NexHealth

Pros: Great concept, but billing is rigid - patients can't make partial payments under $1,000. Polished sales, but poor follow-through. Lacks flexibility and integrity when issues arise.

Cons: Professional front, but rigid terms and poor client handling reveal deeper issues. Moreover, we identified a major limitation in NexHealth’s software before any onboarding or integration began. Despite no services used or work performed, they refused a refund and plan to bill us twice more. This demonstrates a clear lack of professional integrity. NexHealth not a company we can recommend.

Pros: The customer service offered by NexHealth is honestly what I liked the most. The customer service offered was consistently amazing. I also loved how easy it was to create forms.

Cons: That it didn't integrate as nicely with Curve Dental Software. I wanted two custom booking links - one for the general public to schedule specific appointments online, and another for recare patients to schedule recares when prompted by a reminder/notification link. It took a long time to find a way to make this possible, but the end result was not great. Also, it seemed as though staff had a hard time ensuring forms sent to patients were completed prior to the appointment, because there was no obvious indication of form status visible on Curve.

Pros: Flashy, good upfront sales talk. Great claims of understanding dentistry. Polished looking software.

Cons: They make changes without adequate/any notification. They change workflow and functionality on the fly and expect the office to adapt. They placate, but do not listen to customers. LIMITED support hours. WEST coast centric mentality - east coast starts at 8am, but west coast support starts at 5am so they can fix issues before they impact the day.

Pros: I love the way automatically syncs patient form to patient chart

Cons: I only used the app for the forms and works great! I loved it

Pros: The digital forms that are automatically sent to new patients and that Nexhealth is able to write this information into Dentrix. It saves us so much time and eliminates human error.

Cons: Sometimes patients tell us that they recieved a notice with the wrong time, also patients that have cancelled for the day and have beeen removed from the schedule still get an appointment reminder for the day

Pros: Robust functionality that automates patient engagement workflow and integrates seamlessly with our Patient Management System. The software is easy to navigate and use, intuitive and it's functionality addresses the gaps in functionality of our PMS. Easy to use for multiple locations. Support and management team are easily reached and open to feature request submissions. The support team is highly knowledgeable and super responsive, and they know us by name.

Cons: There is nothing we don't like. Any features or functionality that is lacking is in development now.

Pros: In this day and age where everyone is reliant on their phone and texting is the easiest form of communication, NexHealth has helped keep up connected with patients.

Cons: It would be nice if you could narrow down to search for specific qualities when sifting through patients. I'd love a feature to search "missed" or "cancelled" appts right in the software.

Pros: The ease of communicating with patients and online scheduling. Also, the customization is awesome.

Cons: No e-mail templates for mass e-mails to customers/patients like other products we have used

Pros: We've been using NexHealth in our office for about 2 years, and what I've loved from the beginning is the complete suite it offers. More than just appointment reminders, we can collect reviews (and customize who receives those requests) and offer online bill payment - which our patients really appreciate. And it's all contained within one dashboard in my browser.

Cons: I'd like patients to be able to pay partial payments without needing to go through me to resend the patient request, and some bulk options/autofilling features would make the feature even more helpful.

Pros: This is a convenient interactive software program with great provider support

Cons: The message feature can be a bit annoying, but it can also be turned off is one so chooses

Pros: I can not describe you the feeling when you know that all of your patients have been emailed and texted. NexHelth doing it not only for confirmations but for Canceled, missed and New Patients appointments. In the past, we had to spend hours to do it correctly. Now it happens automatically and I know that it is happening correctly.

Cons: That I did not learn about it 3 years ago.

Pros: Does what Curve software lacks...and more.

Cons: Was a little buggy at first with the setup, but they were very responsive and worked it out

Pros: Its easy to use for clients and our practice. Time saving and has extensive management features

Cons: Nothing Everything is as its described.

Pros: Super user-friendly Provides a ton of flexibility Modern email templates Integrates with most dental softwares Very few bugs experienced so far

Cons: Because the team is constantly shipping out improvements, you may experience some lag associated your specific PMS integration, but the team is quick to act on them. I see this as a minor inconvenience from a product that does so much more than anything else in the market.

Pros: The ability to expand and automate patient relationships and communications.

Cons: Any features that we would like to see, their tech support and development team have actively worked to make improvements and updates

Pros: Being able to text patients questions, reminders and bills.

Cons: Online booking times do not reflect our actual schedule closely enough

Pros: performance of the app, Great features , and costumer service

Cons: Can't think of anything. May be add more features

Pros: We love that the software allows for effective and simple communication with our patients. Everyone has busy schedules in NYC and NexHealth allows our patients to make appointments online, send us a quick texts, confirm appointments and pay their bills - all through their smart phones!

Cons: The system doesn't allow for a good way for patients to leave reviews - our patients find it a bit cumbersome to go from the NexHealth 5-star review system (which is not seen by the public) to actually writing a review on Google.

Pros: I like that we still have control over schedule and patients have convenience of scheduling online

Cons: nothing so far, everything worked great for us

Pros: Two way texting with patients! This has been a lifesaver multiple times.

Cons: Redundancy of some tasks such as online scheduling.

Pros: I really liked that it combined many services into one product: Online booking, Confirmations and CC payment. Ultimately you save money when combining the services

Cons: Not really much to dislike. Their support is very responsive.

Pros: I love how my patients can schedule at anytime and from anywhere to be seen at the dentist. I don't have to worry about somebody answering the phones or reading out open slots. Patients can look for a time that works for them and request an appointment. It syncs with Curve Dental and the NexHealth team is constantly adding futures to make it even better. Recently they added a feature to send a text message and email to patients who miss appts to reschedule.

Cons: nothing because everything I have hated NexHealth's development team has taken my suggestions and added them into their system or found a solution. You cant beat that