Textmagic

Pros: The site itself is easy to use and accomplishes everything we need for communicating with our employees. I love how it will mass message everyone and then allow them to respond individually. Additionally, we can create groups of employees to easily communicate with everyone without having to individually add each person. The recordkeeping is great, so we can see the chain of communication for each employee, just like a text messaging log. I also love the option to create templates for messages I send often--great time saver! The pay-per-use billing option is great, so I can just add a balance and allow it to be deducted from as I use it with the credits never expiring.

Cons: The phone app tends to log you out every time you close the app, so I have to log back in every time, which will require a security code verification. I appreciate the level of security; however, if I had to pick, this is the one negative I have seen with using the product overall. It's just an added step, but it is not a major issue overall.

Pros: Ease of use and very quick to send messages. Very simple navigation so any user can take advantage rather easily.

Cons: Wish when one adds a contact it can automatically add to a specific list of users. Currently have to add contact then to list.

Pros: ease of integration with our homegrown project mgmt syste,

Cons: links within a message sometimes are broken up on some cell phones

Pros: Nothing good to say about this place. The customer service was terrible — rude, unhelpful, and completely uninterested in resolving my issue.

Cons: They do not take customer concerns seriously — even if you’ve been loyal for over a decade. I’ve been a customer for more than ten years, and the way they handled my recent issue was dismissive and unprofessional. It’s frustrating to feel like your loyalty means nothing. I expected better after all these years.

Pros: Easy of use! It is the most simple and easy lay out for our employees to use without being confused. The templates are also a huge plus for getting texts out to clients as quickly and easily as possible.

Cons: Sometimes having issues with the sending messages but IT team usually quick to resolve.

Pros: The ability to notify our customers that their orders are ready easily and quickly

Cons: Not much really, I think it works really well

Pros: Easy to use and cost is reasonable. I'm grateful they don't charge for incoming texts

Cons: When a text is sent out, it doesn't say who it is from, only a random number.

Pros: It works and it’s a basic texting SAAS. Text magic helps keep you in compliance.

Cons: It’s limited and expensive compared to the competition.

Pros: The ability to send and create messages.

Cons: The cost seems high per message sent out.

Pros: The ability to automatically send custom Text Messages are amazing!

Cons: Would like it to be connected to iMessage.

Pros: Versatility, affordability, fully-loaded options

Cons: Difficulty in setting up as a new user, clunky process for adding new contacts [PS - we are switching to a new EHR (electronic health records service) with CaseWorthy. They allow for texting through the case management platform we use to keep records on our students/follow up/appointment reminder etc. They integrate with Twilio/Vonage but said they may be able to add TextMagic. Hoping this goes well!]

Pros: Easy to set up, easy to use. I chose the pay as you go option as we do not do much marketing.

Cons: Not found anything not to like with the features but the cost to have it personalised for a small organisation and infrequent user is high to sustain on a monthly basis, would suggest a cost for as and when usage.

Pros: Easy and simple to use interface to mass-market SMS subscribers.

Cons: Character limits in place for things such as spaces between letters means a simple SMS can be costly.

Pros: very easy to use interface. The dashboard is very clear

Cons: no dislikes. Easy to use straight out of the box.

Pros: Great service, easy enough to use, reasonably priced.

Cons: Could be more intuitive. I wish the US were less cluttered.

Pros: I enjoy the ease of use of Textmagic. It works perfectly to send messages to individuals as well as groups. The sidebar menu has an easy-to-read layout and is very easy to navigate. I can quickly glance and select which tab I need from the compose tab, the messenger tab, and more. I can quickly assign chats to other users to help keep them organized as well as pin top conversations, and filter by a number of parameters. Unread messages are designated with a red icon which helps me notice them quickly to reduce my customer response time.

Cons: I don't like that's not available everywhere geographically in the US; it seems their service area may be limited to large cities or certain areas.

Pros: Customer support. Second, their interface to send text messages is intuetive and easy to use.

Cons: They are not based in USA, accordingly, they are under the repressive EU regime. Yet, when given those lemmons, they make wonderful lemmonaid and deliver a great product.

Pros: I like the pay as you go feature, the ease of use, the process to get approved was easy and straight forward. The tasks feature is very helpful, as well as list building and contact crm. I am very excited for the new features that are being released as well.

Cons: I wish there were more integrations with other CRM and business software. I know there are some on Make.com, but I have just had some trouble creating automations.

Pros: What I liked the most about TextMagic is that it was easy to use.

Cons: The things I liked the least about TextMagic is that it costs a lot extra to add emojis to text. It's very helpful to add character and emotion.

Pros: We love that everyone on our team can use the same account which makes it very convenient for us all to stay informed with outgoing and incoming messages. We also love that texts can be scheduled in advance.

Cons: It is still very glitchy and the program needs to be refreshed a lot for it to update. There is not an option to have an automated greeting when someone tries to call the number.

Pros: Textmagic makes communication with our clients so easy. Sometimes our neighbors prefer text communication over email or phone calls. We can quickly log in and send them messages including hyperlinks to resources. Our organization also uses Textmagic for an occasional "mass blast" of information, usually when an event is canceled due to weather.

Cons: It's not necessarily a 'con' but when typing a message it shows how many 'parts' it's using. Clear information about what exactly this means, if it affects cost, and how it would appear on a client's phone would be helpful.

Pros: The convenience of the APP. We use this app every day. It is reliable and easy to use.

Cons: The time that a notification is received if the text was rejected or failed.

Pros: It was easy to use, set up and pull reports

Cons: Could use some upgrades to the website, billed wrong card once.