NextGen Office

Pros: The software was highly customizable to fit with my practice. We had a responsive customer service experience.

Cons: The value for money was poor. It was much more expensive than we were originally lead to believe. The software had a horrible easy to use. When I logged on before the official training I could not figure out how to write a sample SOAP note. Other software I have used with intuitive, but not this one. The medical practice management was awful. It took an incredibly long time to document on a new patient on their first visit.

Pros: NextGen was one of the top of the line EHR when it came to converting from paper charts to EMR in our practice back in 2015.

Cons: One of the least thing that I did not like was that it sometime duplicated the data and it was hard to merge patients.

Pros: In the beginning, the service was super. My inquiries were being addressed quickly and people seem eager to help

Cons: Often times, my inquiries were not properly addressed. There were times when I had to reach out multiple times

Pros: We have appreciated the ease with which the system can be navigated on both the practice management and EHR sides of the software. Messages and tasks are easy to use.

Cons: I do not like that only one user can be in the soap note at one time. It makes it difficult for the staff and the doctor to enter what they need to in a timely fashion.

Pros: My account representatives have been great! [sensitive content hidden] checks in regularly and makes sure things are going smoothly.

Cons: The system glitches. They seem to happen one after the other when they do happen. Sometimes reports won't load, the system says it made an appointment, etc.

Pros: I like the user experience, the customer support, and our account rep's knowledge and helpfulness. She is truly what makes this product worth our time.

Cons: The cost of the product(s) feels excessive. The Patient Portal is terribly unfriendly to the patients and staff alike. Needs serious improvement.

Pros: NextGen Office EHR/PM is an all in one EHR,PM, clearinghouse, portal, telemed solution that can be used on any device, anywhere. The program is easy to use, intuitive and very fast to document a patient encounter. Their new Ambient Assist AI scribe makes documentation a no brainer. You can put the computer down, turn on the microphone, and focus 100% on the patient. Ambient Assist will create the structured note for you. Their customer support and ongoing commitment to training is excellent.

Cons: NextGen Office has built in patient appointment reminders via text and email, but if you want more robust patient messaging you need to use a 3rd party app. That app works well, but it would be nice to have that as a native app.

Pros: account rep's always try to help with problems that occur in a timely matter. Account manager always keeps me advise

Cons: 1)billing department 2) oversees calls 3) this is annoying I have to come up with 100 characters to answer these questions

Pros: NGO's usability and enterprise-level management of multiple practices for our billing company has allowed us to streamline protocols, improve quality, and manage practices and their operations effectively. NGO reporting is great if you like and familiar with Excel. Our team loves it, but it can be a deterrent for some. PM-wise, the platform is simple to use. Our registration and front office teams always find learning the workflows for registering a patient, scheduling, changing the schedule, checking in patients, collecting copayments, etc. pretty simple. EHR-wise is great. It works well for those who have invested time in developing custom forms, blueprints, care plans, etc. If you don't, you will truly struggle with not just this platform but any.

Cons: $91

Pros: I have had NextGen, formerly HealthFusion, for almost 13 years. The platform is easy to use and the product used to be good.

Cons: Zero customer service. Over the last few years, the customer service is non existent, as the price continues to soar. Everything from enrollments with the clearinghouse to deciphering claim denials is self service. Expect to have to spend way more time creating cases, waiting several days for someone to respond, and frustration on things that should be easy. Also, lots of confusion about who to contact with the clearinghouse Waystar exists....both sides will pass the buck. Also, their MIPS/MACRA measuring factors are limited...so good luck!

Pros: The onboarding process was seamless. It is very robust. As we expand our clinical services, this is very helpful in terms of being customizable.

Cons: Training with live person is limited, they only have a certain amount of time allotted and you have to pay for extra one-on-one training.

Pros: Its easier to send in medications- but oh wait, it doesn't preload the quantity. Our last program populated the bottle size ( I work in ophthalmology). I cant say anything positive about this program.

Cons: Everything. Who ever designs these programs need to ask actual clinic staff/doctors/techs their opinion. We had compulink previously and we thought that was bad. We're all wishing for that program back. Nothing is user friendly. If your thinking of switching your office to this software- DONT!!!

Pros: We chose NextGen Office because we are a small clinic and the price was in our budget. I can honestly say you get what you pay for. Go for the best option not the cheapest.

Cons: Customer service is horrible. Nobody is able to answer questions and when I call the support line it has so much static that I can't understand them. I was never able to get to someone for assistance.

Pros: The mobile app is at least not substandard. It will allow you to use speech recognition easily, but you may not like working on an iPhone or iPad.

Cons: The desktop is unbelievably slow and offers no advantage over any of its competitors.

Pros: The actual patient encounter portion was fairly user-friendly. It was still extremely heavy, but they allowed you to have templates which helped somewhat.

Cons: The billing side was absolutely horrendous. The program likely cost our company thousands of dollars plus it was quite expensive to have just two providers. The customer service was extremely difficult to work with. You would ask a question and wait for a cuff circular non-answer response for weeks. We finally got to enough complaints that we got to speak to a manager and basically they said too bad so sad about all of our concerns. We left them the second our contract was up.

Pros: Filing features were very simple and it had a lot of features that help with separating documents while they were already scanned into the system.

Cons: Processing time was very slow, it freezes a lot and made it longer to do almost anything

Pros: Prescribing. Was smooth in the beginning.

Cons: Terrible support. Poor onboarding. Rep couldn’t answer most of my questions. A month later when I had more questions the rep said we had used up all of our hours. No app to use on the go. Now the rep has been unavailable for a month as we try to shut it down.

Pros: Clinical and practice management EMR together and seamless integration.

Cons: Poor fit for dermatology. Not streamlined and efficient. Many clicks and scrolls to get through it.

Pros: Extensive Features. However it's like someone throwing you in an airplane cockpit and having you figure out how to fly the plane on your own. What good is that ?>

Cons: Very High Price + Extremely Poor Customer Service

Pros: Allows for employee tracking, care management, and has managed cloud hosting which is incredible for the price.

Cons: The reporting and analytics were not calculated accurately.

Pros: Nextgen is very user friendly. The flow between patient charts and medications are easy.

Cons: There are not very many specialty areas in the system.

Pros: Easy to use and very useful app. Innovative

Cons: I don't have negative experiences about this app