Practice Pro

Pros: I really like the ease of scheduling, being able to make reoccurring appointments appear on my schedule and easily having access to my notes.

Cons: There are a lot of functions that it does that I have no idea about or there are not a lot of trainings to help with. I would love it to be easier to see billing and not have 5 different ways to access different information. I wish it was all in one place.

Pros: We moved to Practice Pro about 18 months ago. The transition was difficult, but I expected that and appreciated large amount of effort the practice pro team put into making the process as smooth as possible. They have a very nice onboarding program. The EMR itself filled many of the shortfalls we had in our old EMR. Virtually everything automatically saves, there is a wide set of features and reports (tons of reports). The support team works hard to understand your process needs and help find workflows in practice pro that work for you.

Cons: It's not the cheapest software, especially if you need customization, but you get what you pay for.

Pros: Very easy to get around and use. Very self explanatory

Cons: There is not really any cons to practice pro.

Pros: Ease of use. I have used other programs in PT and this seems to be user friendly.

Cons: Stability of software. On couple of occasions it stopped working effecting our operation.

Pros: I like the documentation system and have been a PT for over 25 years. My staff who have used other systems find it the best compared to other systems!

Cons: Lots of reports but some need to have additional filter options!

Pros: Team loves it and it’s plus it’s a good price point.

Cons: I have not heard any cons from our therapists.

Pros: My favorite feature is the customization of the SOAP note and the EHR format. Physical Therapy documentation is so much different from physician offices. Even within the Physical Therapy profession itself has varying needs. As a vestibular specialist, I need different tables and things than other traditional orthopedics PTs. The fact that I can make it everything I want it to be is wonderful. Customer service is usually extremely supportive and I feel like they take into account my opinions as a therapist.

Cons: I don't have access to the financials but I know it is expensive.

Pros: Ease of entry of patient information. Billing is good.

Cons: That appointment types do not cross to the provider. Too many places to find the same thing.

Pros: I like how quick SOAP note documentation and billing is with Practice Pro.

Cons: Patients sometimes complain of difficulty completing the intake forms. Also the online statements ate very confusing, causing patients to have to reach out to ask questions.

Pros: Software is easy to use and team seems willing to make updates/ listen to user feedback

Cons: The grass is always greener. Things that seemed big at the time seem small in retrospect.

Pros: Easy to navigate thru the practice management system.

Cons: Have no dislike for the practice pro system had no glitches.

Pros: Easy access, easy to use. Practice pro respond quickly with any issue. Easy to move from place to place.

Cons: Not too easy to transfer a note from other cases

Pros: The snippets you can save and the templates you can create make documenting easier.

Cons: It is difficult to add specific changes for the day, for example staffing changes or people who are out for the day. It would make it easier if there was a space on the main schedule where you could see amount of people available for work outside of individual therapists.

Pros: The interface is perhaps more complicated than other EMR systems and you need ongoing training to maximize the features available - many that you won't use and others that take a long time to customize, however the reports and templates are very helpful. Customer service is responsive.

Cons: Practice Pro is one of the most expensive EMR systems when you add up the annual fees, $1 per visit charges plus $ per claim, $ per location. The system can be overwhelming and it requires extensive staff training. The patient portal needs updating to accommodate for annual forms, uploading of patient insurance directly into the system.

Pros: Quick documentation with use of snippets, very customizable, able to run a variety of reports, clickable links on reports, ease of scanning into the system, KPI dashboard

Cons: Our onboarding process was not ideal, need better training for incoming clients.

Pros: I like everything. It is very customizable, makes documentation efficient (which is the name of the game to prevent burnout and ensure accuracy), tracks all the important things (visit number, auth, Medicare cap), scheduling is simple.

Cons: Honestly, there really isn't anything I would change at this time. We have used this system since 2016 and the team has always been really great at receiving our feedback and make changes with future updates.

Pros: Customization is my most liked part of Practice Pro. It saves us a lot of time to already have templates ready.

Cons: I wish there was a better response from customer service. They took a very specific billing provider feature a few years ago and it makes it very difficult for us PTAs to document correctly because it doesn't display which DPT we're billing under. We've asked for this to be changed for YEARS and it never gets fixed. Its created more denials from insurance and costs us money.

Pros: I use the "dashboard" to plan/execute my workday. It takes the thinking out of which tasks you need to accomplish, just check your dashboard for the day and work until everything is marked "complete". The customer service is very responsive. The Practice Pro team responds quickly to custom inquiries.

Cons: The only thing I don't like is when multiple people are assigned to a single follow-up on the dashboard, if one of the members marks it "complete" it removes the follow up from everyone's dashboard. The solution is just to make sure everyone on your team knows to remove themselves from the "subscribers" or "assigned to" fields of the follow up when they no longer need to see it.

Pros: User friendly, easy for assessments and notes

Cons: Sometimes errors but I think that is really it,

Pros: Practice Pro has been overall a wonderful product. The ease of use for our therapists is great for documentation. The scheduling and billing capabilities are great.

Cons: $7b

Pros: What I like most is that it is an all in one EMR and Billing. It is a very powerful software and has a lot of great reports. If understood correctly, it will make your practice processes very efficient.

Cons: There are some reports I wish could be added. For example, there isn't an easy way to run a report on past due patient balances that need to be sent to collections. There are so many reports and functions that it is very difficult to learn how to do everything correctly. The learning curve was greater with it due to how much you can do.

Pros: I love how you continue to keep me in the know when things are changing.

Cons: Just recently for some reason the program makes duplicate accounts by itself.