Tebra

Pros: Initially, Tebra presented itself as an all-in-one platform with appealing promises around practice management, EHR functionality, billing integration, and operational efficiency for healthcare organizations. The concept of having multiple systems integrated under one platform was attractive during the evaluation process.

Cons: Our organization experienced ongoing workflow instability, lagging systems, unreliable reporting between EHR and billing functions, and repeated communication and support failures. Support often lacked continuity and timely follow-through, making issue resolution extremely difficult. We also experienced significant operational strain related to platform reliability, account management, and post-transition communication. Leadership escalation efforts did not result in meaningful resolution or accountability.

Pros: I liked how you can choose which client you wanted when you signed in right away and your providers are all listed right there with their info

Cons: It’s not very user friendly, it’s very finicky and isn’t very forgiving if you press a wrong button. Only management can clean up “mistakes”.

Pros: Training is thorough and consistent. Ease of use once you have completed the training makes the process bearable. .

Cons: Going through the verification for SMS was a hinderance. Aliso the cost could be more affordable for a first starter.

Pros: Onboarding manager was extremely patient and helpful! Great experience and easy to use. Tebra is a total package EMR to help with billing and payments and patient management for an affordable price! Excited to get started with patients!

Cons: No cons at the present! So far satisfied with Tebra EMR for patient records, appointment setup and billing and payments.

Pros: Tebra is easy to navigate, and I love how simple it is to input client data. I use Tebra during my internship for school, at my practicum site.

Cons: I personally have no cons with Tebra. I've used Central Reach and by far Tebra is way easier to navigate than Central Reach was.

Pros: What I love most about Tebra is the speed and intuition of the software from scheduling, documentation and billing. Tebra Clinical is easy to customize. Response time with customer support is great as well. I also love the API access as well, enabling us to extract and drill down on data and build customized reports.

Cons: We sometimes experience glitches in the software, which can cause some frustration with some of our staff. However, nothing that isn't overcome with a little patience.

Pros: Tebra provides an easy work flow. It is very easy to learn to use for a new therapist. It is easy to manage for schedule changes. Accessing patient records is ok.

Cons: I would like to have more felxibility to evaluation report formatting. I would like to be able to use AI support without extra fees.

Pros: Very user friendly. Easy to navigate system. Many data sections will flow to additional required documentation sections of the EMR

Cons: The only repeated "Con" I could find within the system is that there is No spell check feature on the narrative notes

Pros: The presence of it easy interface that didn't require me to do much training before assessing it, as it provides essential tools like medical billing, patient scheduling and EHR in one place enabling easy workflow within my facility. it also enhance communication within my practice and helps keeps patient information organised.

Cons: It's not so obvious that you may need to learn about some certain features in the software before usage, features like Insurance details and claim and how coding workflow is handled, setting up permission and integration using Tebra.

Pros: Nothing. I initially thought that it was an adequate billing software. I struggled to build reports and to track claims in it.

Cons: The software is very primitive looking. There was never a real update even when they changed the name.

Pros: I have been with Tebra since the transition and merger with Kareo. As a small business and billing company I found that Tebra provides a desktop version that allows added dollars to the bottom line. The software is labor saving and competitive with other products offered in the market. I have owned my company for over 25 years. I am pleased with the added enhancements that Tebra has implemented.

Cons: I find that some of the support staff do not always understand the software from a billing perspective. However, with my many years of experience I am able to direct and assist in the area that requires support. The staff has always found the solution to my questions.

Pros: Showing ERA's in detail and categorised is very helpful for providers and others to download and verify the information. It is very Easy to Use and Value for Money. Its helps in Managing Patient Records and Claims.

Cons: User Interface of Tebra should be more interactive as it is more like old traditional one. The user interface should be more interactive and helpful for the providers. Also, to report any misiing patient records there should easy way to communicate with the support team immediately.

Pros: The EHR side of tebra is great and easy to use. Anyone that is new to Tebra can learn quickly and efficiently. I also believe it is easy for patients to read their medical records if they request them.

