SimplePractice

Pros: SimplePractice provides an all-in-one space to create templates for critical HIPAA compliant functions such as charting and appointment management. The user interface is quite easy to use and intuitive. While I never experienced any bugs or issues, and so never needed to contact their customer support, I'm sure it was as high quality as their product.

Cons: For the purposes of my solo private practice, SimplePractice simply wasn't the best value for the money.

Pros: I liked SimplePractice because of the ease of use, appointment management and the ability to make and send off templates with ease. I loved the streamlining of intake paperwork and the ability to document notes.

Cons: Unfortunately as a one member small business, SimplePractice increased their prices quite a bit which was outside of my budget. The system in general was great to use and I would have continued to use it without the price increase.

Pros: It is simple to use and easy to have multiple users. Has telehealth options with minimal glitches or errors.

Cons: It is very costly in comparison to other products on the market, and does not have premium features for the price.

Pros: Simple Practice was very easy to use and was very consumer friendly. I trusted that my files were safe and encrypted and HIPAA compliant.

Cons: The cost began to become a little too expensive for a one person business. Perhaps it is more cost effective for larger companies to use.

Pros: We have enjoyed the ease of use of SimplePractice, more importantly our clients have appreciated the client portal reporting how easy and user friendly it is. Additionally, the document storing has been very helpful and creating and sending our own documents. Insurance filing is easy once it is set up and makes filing and resubmitting claims much easier than other platforms. Customer support is always available and responsive.

Cons: I appreciate the platform, however the price is more than other similar EHRs. It makes sense for our practice due to having multiple team members, but may become to expensive if we add more people to the practice.

Pros: Works great for virtual appointments: automated appointment reminders via phone, text and email that seemlessly link to opening up the app for video appointments.

Cons: No option for clients to manage making new appointment times with practitioners. The phone reminder has an option for canceling the appointment; the text and email options do not.

Pros: It’s really customizable and easy to use. I love the ability to make your own forms. So many platforms say they are customizable but they aren’t.

Cons: SP is incredibly expensive compared to other EHR platforms. In addition there are constantly cost raises with very little notice so you have like 30 days to decide if you accept the cost or have the time to do research and find a new platform.

Pros: I loved how you could scroll through notes and see everythign it one. place. It was so easy to review the past few sessions, which I have not found on other EHRs besides CarePatron

Cons: The cost is not worth it at this point. There are other EHRs tha twork as well, especially for small practices that don't use insurance.

Pros: The ease of use. Appt mgmt set up. We have been overall happy with it. We have not used customer support to provide an review on it.

Cons: Cost! At times the links are not working for virtual sessions. We will have to send the link to them separate.

Pros: I like the ease of appointment management. I don’t get too many disruptions. It feels very streamlined.

Cons: I think simple practice charges way too much and they keep raising their rates. It feels a bit predatory.

Pros: Easy to use, confidential, sends client reminders, can talk with someone and get support which I really like!

Cons: Retiring and have to download all files rather than pay small monthly storage fee. Might not even be practical so will just download in next few days.

Pros: A true all-in-one solution, but not at the expense of quality or innovation. While I've rarely needed customer service, they were quite responsive and communicated well when I did.

Cons: It's a little hard to set up adult family therapy, and I wish the telehealth option allowed a single link that could be reused for each session.

Pros: I loved the simplicity and prefilled templates, this software was very user friendly and integrated well with external calendar and payment processing. Switching to another EHR system was seamless.

Cons: The price is what I liked least about SimplePractice and some templates were too general and not specifically tailored to my family practice specialty.

Pros: I utilize this software as a customer of another organization, and I've found it very easy to use overall. Mostly, I utilize it for contacting my provider and managing my appointments and billing. The UI is pretty straight forward for how it displays to me, so I'm not too sure what it looks like on the back end.

Cons: The system settings for how it is set up is certainly unique, not quite a con, but there isn't a password for the application. I receive an email to confirm it's me, but this may be a unique setting my provider has set up. I'm not entirely sure.

Pros: It’s amazing for practices accepting insurance from traditional insurance companies. The user interface for both the client and clinician are also amazing.

Cons: The reporting side is lacking compared to other EHRs for Therapy practices. There is also no way to use non-traditional insurances and still pull reports for how much that company owes.

Pros: SimplePractice shines for its easy design, telehealth, billing tools, and smart automation. Workflow efficiency: "Time-saver" reducing administrative burden

Cons: Limited customization/reporting, lacking full API integrations. Occasional instability or missing client portal features, and support primarily via email/chat.

Pros: This is a cost effective EMR compared to others. Scheduling and using the patient portal was easy and real customer support was available if I had questions.

Cons: In the beginning of my practice, I had difficulty creating templates. I was also unable to have temporary student accounts for graduate student supervision.

Pros: It truly is simple to use. It offers all the features I need as a medical provider: customizable templates, ability to add various codes, built in billing, analytics, secure messaging, questionaries which can be scheduled to be sent to patients prior to each appointment.

Cons: The cost has increased over the years which I understand to some degree is due to new features, however, I do not need most of the features they have added as a single practitioner.

Pros: It was an affordable EHR It had built in templates You can e-prescribe The offered sign on discounts

Cons: It was not user friendly unless you are a mental health provider/professional; All of the templates are tailored to mental health and creating your own template for Primary Care, for example, was very tedious The e-scribe option was helpful, but also not user friendly, too may steps to electronically send medications

Pros: It is easy to use: Billing is simple. Appointments are easy for patients. Setup was simple. The mobile app is ez.

Cons: In the long run it just doesnt handle what even a small practice needs. It does not manage communications, or paperwork.

Pros: I really like its flexibility in allowing me to do most aspects of my workload for my private practice within one application. The ability to submit claims, check claim status, and allow patients to submit payment within the application is wonderful.

Cons: Truly, the price is a dealbreaker. I am in the process of switching to a different EHR as a result of the price increasing so often. I have used it less than a year and it has already had a price jump twice. In addition, being charged per claim after so many increases my monthly bill. It becomes a lot.

Pros: Someone asked me what I like the most about SimplePractice, well, let me start with the fact I have a one-stop shop of ease with appointment management, and it is one of the best for the value for the money. For starters, as a new practice owner, it gave me the option to create a professional website and access to professional learning about the software and amazing tools that they are adding to help me streamline my practice even more.

Cons: What I like least is getting accustomed to using a chatbot for tech support. The chatbot has been on point, but this is taking some getting used to. The one time I actually had to speak with a team member/customer service person, they were professional and handled my referral issue with ease.