Rating
4.4
90 reviews
Categories
2
Founded
1978
Employees
21
RoomKeyPMS provides a PMS that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, they have proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, they pride themselves on superior customer service with their locally-based support team made up of former hoteliers.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
674
Organic visits / mo
655
SEMrush reports no paid spend for this domain, but Google confirms 2 ad creatives- a paid channel SEMrush's panel misses.
Creatives run
2
as RoomKeyPMS
Active now
0
last 14 days
Advertising since
May 2024
1.5+ yrs running
Last seen
Jan 2026
The shared messaging across Hotel Property Management System (PMS) advertisers - the validated angles to copy. See the niche →
(90 reviews)
Pros: Great value for small to medium size business. Great functionality covering most needs. Great tech support and training.
Cons: Penny rounding. The setup of penny rounding just doesn't go with the way our organization calculates.
Eric Y. · Admin Assistant · Hospital & Health Care · May 5, 2026
Very good! Support personnel are always very quick to respond and extremely helpful.
Pros: When taking over a resort that had no PMS, I looked at quite a few different options. RoomKey fit us perfectly and I really liked the 'user-pay' model which helps a smaller operation with their cash flows. It is relatively easy to set up, quite intuitive and easy to learn by my new employees. Like most systems, it has far more options than we would ever use, but they are there if you need them.
Cons: I find the reports portion quite cumbersome.
Lynden M. · General Manager · Hospitality · October 2, 2024
We have had RoomKey for over 4 years and my experience has been wonderful. There is so much to learn and when I have a problem, customer service is there to help.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Motel | 1 | 16 | - |
| Hospitality Property Management | 2 | 27 |
Domain confidence 99%
Pros: The Customer Service is OUTSTANDING!!! Especially [sensitive content hidden]. The program is very user friendly. I like the monthly classes teaching/showing different aspects of the program.
Cons: There is nothing at all that I do not like
Sandra W. · General Manager · Hospitality · August 31, 2024
Just amazing! Tech support is A+ and the rest of the team is just as amazing, as you can tell, I love RoomKey PMS
Pros: I love everything about RoomKey!!!! Tech support team is amazing!! They are always knowledgeable and talk/walk me through every issue I have had. I highly recommend RoomKey PMS
Cons: Haven't found one con in the 4 plus year I have worked with RoomKey PMS
Laurie H. · Assistant General Manager · Hospitality · August 27, 2024
This was my first experience using RoomKey and it was generally very easy to learn and anytime I encounter a question or problem the support team, especially [sensitive content hidden] have gone out of their way to be super helpful.
Pros: Their support team is absolutely outstanding!
Cons: Some of the reporting could be improved.
Amanda F. · Revenue Management · Hospitality · August 20, 2024
EXCEPTIONAL! I couldn't recommend it more!
Pros: The seamless reservation integration, easy to use interface, and the magnificent support staff makes Roomkey the best PMS around. I take advantage of all the features and excited to see what new features and updates will roll out soon. The constant patches to the program is something I really appreciate as well, knowing that Roomkey is constantly improving is invaluable to me.
Cons: Nothing, I utilize every feature it has and have found no downside to any of it.
Mauricio R. · Administrative Manager · Hospitality · June 24, 2024
As a small hotel owner I need an affordable system that is cloud based. The platform provides me with all the services and features I need. I have recommended it to every hotel manager and owner who is evaluating options. Cannot recommend RoomKey more highly.
Pros: Cost effective. Fantastic customer support. Ease of use. Connects with channel managers.
Cons: I cannot think of any features or issues that I do not like about RoomKey.
Michael R. · Owner · Hospitality · May 31, 2024
Excellent. Great support and very friendly user.
Pros: This system is very easy to use. Its interface is very user friendly. Also the tech support is awesome.
Cons: It's online only. So, if the internet goes off, you don't have PMS. I also thing that the activity log should be more detailed and easier to read.
Juan A. · Front Desk · Hospitality · April 26, 2024
Pros: The system is user friendly, very easy to set-up and navigate throughout the different options. The booking engine is seamless and they make it easy when working with our other vendors. In the four years that I've been working with their sales support staff, I've developed a level of trust to just turn them loose when I have another vendor that needs their help, no need for me to be the middleman. The support system is literally the best I've ever been around in my 33 years in the hospitality business. I can't give them enough kudos for how they respond to issues and get the problem solved and frankly, most of the time it has been user error on our part.
Cons: I have not encountered any that we haven't been able to solve.
Bill J. · COO · Hospitality · February 2, 2024
I have compared products over the last 3-4 years. While there are some enticing features offered by competitors, I have not been able to find another company which can deliver everything RoomKeyPMS can offer, nor can they do so at the same price point.
Pros: Fully integrated with OTA's and our website Ease of use Excellent support staff Integrated Housekeeping scheduler
Cons: I'd like the capability to schedule housekeeping the day before. Minor frustrations with glitches which require front desk agent to log out and log back in
Kelli M. · Owner Manager · Hospitality · November 21, 2023
Pros: Easy to learn and navigate. Able to work remotely.
Cons: I do not have any issues with RoomKey, at this time.
