EMP Trust HR

Pros: EMP Trust HR brings accuracy and productivity of all the employees.

Cons: EMP Trust HR requires updates on performance measures.

Pros: The ATS and Onboarding is good, when it is working....

Cons: Customer service/Acct Mgt. No follow-up.

Pros: The home screen makes it easy to navigate. Reports are fantastic for auditing. The EmpTrust team made the transition from our previous vendor very simple.

Cons: You have to switch to a different page to view the everify piece.

Pros: The customer service and ability to customize as needed for business changes is great.

Cons: There is a learning curve to this platform. It's not the easiest to get familiar with. Visually, it is hard to get comfortable with and a bit challenging to understand what functions do what things. Integration with other applications are also limited.

Pros: I really like how easy it is to initiate the onboarding process. I also love the automation of the workflows. We are still working on kinks, but after this is set up entirely it will be great!

Cons: It has been a real challenge to set up.

Pros: It took us quite some time but we were able to customize a lot, however, not as much as we would like. The system doesn't allow for some forms to be uploaded or to have fields customized.

Cons: Issues with importing new hires into our payroll system, resulting in delays with payroll. Customer service is slow and fixes don't always work so a great deal of back and forth.

Pros: The software is so easy to use and even if there is any problems their customer support is excellent. The agent that I have worked with she replies each and every email and phone call if I ever had a question.

Cons: The only bad thing about this software is their third party notary agents. As per IRS i9 forms should be done within 3 days but that is never the case it is always late. The new employee fills out the form on the first day but the notary agents take forever to give them appointments for the 2nd part of the form.

Pros: Easy to use once it's set up. New hires are able to complete paperwork prior to first day.

Cons: That I cannot change a form that we initially created. We have to go through the vendor to make any changes to forms, not matter how slight.

Pros: If you are looking for an easy way to onboard new employees, especially if you have remote workforce, this is a great piece of software. Perfect for companies where all new hires fill out the same paperwork and complete the same training.

Cons: Things get really complicated if you have employees in a variety of provinces, filling different paperwork based on their role. There are functions that EMP was not able to accommodate for us. We are likely too big/too complicated for this piece of software, and neither us nor the provider asked all the right questions to figure this out prior to the implementation. This is not EMP's fault nor it is ours - there are little intricacies and none of us can ever think of them all when going through the process. I have been through other implementations with large well known companies in the past and run into the same challenges of certain things that were supposed to be possible - and turned out to be impossible. I also don't like we cannot change the onboarding packages as needed, we always have to contact customer support (which has been phenomenal, but we'd still like to do some of this on our own).

Pros: Ease of use; API connection to our SaaS;

Cons: I did not like that it has only a digital signature. I would like it to have been able to sign just as the hard form would be. Also, it was a bit challenging to have some more complicated forms to convert to EMPtrust online format.

Pros: Very easy to use. User and Mobile Friendly

Cons: I really haven't had many issues with EMPTrust since we have been using it.

Pros: We took a cumbersome paper-based process to an efficient online one. Because I travel to onboard our new hires, I no longer have to worry about transporting paperwork.

Cons: To some extent, it's harder to customize. Our implementation team did a great job of working through our customization requests, but I wish we had more flexibility.

Pros: Superior customer service. Able to help with all issues in a timely manner.

Cons: At first a little confusing to navigate but very easy once you get familiar with the system.

Pros: EMPTrust is an excellent product. During our implementation, the support from EMPTrust employees was excellent. Customization to the product was without hesitation. After implementation, support continued to be excellent. The software is very easy to navigate and the seamless integration with E-Verify is a plus.

Cons: The only con I would have is although the software is web based, when you are navigating throughout the system, it takes a little bit to load. This could very well be because of the amount of data we have stored in the database. Overall though this is a great software solution.

Pros: The team at EMPTrust bent over backward to accommodate our needs. They worked and developed connections with other vendors to make sure all our systems talked with one another.

Cons: The mobile interface is clunky at times on custom screens. Things don't fit quite as well as they should. Works fine most of the times though.

Pros: The ease of use-- the administrative capabilities. Users report ease of use and increased compliance. It was an easy implementation and easy training. Great support staff.

Cons: Sometimes support is a little slow for our more complex needs. We do have some reports that we need but are not yet available.

Pros: Intuitive software with help files. Simple workflow with electronic signature capability.

Cons: Has a lot of forms and is very detailed, so for a small company like us it provides more than we need.

Pros: The software is very easy to use and to train managers on how to use. The customer service is amazing!

Cons: I wish that it would have the ability to integrate with our HRIS system, this would really simplify my on boarding process.

Pros: Support of the EMPTrust staff, was especially helpful. Flexibility in organizing documents, easy for staff to navigate.

Cons: A little difficult to navigate intuitively but the staff is very accommodating. Once you learn to use the back end system it is relatively easy to navigate.

Pros: The system is so easy to use from both the HR side as well as the candidate side. My account representative Sara R. is quick to respond and most knowledgeable.

Cons: I have not found an issue with the software. Customization's with this product are easy.

Pros: We purchased the product not to long ago and ever since it has helped our HR department inmensely. It has been great for organizational purposes and good enough to keep track of every step.

Cons: Although I did find the pricing to be a little high at the beginning, I certainly believe you get in back in value after you've worked with EMP Trust.

Pros: The integration with our PDS Vista product is the most valuable. I also like the user interface for all admin type users.

Cons: The needs to be some updates to the notification process on the new hire and the admin side. On going communication is needed instead of just one notification.