Fresha

Pros: Same old platform almost no change to the UI but more outlets so a biz dev focused business not user centric

Cons: No focus on the UI or fixing major UX issues in navigating the home page and finding your same barber in the app can be a challenge so you'd rather call to book sometimes and just use the app for payments

Pros: Value for your money is good for a small business. Scheduling is pretty standard. Reporting is average with some critical misses

Cons: No cost of products sold report. They say they provide but you need to pull data from 2 different reports and unfortunately our inventory report has negative costs which they can’t explain. The data transfer process was a mess that required us to do a lot of manual fixing. Fresha blamed on our data however we did data capture before the transfer and know that is not the case. In 1 year we’ve had at least 3 different account reps and responded back is slow or doesn’t happen at all.

Pros: Value for Money Customer Support Ease of Use Reminder Notifications Inventory Management is ok Scheduling

Cons: Fresha overrides client information if clients choose to use same phone & email for reminders. (think families, children, frail elders) Fresha chooses to use the credit card name instead of the client name for transactions. Current situation .... Fresha deleted elderly (90yr +) client medical & profile information and replaced with another younger client (early 60yr+) profile information Result: no address to the frail elderly client on round the clock care to drive to their home to provide services. no profile charts for this client. etc

Pros: right now I can’t think of anything that is a con that they’ve provided me with fresh unfortunately has really left a bad taste of my mouth as a small business owner

Cons: They like to charge a lot of extra fees on top of what you pay monthly fees wherever they can. You can’t cancel your own client appointments without them charging you.

Pros: Booking & payments easy, reduces no-shows with automated reminders, and helps attract new clients. It saves time, keeps everything organised, and supports business growth.”

Cons: While some features come with additional costs, Fresha remains easy to use and beneficial for day-to-day operations.

Pros: My clients were all able to book in with ease, they all complimented how user friendly the system is. It’s also very easy to get to grips with on the business end, everything is easy to find, change and personalise. I also really appreciate the invoice feature, I know a lot of other booking systems don’t have this.

Cons: The fees. New Fresha client fees for clients that I have personally found but because they searched my name on the marketplace, they were classed as a new Fresha client and i was charged 20% of their appointment fee, even if they don’t end up spending that amount. A monthly fee being put on top of this was a disappointment too, considering you also have to pay for extra features such as text messages.

Pros: Fresha is very user friendly even for beginners. It is easy to schedule appointment. You can also be rest assured that you will not miss your appointments because it would notify you should your appointment be coming. The customer service is also very responsive.

Cons: One can find it difficult to navigate when you want to try to book an appointment. Also, the reporting aspect of the fresha is very hard to navigate.

Pros: How easy it is to book my clients in and how easy it was to create your own products/menu of services

Cons: I didn’t like how they said they wouldn’t charge but are now charging for Fresha but I understand why

Pros: Initially I liked the test reminders and the simple use of the calendar. Keeping track of stock, bills and discounts given

Cons: The charges and continually lowering of the amount of text available. More things I previously had became chargeable

Pros: They try to cooperate with their clients, and remain positive. Their application is easy to navigate.

Cons: I feel their policy regarding 'new client fees' is unfair. Fresha outline that a charge will be incurred for first time clients, who found my services via their website. I have inquried about this to Fresha several times, as I use their QR code at my store to allow my clients to book an appointment, however, I still get charged for those customers, as if they intially found my services through Fresha, though this is not the case. It seems I am aiding Fresha with gaining new customers, rather than myself receiving this benefit.

Pros: Logiciel en ligne assez bien fait mais à gaz il faut bien une semaine pour prendre en main toutes les capacités. A priori je l’utilisais depuis 9 ans rien a dire !

Cons: Mais ils viennent politique de forçant les clients à s’abonner sous peine de perdre la totalité de leur compte et donc de mes 130 avis 5/5. c’est donc une technique commerciale assez peu louable, car vous ne savez pas si Fresha du jour au lendemain ne va pas recharger ses tarifs et un entrepreneur ne veut pas se permettre de travailler avec un partenaire qui n’est pas fiable. pricing policy has changed, Fresha is threatening his customers with a complete account closure if they don’t subscribe. In addition, fees are becoming higher and higher. SMS sending and no free anymore So I’m sorry but I won’t renew and I’m switching to Planity. Thank you very much, goodbye.

Pros: Easy to use format for basic use, but no longer available so now nothing to like, and currently moving over to square appointments much fairer plans etc

Cons: The companies deceptive and missleading business practices, and agressively rude communication style. no longer includes any basic plan available for sole traders just wanting basic features.

Pros: Easy to set up with a simple interface. Scheduling notifications options are customizable, and good customer service.

Cons: Coat of service is a lot higher than other salon softwares, would like more options for customizing services.

Pros: I’ve used Fresha for my business for over a year. The platform itself is visually appealing and clients enjoy the booking experience.

Cons: My experiences with their billing policies and customer service has been extremely disappointing. I am charged a “New Client Marketplace Fee” for a returning client who had previously booked with me and even contacted me directly to rebook. I follow Fresha’s own advice by sending my direct booking link, yet the system still flags client as new marketplace clients. Despite clear evidence, support refuses to refund the fees, citing rigid policy and technicalities. The worst thing is the tone and attitude of the support team. Responses are curt, dismissive, and show no empathy or willingness to understand the issues. It felt like speaking to a bot programmed to say “no” rather than a team interested in helping resolve genuine concerns.

Pros: It has great functionality and up until recently it was "Free" The functionality is probably the richest of any other Software in the Beauty industry and this is the reason that it often referred to as the world's #1 booking software. It is very user friendly and easy to set up and maintain. The Reporting even in the core system is more than adequate. The Help Center and Knowledge base are brilliant and there are abundant videos on Youtube to help one set up all functionality.

Cons: Fresha has built its reputation and user base on the premise that it was "Free"software. However over time they have slowly removed some of the "Free" functionality and started charging. One example being the calculation of Commission which was incorporated into the Payroll module that is not compatible in South Africa. In addition On-line payments which is a must in our indusrty is not available locally. Now giving a full ONE months notice they will start to charge a monthly subscriptions from 1st August 2025 for core features at R90 per person available for bookings. Unfortunately as the software and your data is held in the cloud you will no longer have access after this date.

Pros: Best thing was that it was basic and free when I was starting. Not many options but for not experienced person that was a good thing and I think it’s still free for one person business (at least it was)

Cons: When my business was growing I needed more options but they were either paid or not really as good as separate systems. But saying that it wasn’t expensive and it was working quite well.

Pros: I liked how easy it is to view which employee has which service and when, as well as we like how easy it is to move services over/ to a different time if needed.

Cons: We found Fresha a bit complicated to set up, as well as we found clients were not fully understanding how to book and didnt end up submitting appointment request.

Pros: When Fresha valued their customers before money.

Cons: $93

Pros: J’ai apprécié la facilité de prise de rendez-vous en ligne

Cons: Certaines fonctionnalités avancées sont payantes

Pros: Uncomplicated and professional, it manages appointments via text messages.

Cons: Nothing. I like everything because it’s simple and easy to use.

Pros: User friendly, lots of features for booking services

Cons: Lots of hidden fees. Over charges, shady sale reps. Terrible customer service.

Pros: The layout of the app, how easy it is to use, the online booking for clients and the ease of taking deposits and card details

Cons: The extra fees for text messages & taking payment details.