Cons: The billing side is more difficult to understand. I only had about 10 hours of training over the phone when we purchased Tebra; which when we purchased several years ago it was under kareo. The reports do not run like I would like them to. When you have to give someone a list of charges and payments for their HSA card information the patient does not understand what it says. When I run statements... I will put in for specific dates and it never prints just the dates I am asking for. When an insurance issues a "take back"... well lawd it's like an act of congress to post and sooo many steps. As you can tell I do not like the billing side of Tebra near as much as I do the EHR.

Pros: I like how easy it is to use Tebra. The platform is very user-friendly and easy to navigate, which makes daily tasks much smoother and less time-consuming. Everything is organized clearly, so it doesn’t take long to find what you need. Overall, it has made managing work much more efficient and straightforward.

Cons: I honestly have no dislikes when it comes to using Tebra. The platform works smoothly and is very easy to navigate. Everything is organized well, which makes completing tasks simple and efficient. Overall, my experience using Tebra has been very positive.

Pros: I really appreciate how easy it is to manage group rosters and provider information in Tebra. As a Credentialing Officer, I frequently need to update provider details and group locations. Tebra makes it simple to add multiple providers at once and ensure that all locations are accurately reflected. The interface is clean and intuitive, which saves our administrative team a lot of time.

Cons: Occasionally, I’d like to see more customization options for reporting, especially when pulling credentialing data for payers. It would also be helpful to have a more detailed audit log for tracking changes made to provider rosters.

Pros: I loved that it had you do examples of what we are going over in session. It made it easier to understand.

Cons: The fact that it was time consuming and I hated the quiz at the end of each session. I am not a quiz person.

Pros: Tebra University, customer supports, easy use. There are so many things that are pros such as being able to use one program that meets all of our needs from patient records to billing, it's all there.

Cons: I know I should put something here but honestly there isn't anything that comes to mind. This program is so straight forward and well rounded to cover all areas of our practice that I can't think of anything other than maybe staying open a bit later than 4 pm.

Pros: Easy to use and navigate through the system. Reliable and great Customer support when we have any issues. Great for Billing insurance and managing patient accounts.

Cons: No real issues. Tebra does offer additional upgrades and can sometimes be a little pricey. However, the upgrades can be beneficial for our needs.

Pros: Tebra is easy to use and when support is needed it is generally available quickly and a quick resolution!

Cons: On occasion, it seems there needs to be better communication between Tebra deaprtments when it comes to resolving a complex issue.

Pros: Very organized, a layout as neat and color as tebra makes workflow much easier. Also better on the eyes.

Cons: I do think the making of appointments could be tweaked. Like making it easier to view existing appointments and edit them without resetting.

Pros: Excellent, affordable, user-friendly product! I looked at quite a few products and Tebra was a clear standout!

Cons: I have no complaints thus far. The billing section has been the most difficult, but I attribute that to my lack of experience rather than the program itself.

Pros: Our office has 1 physician specialist, and we do everything in house including billing. The ease of in-house billing combined with the value for the money was the main reason we chose Tebra. Our practice was losing a lot of money when billing was outsourced to a third party! We have been using Tebra for 8 years and have continued to be impressed with the platform. The customer support is top notch and easy to reach. If the support specialist does not know the answer, which rarely happens, but when it is the case, they do the research and actually get back to you with an answer! Tebra continues to update platform features to keep up with medical office needs including communication with patients and on-line bill pay.

Cons: There is nothing about the platform that our practice does not like. We use both the desktop application and the Tebra app.

Pros: We have been using Tebra (formerly Kareo) since we opened our clinic in 2020, going on to 6 yrs now and loving it for multiple reasons: -Best user interface/platforms -Tebra keeps on getting better, as they listen to the users' feedback and act on it without hesitation leading continued to continued improvements and overall satisfaction -Platforms are easy to use and navigate -Great and genuine customer support -Great telehealth set up - Great coomunication with constant updates, new developments, changes, improvements etc -Great clinical notes/procedures etc outlay and secure patient records -All in one service, with KPI displays, easy billing, medical records, patient portal etc - I cannot believe all that I am getting for the price, in other words, great value for the money of great ROI using Tebra platforms

Cons: Thus far I like everything, and encourage Tebra to keep up the great work in line with the emerging AI technology!