Wanda C. · General Manager · Hospitality · September 12, 2023
roomkey is a very simple system in the way it functions is great for staff to learn on , as its uncomplicated. As a manager there could be upgrades done to their rate wizard on how rates are entered and the functionality of it, as well as some reports that are not available and some functions that are also not available.
Pros: Customer support is where i give the highest pro! very easy to learn and very easy to find your way around the system. can be integrated with some extranets. credit card processor also can be integrated
Cons: is lacking in some areas such as reports, group reports and conformations. also unable to send travel agents conformations with total present if set to hide rate on registration card from guest. sometimes there is glitches which results in credit cards being pre authorized at check in but does not show in roomkey that it has been done.
Andrea S. · Director of hotel operations · Hospitality · August 17, 2023
Great PMS to use every day.
Pros: Roomkey is user-friendly, and if you ever get in a jam there is always support online with step-by-step instructions or contact live support, the techs are so knowledgeable, friendly, and most of all patient. Shout out to [sensitive content hidden] for all your help, you guys are the best!
Cons: Entering rates on groups can get a little tricky.
Lois F. · Front Desk · Hospitality · August 15, 2023
Good
Pros: Unable to comment on this section.
Cons: No revenue management function, reporting not great
Michele M. · Assistant Manager · Hospitality · August 11, 2023
Pros: We are an independent boutique hotel that has been using Roomkey PMS since 2014. This cloud based system is very easy to use and for new Front Desk Agents easy to learn. The customer service is top notch, especially Adam who is always very patient and responsive.
Cons: Would be nice if the system can work on Apple computers and Ipads
may m. · COO/GM · Hospitality · August 2, 2023
Pros: Customer support is incredible! Team is always helpful, knowledgeable, prompt to respond. [sensitive content hidden] resolved my hotel's issue immediately, had great follow up, attention to detail, and went above and beyond!
Cons: Strategy changes require several steps to complete
Christin S. · Director of Revenue Generation · Hospitality · June 20, 2023
[sensitive content hidden] is a true pro, well versed in Roomkey's inner workings. Super friendly and always working on the solution. And a follow up call to check in to see how we are managing. A true asset!
Pros: Quick access to a savvy tech support person
Cons: The fact that we had to find out issues through our own discovery, no flags or warnings
Jay D. · Manager · Hospitality · June 17, 2023
My experience is always fantastic because of your agent [sensitive content hidden], always there to complete any errors or support needed
Pros: The support! [sensitive content hidden] is great asset to your team. Due to the fact that he knows your system and can easily fix an issues when prompt to. You should promote him, but he needs to be our tech agent forever.....
Cons: Takes to long to load and you cannot put a reservation in for more than 3 months without it glitching
Gina A. · FDM Manager · Hospitality · June 12, 2023
Pros: Detailed orientation that spans over many sessions. Available to answer all your questions and concerns.
Cons: There wasn't anything not to like about RoomKey.
Ruby G. · Hotel Owner · Hospitality · June 1, 2023
I recommand this software if you want a user friendly option eith great customer's support
Pros: Being a director of operations of a small hotel and having to cope with a pms sytem, integration, mapping and many other tasks, having a person that is so patient as well as competent to help us with any questions is a big +.[sensitive content hidden] is that person. Alway so nice, patient and he knows this software so well!
Cons: Nothing, we sincerely would like to have a pace report otherwise we appreciate te pms
karine r. · director of operations · Hospitality · May 8, 2023
Overall very satisfied, and pleased that they seem to be getting better!
Pros: The support has gotten much better recently and seam to be much more responsive and knowledgeable. The instant feedback feature is also greatly appreciated The online platform is great for working GM and regional directors on the move!
Cons: Some user features can be improved, ie rate wizard, and multiple group reservations.
Corey S. · General Manager · Hospitality · April 26, 2023
My overall experience with RoomkeyPMS had been very positive. Very few Glitches and when there are, the customer support team is the best I have ever had the pleasure to work with. They are always concerned about getting Everything up and running ASAP. I have used many different software packages in my career and this is by far the best Hotel program to use for ease of use and customer support.
Pros: This program is very user friendly for Hotel Reservations. The program is easy to use and adaptable.
Cons: Too many Clicks. Every time you make a change you have to click a certain box. Make another change, click again.
Cattrina A. · Front Desk Supervisor · Hospitality · April 14, 2023
Pros: It is easy to learn, and easy to use.
Cons: Not too many advanced function for merging reservations
Ryan W. · Assistant Front Office Manager · Hospitality · March 23, 2023
very friendly hotel management software, and very friendly customer support with the strong capability to solve our questions on time. Excellent!
Pros: perfect hotel management software for independent hotels
Cons: one department of Booking.com design and run our hotel website before but no longer do it, if Roomkey PMS can do it, better
Wayne Y. · controller · Recreational Facilities and Services · March 10, 2023
Overall great experience.
Pros: I enjoy using Roomkey for my room management, the customer service is outstanding, [sensitive content hidden] in particular helps me so much with a lot of different questions.
Cons: Can be slow at times, but for the most part is great
Cassy D. · Reservationist · Hospitality · February 23, 2023
Shortlist |
