Rent Manager

Pros: The way it is built shows the developers have a real feel for the industries needs. Whenever we want to implement a newer and better workflow system, rent manager already has the feature and walks us through implementation.

Cons: We really love it all. We'd like the maintenance tickets to have a texting feature which links to one specific issue rather than linking to the tenant.

Pros: Rent Manager allows you to manage a product from start to finish! Customer Support is top notch and always there to help!

Cons: The only con I can say is that there is always a setting or permission that needs adjusted. But once you get everything set, the system works great!

Pros: Easy to use! I love the search bar. Scripting option is a dream since my company sends a lot of Agreements and letters.

Cons: Sometimes there is a lag while tying an email. Rare, but it does happen. When the lag happens, it does take longer to send an email.

Pros: So far I’m incredibly happy with Rent Manager the implementation was very smooth and hands on, I have the software really down pat now, well worth the money

Cons: There are some features that only come with the higher plans but the basic plan still covers most of what anyone would need

Pros: The customer support is TOP NOTCH, the help options are unmatched and RM University is a wonderful tool to have. The overall look and functionality of this software is sleek and robust.

Cons: Nothing really sticks out as a dislike with RM. It would be nice if there was a way to set up automatic notifications to tenants when any charges are added to their account, but otherwise no real issues.

Pros: I love that the updates keep coming out. There are so many useful features that they keep adopting, and I like that I can submit feature requests. I do feel that they take the requests seriously.

Cons: There are a lot of customization options, largely in part, I believe, due to the fact that there aren't so many options outside of literally behind-the-scenes property management. It's amazing how customizable it is, because Rent Manager is the base layer with additions on top, but it can get expensive, and it can get confusing with logins and setup and the occasional breaks.

Pros: I’ve been using Rent Manager for a while now, and here’s the honest truth: it’s a beast. If you’re coming from a simpler tool, you might feel overwhelmed at first because there are so many settings. However, once you get through Rent Manager University (their training portal), it’s a game changer. The rmAppSuite Pro mobile app is fantastic for my maintenance team, and their customer support is actually responsive when you get stuck. It’s more of a professional-grade tool than a 'lite' app, so it's perfect if you're planning to scale your unit count."

Cons: Updates takes little bit longer than I expected. Cutomers be noticed ahead with new upcoming updates.

Pros: Customer Support is very good. Reps seem to care and work hard to resolve issues. Rarely a long hold time. I like the app too.

Cons: In trying to convert from RM12 to RM Express there are not any tutorials specifically to guide me through the differences. Many features could be more robust.

Pros: It is a great software for tracking tenant transactions. It is set up to be easy to use and navigate through with very few bugs or issues.

Cons: It does not have a payroll module. Also, some of the reports we used with the desktop version are not an option in Rent Manager Express.

Pros: Rent Manager is an incredibly user-friendly platform that makes property management efficient and stress-free. Its intuitive interface allows users to easily navigate through tasks like accounting, tenant management, and maintenance tracking without a steep learning curve. What truly sets Rent Manager apart is its robust reporting system, which provides detailed, customizable reports that help managers make informed decisions quickly.

Cons: Whether managing a small portfolio or multiple properties, Rent Manager consistently delivers reliable results, making it one of the best reporting systems available in the industry today for property management professionals.

Pros: The ease of teaching it to new user is a great aspect of the Rent Manager App. It also makes it very easy for maintenance to stay organized.

Cons: I feel like the desktop version is very lackluster and has too many issues that just get entered into opened tickets and never really fixed.

Pros: Rent Manager makes running our business so easy! From working with prospects all the way to the move out process for tenants. I love that it also has the accounting features.

Cons: It would be nice if our tenants could send videos of issues to the Rent Manager app. It would also be helpful to be able to sort bills by property.

Pros: easy learning and access.I am always learning and its easy with all the command launch area love it acess

Cons: there isnt much that i can say for now because since i have been using Rm its been pretty easy to work

Pros: Making adjustments to accounting features is very convenient and easy to do without much additional support needed. The support team is always there to help and are able to assist with anything you need. Overall an excellent way to manage the communities lot rentals.

Cons: I'm not a fan of the late fee structure as it doesn't show up on our end right away when a resident has a late fee added.

Pros: Ongoing product updates/improvements and U.S. based support. Robust modules, huge array of reporting options.

Cons: User interface of Rent Manager 12, too much of a learning curve to transition to online based model.

Pros: As an all-in-one solution, I no longer need a separate system to track maintenance, which was a pain point for us.

Cons: Not enough automation, but it's coming. I would love to be able to select an assignee and put in which days garbage goes out, and have the task auto created each week - and change when I change assignee

Pros: I like that I can have all info in one place, I need to learn where everything is and how to use it.

Cons: I am a hands on learner, so finding it hard to figure things out, there are so MANY areas to go, hard to figure out.

Pros: Easy to navigate, customer service is top notch too, which is worth its weight in gold! You can find most of what you need, where you need it. Being that my background is Excel-based, the option to Alt-Key my way through the majority of the program is super useful.

Cons: The inability to define stricter parameters when it comes to filtering. There are a million options to refine a search by, but some of the more basic things are not defined/searchable.

Pros: What I like most about rent manager is the scan check. It quickly scans the checks and puts the information on the tenants account. It's great for Tenant management. The customer support is amazing as well.

Cons: There have been things that needed improvement. When you send them feedback, it may take them a while, but they usually get around to updating.

Pros: How comprehensive and customizable it is. The system brings leasing, maintenance, accounting, reporting, and tenant communication into one easy‑to‑use platform. The search tools, workflows, and automation options save a tremendous amount of time. I also appreciate how smoothly it integrates with third‑party tools and how powerful the reporting features are.

Cons: There is a learning curve because the system offers so many features, but once you understand the layout, it becomes very intuitive. Any initial complexity is outweighed by how much the software can do.

Pros: Customer service, ease of the app, ease of setting up new tenants. When we have any problem or issue it is easy to get help. Makes managing multiple properties a breeze!

Cons: Some things could be a little more user friendly. We really don't have any complaints about the software though.

Pros: All information needed for everyday property management is there, from tenants, vendors, transactions, bank statements, maintenance issues and records, insurance certificates, and the list goes on and on. Also, if you ever have any issue the customer service team is pretty amazing

Cons: Sometimes it has bugs, like when you open something, it takes a lot of time or completely shuts off the program and you need to log back in