NextGen Enterprise

Pros: Easy to use and great customer support which was vital in our line of work. We used the Nex gen cards for out patient support programs and we rarely had any issues with it.

Cons: Customer support was quick and we had a dedicated person to respond to our inquiry since I worked for a large organization this was vital.

Pros: NextGen Enterprise is highly customizable, allowing us to tailor templates and workflows to fit our needs. It integrates well with other platforms and offers strong reporting and patient engagement tools.

Cons: The UI can feel outdated at times, especially for new users. Some workflows require multiple clicks or steps that could be streamlined.

Pros: I love the ease and convenience that the system offers. Customer support is amazing as well. This system makes the process of pt charting so much easier and quicker.

Cons: the system does freeze a little every now and then but even with that small flaw the program is still definitely worth it.

Pros: “Five stars for their professionalism and passion! Would definitely recommend ”

Cons: Nothing bad to say about this business their professionalism was top notch

Pros: The workflows are good and ever improving. Reporting, interfaces and interoperability are strong.

Cons: There are not very many specialty areas in the system.

Pros: Having [sensitive content hidden] as our Enterprise Account Manager.

Cons: The RCM services from 2017 to 2023. We also struggled with NG IT regarding our interface connections in 2022-2023.

Pros: Breadth of the solution. Stability. Mobile platform.

Cons: Patient portal is primitive and not well integrated. Needs to add more and better analytics. Needs to incorporate/embed more advanced features, e.g., AI, ML, NLP Needs to update architecture to web-centric and utilize market-leading cloud technologies Support needs to be improved.

Pros: Our Account Manager, [sensitive content hidden] and her willingness to assist and escalate urgent issues.

Cons: Known Issues & support not restarting services. Connectivity dropping sporadically

Pros: The best part of NextGen is the ability to customize the templates and documents. With some knowledge of SQL and Crystal Reports, we can get meaningful and actionable reports.

Cons: The recent acquisition by Thoma Bravo led to the culling of many experienced support technicians and has slowed the progress of assimilating NextGen's previous acquisitions, like Medfusion's Patient Portal. Their support seems to have been mostly outsourced to inexperienced technicians in India.

Pros: The configurability of the software, but how useful it already is out of the box.

Cons: To set up some parts of the system, you have to go to several different screens to do different steps to set up 1 item.

Pros: I like the customizability of the templates

Cons: The amount of issues that come up on a daily basis is annoying. Also, the quality of support has not always been up to our expectations especially since the majority of the support staff was let go for some reason. We get frustrated frequently when we open a support ticket explaining in detail what steps we have tried and the only resolution we receive is a basic user guide that does not solve the problem whatsoever since we already knew how to do the steps in the guide.

Pros: the patient history which shows all encounters including telephone note, pta's, visits

Cons: the fact that the areas to chart in pop up, which means you can't navigate behind them, so for instance look at an old note, labs, correspondence while charting on a patient. I'll be honest having used EPIC at a side gig I Have been working, I didn't realize how much more clicking there was in nextgen.

Pros: I like that we are very intertwined with Nextgen and I already have a very serious knowledge base.

Cons: The quality of support services has been on a down trend for years now. Reps are constantly changing, institutional knowledge has almost totally disappeared due to outsourcing. My team has experienced an ever-increasing number of tickets go completely unanswered, then when tracked down they are just listed as known issues and forgotten about.

Pros: Its an easy to use and intuitive tool. The support and training was excellent.

Cons: The configuratation takes a bit of time.

Pros: Staying on top of regulations and requirements. They seem to be trying to innovate and improve the product each year. They are on top of the MIPS requirements with workflows that help achieve those goals.

Cons: If you are hosted by NextGen there are some issues with lag as we are a small client and we are on a leveraged server with other clients. Q&A is lacking on the product as they rush to push out features to fast breaking features at least once or twice a year.

Pros: I like the way the system is set up. It is easy to navigate.

Cons: Too many ways to the same thing, that if a provider picks the wrong way to do it, then it might not get captured right for reporting.

Pros: I loved the design and look of NextGen. Its simple to use and everything makes sense.

Cons: Having to call IT outside of office for help.

Pros: Template Editor offers the ability to self develop templates to meet the client needs.

Cons: Ability to adapt to the client needs. All has to be self-customized by the client.

Pros: It is fairly streamlined. I like the Intake, SOAP, Finalize, Checkout workflow.

Cons: In general performance and still quite a few bugs in the system that take forever to be addressed

Pros: Nextgen is easy to use. The EHR is customizable for your specialty. The success community that Nextgen offers is wonderful! Nextgen listens to their clients.

Cons: Portal needs some improvement for patient experience.

Pros: I like that we are able to customize it to our specific needs.

Cons: The patient portal experience needs work. We also have some doctors who struggle to chart in a timely manner with NextGen.

Pros: I like many features but i feel they are made much more complicated than necessary with too many clicks. I like the reporting but feel its " almost " there. The dashboard for financial analytics is great but i would like to be able to get charges and payments in detail on PM side to reconcile against dashboard easily. I think it has great qualities that just need some tweaking to be really fantastic. less clicks, to get the job done, not having to do the same thing in several places to make one thing happen would be great. It is a good platform but i would no classify as great yet...

Cons: all the clicks and multiple steps to get to one thing. Visually its outdated. incorporating AI would be great. easier ways to show where payments are applied for quick view for calls.