ClinicSense

Pros: I love how easy the interface is to use- I use this for both my businesses. Booking, payment processing is quick- will definitely be using long term.

Cons: There is nothing that comes to mind- this software is miles better then other ones i use and never glitches.

Pros: I like how easy it is to use ClinicSense - for both myself and my clients on their booking end. I also like that customer support is very quick to reply to concerns, usually with a custom video demonstrating how exactly to navigate the system to answer my question. I recently started direct billing via ClinicSense and it saves a lot of time. Once I set up payment processing with Square, that was also a huge time saver and increased convenience for my clients.

Cons: Sometimes ClinicSense make changes to things (i.e. revenue reports) that creates more work me, not less. I'm all for evolving and new offerings, but it's important to not fix what isn't broken, and trust that things are working great.

Pros: The ease of use. I know exactly how to find information in charts, billing, uploaded files, etc. from the layout.

Cons: Sometimes, it can be a bit slow while navigating the website. Does not happen often but enough that I have noticed. This may also be depended on the internet connection of wherever I am, and therefore not an actual system software issue.

Pros: They have great customer support and easy to navigate UX, I appreciate their price point and overall design and information, including end of year reports.

Cons: I wish reoccurring appointments could be saved for more than a year and that clients had a portal to access their appointments as they often get confused about how to cancel their appointments

Pros: There's so much to love about ClinicSense. As a Licensed Massage Therapist and business owner, ClinicSense gives me a space to do everything I need, from a seamless intake process, to thorough client notes, to easy billing and gift certificate sales. And of course, it's integrated perfectly with my personal calendar, so I don't double book anything... even personal appointments. ClinicSense also excels at their customer service. They respond promptly and are always helpful, and they have invaluable video tutorials and resources for their customers. You can tell they want their practitioners to succeed! Considering everything that I get with ClinicSense, the money is super reasonable. It is a must-have in my practice, and has been since I was introduced to it in school... over a decade ago!

Cons: The only thing I dislike about ClinicSense is that I haven't taken the time to explore all the resources it has to offer. I take advantage of the basics, but only recently did I implement the simple gift certificate purchase button on my web site (which was amazing for the holiday season). I really need to make time to explore it more.

Pros: ClinicSense has a friendly, communicative staff and a very user friendly platform. Any issues that occur are addressed immediately and the customer service is wonderful. Appointments are easy to book and payments are straightforward! The cost is totally reasonable for all of the perks included.

Cons: While I’ve never had any unresolvable issues on my end, some clients have had trouble rescheduling appointments in the past; however that could be user error. Every time I reached out to ClinicSense Support Team, they solved the problem quickly and efficiently.

Pros: Very easy to use, beautiful view. Good customer support, appointment management. I like that patient receiving confirmation email and reminders as well.

Cons: I like everything. I have never had any problems. Everything was and is perfect. Good customer support, appointment management. I like that patient receiving confirmation email and reminders as well.

Pros: Clinic Sense platform is easy to use for clients and the pricing is cost effective. The soap note feature is a dream to work with

Cons: It's a great platform. There is not a thing I don't like. I could say the perks are annoying but I like perks.

Pros: it is extremely beginner-user friendly and easy to navigate. it helps our bookings be completed at a drop of a hat.

Cons: there are sometimes system glitches where I am not able to add payments nor book appointments. this can be stressful as im not sure if bookings, payments and patient information are being saved.

Pros: I love how easy the software is to use. The perks offered, SOAP note set up and usage, intake forms, custom email campaigns and so much more. ClinicSense has made it easy for my business to grow. The new waitlist with automatic text/email alerts sent out to clients really helps keep my schedule filled with very little effort on my part.

Cons: I sometimes wish that ClinicSense was a full service stop comparable to Square inc. where they have banking, transactions, scheduling, websites, etc. it would make everything much easier since it would all be within the same company. Maybe that’s a future venture for ClinicSense. Other than that, I do wish the waitlist feature would automatically ask clients after booking if they wanted to be re-added to the waitlist after booking. Or a “would you also like to stay on the waitlist for any other bookings?”

