AvidXchange

Pros: Ease of use, secured, payment processing easy to track and provide reporting. documents every step of the way for better accountability.

Cons: there is nothing I don't like- i enjoy their reporting and how easy it makes my job with clients to look up their own request.

Pros: Avid exchange makes processing invoices quick, easy and organized. I appreciate the dashboard so I'm not looking all over the place for invoices. Account management is key to paying bills successfully.

Cons: There isn't anything I least like about avidxchange. I enjoy everything the website has to offer currently.

Pros: The level of traceability and auditability within AvidExchange is exceptional. From the moment an invoice is uploaded, we have complete, timestamped visibility into its entire activity history, covering every action, review, and approval step. This comprehensive audit trail is invaluable for compliance and internal controls. Furthermore, the features supporting team collaboration are highly effective, particularly the ability to leave internal notes directly on the invoice, ensuring clear communication and smooth handoffs between staff members. I also particularly value the granular control over user permissions, which allows us to set highly specific abilities and restrictions for each staff member, significantly enhancing security and compliance across the board.

Cons: My primary area for improvement concerns the clarity of the check status reporting within the payment processing module. The system currently lacks a descriptive 'word bank' or clearly defined statuses for cut checks. For instance, the status "processing" is frequently misleading. In our experience, this generalized term often indicates that the physical check is lost in the mail or severely delayed rather than actively moving through the expected payment workflow. Implementing more precise and actionable status definitions would greatly reduce confusion and improve our ability to quickly address payment exceptions.

Pros: We appreciate that AvidXchange automates invoice capture, approvals, and payments (vs. manual, paper-based processes). For example, scanning invoices and having supporting documents stored with them reduces the need to chase physical paperwork.

Cons: Suppliers sometimes report that payments arrive late, or don’t arrive at all. Some vendors are required (or pressured) to accept payment via methods that involve fees they weren’t expecting or didn’t clearly understand (e.g. virtual cards, enhanced direct deposit).

Pros: Avid was very easy to use & submit invoices and GL codes. It also had a step to verify if everything was correct before submitting which I liked.

Cons: I did not like that it was separate from the PMS system. I wish there was a way to make it just work from the one software.

Pros: Nothing nothing nothing! Im appalled at the fees charged!

Cons: They charge the vendors a percentage of the funds they receive. These are funds do to us for work completed to the customer who chose to use avid. The customer who contracted with avid should absorb these fees not the vendor!

Pros: Promising features, some interface of seeing the actual invoice while coding it is a plus.

Cons: Support is non existent, or lacking at best. If you think this will save you time, forget it. We've been on this platform for 2 years, but there is -0- time savings and they really don't listen to their end users whatsoever. Integration with ResMan is extremely lacking from a tracking standpoint. Some of the most basic reports needed are non-existent, and extremely disorganized and is only enhanced via an enhancement request, which rarely gets addressed annually.

Pros: AP Automation, reducing manual entries and saving time, efficient workflow to streamline invoice entry, approvals & payments.

Cons: When importing data from avid to sage intacct, there are some reports unable to create as how we want

Pros: There is absolutely nothing good about this company.

Cons: Takes too long to get paid and the options for payment are terrible.

Pros: I really like the ability to process AP while not physically on location. In a hybrid work environment, it is seamless and managers can sign off on invoices no matter where they are. I also like that there is a digital records trail of the invoices, approvals, and processing. This has been incredibly helpful during audit season.

Cons: There were some calls to our community partner vendors informing them of the ability to receive payment via ACH, where the person reaching out made it sound like ACH payments were the only option. I had to clarify with our partners that paper checks were an option, but they were under the assumption after the communication that their only option was to accept the ACH form of payment and pay a fee. I reached out to sales and they said this was unacceptable and they would rectify the situation. Since then, I have not received any more complaints.

Pros: Our property management company who manages our apartment loves it.

Cons: Our contractors absolutely hate it. They upload invoices - 24 hours later they get denied by Avid-no-Pay as they call it. They get coaching from the PM company, resubmit. They get denied. We have our subcontractors walking off the property because they cannot upload invoices to get paid.

Pros: Significantly easier to process accounts payable. Quick and saves us a lot of time.

Cons: Funds are removed from your account immediately. If the check gets lost or is never received by the vendor, it takes awhile to get the funds returned to your account and re-issued. It also results in a service charge.

Pros: Avid Automation and time stamp is great!

Cons: Customer Service from Avid is not responsive

Pros: The platform speeds up invoice approval and payment processes. You can process invoices faster, avoid late fees, and improve vendor relationships through quicker payments

Cons: While the software is powerful, it can take time to learn the system, particularly for non-technical users or those unfamiliar with accounts payable automation.

Pros: The interface with Yardi is a true plus. The ability to leave notes on invoices and also see the history of the invoice from the date it was received to the date it was paid is another plus. Being able to make corrections and/or edits in capture before it is put into the payables queue is another plus

Cons: I don't like that you have to download annual payment detail report for all of the properties in one report. We use this when processing our 1099s and it would be easier to do this by property.

Pros: Simplifies accounts payable processing greatly

Cons: In our experience, it doesn't have the most robust API back-end for integrations

Pros: Avid is fairly easy to use and the pricing model is very straight forward.

Cons: Customer service is absolutely horrible. It is almost impossible to speak on the phone with anyone. I have even tried to get information regarding my sales rep and have been told that they (Avid) can't share that information (?!?!?!).

Pros: It’s user friendly and keeps all your payables organized in one place.

Cons: When you have multiple entities you are doing payables for it is very time consuming to make changes to vendors that are shared between the companies.

Pros: AvidXchange Accounts Payable is a very user-friendly software. We love that the invoices and supporting documents can be scanned in and saved right along with the invoice. This eliminates the need to keep paper copies and makes research fast and easy. Their customer service and support staff are always very knowledgeable and helpful when we have a question.

Cons: Nothing that I can think of except maybe the price, but I know they have to stay in business.

Pros: The levels of workflows that can be created for invoices to be filtered and audited per program/individual. The approval process is easy to use.

Cons: Sometimes when putting in an account code it does not always recognize the number(s).

Pros: Efficient, easy to use, easy for the supplier base to use, connects directly to our business software

Cons: There is nothing that we do not like about AvidXchange; automating our AP process through Avid was a great decision.

Pros: Very easy for all departments to use. Did not require much training. Allows for usage of custom fields with NetSuite!

Cons: They can upgrade the look of the portal but no accounting or integration issues. Overall works smoothly.