Conexiom

Pros: The time savings with data entry and the refocus of our manpower has been a positive impact on our daily functions. We received excellent assistance from our implementation manager, [sensitive content hidden]. There was some confusion in the beginning with regard to the role that Technical Plus had in the implementation process. But once we understood each one's part, it became easier to move along in the process.

Cons: In the initial meetings, the sales team demonstrated a feature of Conexiom that I was eager to use. Only to find out later that it wasn't available to us because of our ERP system.

Pros: Reducing order entry errors. I enjoyed the peace of mind it gave with reading the document exactly to what the customer needed.

Cons: That it doesn't adapt to different style of documents. Sometimes a customer will place a PDF order, and another time they might place an excel file. It doesn't happen often, but we did have one account that had different layouts and we had to decide to make 2 accts or change the customer.

Pros: Mapping is similar to crystal report parameters.

Cons: Integration was slow due to misunderstanding upfront.

Pros: The flow of Conexiom uses our EDI VAN to process orders as we do with other customers using EDI. This provides us with the ability to standardize how things are processed in our ERP system. Once learned, the flow is very intuitive and it will scale as we grow.

Cons: Custom parts are not easily transferred into Conexiom, although the logic would be very difficult to translate it anyway, so there is still some interaction with customer service. We are just installing it now, so our exposure is limited.

Pros: I like the ease of use, compatibility with email and various ways the system is able to interact with our system. The reporting is also very nice and allows me to track our progress with order automation.

Cons: The process of setting up, testing, and making a customer go live can be difficult. There seems to be a little bit of disconnect between the programmers, and the account manager. I hope they figure out how to bridge this gap soon.

Pros: Once our connections were in place, testing was a process that was clear to follow. Our implementation manager [sensitive content hidden] was fabulous and ready to guide and answer questions.

Cons: My technical experience was limited when we started this process. At first, I was very intimidated by the technical aspects. [sensitive content hidden] was very patient and made sure that mapping and other areas we were not familiar became clear for our implementation team.

Pros: It's easy to use and allows you to manage how you want the work to flow.

Cons: No Cons. If we asked for it, Conexiom made it happen.

Pros: The ability to view alerts for amending PO's, accepting them, or rejecting all together. The dedicated 2 week sprint for on-boarding!

Cons: Initial on-boarding model was not effective, but has since been corrected and a new on-boarding or sprint methodology has been implemented that works great!

Pros: An excellent tool to Automate Order and AP invoice creation process. easy to use and onboard Trading partners.

Cons: I am expecting more API /connectors out of the box.

Pros: It is very user friendly. The process is simple. This software allows our customer service department to focus more on the customer versus order entry.

Cons: I like everything about the program. Easy to use, great support

Pros: 100% guarantee for accuracy and no duplication of order entry. Takes steps out of our processes that we can be confident in. Increases our ability to get orders quickly visible to our suppliers, due to automation involved.

Cons: A bit pricey but understandable, as it does save a lot of labor costs by eliminating manual order entry steps and credits due to order entry mistakes.

Pros: Wasn't too hard to implement. Does what it says.

Cons: No real cons. Implementing wasn't hard .

Pros: Once we have been able to get our customers loaded and mapped properly, it has been a wonderful tool.

Cons: The amount of work needed on our end. Had we of been super busy, this process would have taken was too long.

Pros: The AI learning feature is impressive. Once we have "taught" the software to discern key data points on the forms, the upload directly to our ERP is seamless.

Cons: The expense. The automation definitely reduces labor, but we've not achieved a significant ROI greater than the implementation and subscription expense.

Pros: Conexiom allowed us to automate data entry required for order entry, helping evolve our sales function from order takers to order makers.

Cons: I would like to see better reporting, and the system struggles if the customer changes their behavior (e.g. how they enter the address on their PO).

Pros: Great implementation team! Very focused on our business needs of customization. User friendly platform for sales order automation, easily scalable solution, compatible with various ERPs. Easy account setup process.

Cons: The reports available are giving a good overview on present and historical critical elements of the process. Yet, I would love to be able to easier generate customized (detailed) reports as a user.

Pros: The flexibility to be able to be able to work with Conexiom and tailor some requirement of the tool to meet the complexity of the business needs.

Cons: Some limitation on the capability at initial deployment but this is a minor issue as the conexiom team are always willing to listen and learn how they can improve/enhance the product.

Pros: Feature are easy for use, nice dashboard stats, easy to implement new customers with specific pdfs as an input file.

Cons: Better notification system would be very helpful.

Pros: Conexiom can minimize human errors like typos. You can save time on processing multiple orders from the same customer. Save time!

Cons: It takes time to process mapping requests, because it has to be done manually.

Pros: I like that Conexiom is customizable and flexible meeting my customer needs to send orders via PDF, MS Excel or PDF. It is very easy to work with the technical team to get results and setup new accounts with the mapping templates. I have trained several of my staff to be independent in setting up accounts. It allows us to spend time doing customer care instead of order entry!

Cons: I think that there are aspects of other offerings such as Direct Connect that still need a lot of work. It is an area that I am interested in, but need more research to find the right portal customer/platform to use it.

Pros: ease of changing items on cross reference files, accessability, customer service

Cons: There were a few mapping difficuties with some of our customers

Pros: When submitting files to Conexiom to process they are returned in a matter of minutes. Making mapping changes is very simple. The monthly reports are great for keeping an eye on usage and team member compliance.

Cons: The hardest part was the setup of the various vendors. However, one you set them up there is no maintenance unless the vendor changes the file format..