Pros: I love the integrated features they have like the square payment processing integration, email campaigns for marketing, clients birthdays, and client retention. The customer support and service is unmatched. My issues are responded to so quickly and if the issue is something about the software the team has advocated for change to happen. In looking for a scheduling service it was important to me that client notes were integrated and ClinicSense does just that.

Cons: The app doesn’t have a way to write client notes so I either need to have a laptop at my office or wait until I get home to enter notes.

Pros: Very easy to pick up, with tutorials provided along the way. Covers all the features required by software to take my mobile massage business to the next level. I recommend ClinicSense to all my peers.

Cons: I had to really think about this one, but if I miss one feature, it would be the lack of a tracker for current time on the calendar view.

Pros: I love that ClinicSense allows me to run my personal (only me) massage therapy business. It is easy to use and didn't take extra time to learn. It is consistent and help is available. The cost is reasonable and is scalable-- I don't have to pay for more than I need. It is also easy for my customers to make appointments online and communicate with me.

Cons: I was concerned about choosing a clinic management software because of all the necessary details. I also felt overwhelmed by the project. Clinicsense has it all covered and I was able to learn quickly.

Pros: It is very user friendly, the short codes when doing notes, appointment reminders to clients (they also enjoy that) and sending out forms to clients

Cons: When doing notes my saved templates don't always appear/ aren't pre-set; for waitlist clients theres no particular day or time to choose

Pros: Easy to use and the response time to my concerns are fast. ClinicSense is very easy to use, intuitive, and reliable. The customer support team responds quickly and resolves concerns efficiently, which helps our clinic run smoothly on a daily basis

Cons: scheduling. Clients found it so easy to make bookings. The scheduling setup can take some time to fine tune at the beginning. However, once configured properly, clients find it very easy to book appointments online.

Pros: The convenience of having an app to quickly access scheduling, client info, confirming/changing bookings. I also like the email/newsletter feature

Cons: It's a little expensive and I would prefer an open note section for each client vs form style layout

Pros: Clinic sense is well worth the money, everything I need is all in one place, their customer service is incredible and they are continuously improving their system according to what we need. Very appreciated!

Cons: I don’t think there is anything that I like the least about ClinicSense…maybe that they don’t do my laundry?

Pros: I have been extremely happy with ClinicSense! My clients can book easily, my appointment management on my end is seamless, and I can easily process payments through my 3rd-party processor. The customer support, although I haven't needed much, has been efficient, clear, and so friendly. I highly recommend!

Cons: The price is a bit high for me at the moment, but I will pay the extra to have text reminders for my clients!!

Pros: Excellent customer support, easy payment processing system and booking process online is quick and convenient.

Cons: Friendly customer service. Very helpful when you need them. Respond back to you quickly and give discounts.

Pros: Obsessed with ClinicSense 🙌 It makes booking, scheduling, and payments SO easy, and my clients love how smooth everything feels. It’s perfect for both massage therapists and estheticians, and it’s been amazing for me as a solo provider while also supporting my growing spa. The security, customer support, and overall value are top-tier. A total must-have for wellness professionals who want less stress!

Cons: The only thing on my wishlist would be the ability for clients to book multiple services in one appointment—like a massage plus a facial—so everything stays in one smooth booking.

Pros: I like the program for its ease of use. It stays up to date with the standards of practice we require as RMTs in Canada. I love the customer support team, they are responsive and helpful with any question! I think its value for money is one of the better options out there when looking for a reliable booking and charting system.

Cons: I would love it if there were a few more reminder options for sending the clients reminders and the time-frame options to choose from before the scheduled appointment time.

Pros: I love how user friendly this booking software is. It’s easy to make new notes and build your own treatments accordingly

Cons: I only have use this partime so a discounted price for the software would be welcomed. They do offer a 20 appointments or less fee but if there was an even cheaper fee for less then 10 a month I would be grateful

Pros: ClinicSense has helped transform my solo practice into a thriving multi-practitioner hub in my area for best in class service. Their ease of use to schedule for my patients has been a game changer and the fact that I can manage payments and patients can process their own payments online has been nothing short of seamless. The value for what I pay monthly is on point. It really is just a great company and product. Cannot recommend them more.

Cons: I would appreciate an option to have a patients last initial show up on the schedule for confidentiality.