WellnessLiving

Pros: WellnessLiving has good management tools for memberships, staff, and marketing and interfaces easy to navigate.

Cons: There were long wait times for support or difficulty resolving complex issues. the setup process is time-consuming.

Pros: Wellness Living has a good AI assistant, [sensitive content hidden]. During and after completing onboarding, I have leaned heavily on Isaac for new issues, and reminders of things I've been show.

Cons: Wellness Living is quite extensive and not as intuitive as I might like. I'll get used to it but, for example, it would be nice to be able to duplicate appointments like I am able to in Google Calendar. You can duplicate appointment types, but not calendar appointments.

Pros: WellnessLiving makes scheduling classes and events very simple. Enjoy that they have a mobile app that we can customize to our own brand for the customers to easily use and access their classes and account. It also has text messaging so we can mass send texts or individual to each client.

Cons: There do seem to be frequent bugs and issues that are hard to get resolved. Typically when you submit an issue ticket it goes nowhere, had to learn a loop hole and submit a ticket a different way for it to work but most times they don't have solutions. It's usually a user that replies and suggests things that we've tried but customer service is very minimal.

Pros: The look and feel of the software on the back end. Software was great at first now is awful. DONT GET THIS SOFTWARE.

Cons: I have been with Wellness Living since 2018. In the beginning, it was great I have now terminated my contract due to a lot of issues and loss of income and clients. You cannot delete or archive anything. They do software updates that will create more work for you and your team without addressing current software issues. The review integration has never worked properly to connect to your marketing pages. The rewards points have never worked properly for redemption. The contract that you sign is on auto-renewal. When you try and cancel it they will make it extremely difficult to terminate. Your actual contract is not what you sign its the terms and use located on their website. When they increase your fees annually, you don't get a notification, and you will not be notified when your contract is up for renewal. They make it extremely difficult to terminate and will refuse to remove your business.

Pros: I love their incredible customer service & multiple software functions that allow me to run my yoga & fitness studio.

Cons: nothing. Even when there is a issue or not a function that we need, that are always on it. The correct issue, offer incredible support and build new functions around what businesses need.

Pros: Originally, it was more reliable than our previous software package. As time went on, it became increasingly less reliable.

Cons: The product had too many down times, and the customer services was incredibly difficult to access. Even now, I've transitioned to a new software package, and I cannot reach anyone to provide my 30 day notice not to renew my contract with WellnessLiving (by design I'm sure).

Pros: What I like most about the WellnessLiving app is the simplicity, speed and convenience when booking fitness classes.

Cons: I cannot say there is anything g I like least about the WellnessLiving app. It is easy to view schedules.

Pros: I like the scheduling features in the calendar view. Also, the ability to take waivers and intake forms.

Cons: Their payment processing service, Paragon payment solutions, is cumbersome. Their customer service isn’t the best and I’ve been having trouble with them since August of 2025.

Pros: Wellness Living is easy to navigate. Plus you can set up the account for whatever type of business you have.

Cons: In Wellness Living it can be difficult to contact someone directly about solving issues. You typically have to chat with AI.

Pros: I like the weekly training virtual sessions so I can use the software to its full potential. I like being able to have multiple schedule widgets, and I appreciate the patience from the staff.

Cons: There is not much to dislike; however, I do wish the User Apps had fewer glitches. That has been recurrent but not terrible.

Pros: Wellness Living is a great tool to utilize to market your classes/studio, as well as user friendly when booking a class. It also easy to make payments through the app and the layout is presented in an organized easy manner.

Cons: I have found the application can be glitchy at times, which I have found to be an annoyance. There have been times where I had to close out or redownload the app, which then fixes it.

Pros: I compared many software companies when I opened up my yoga studio and WellnessLiving by far had the best customer service.

Cons: I still have a hard time sometimes with freezing memberships and adjusting future billing cycles but whenever I call with my questions they are patient and walk me through the steps.

Pros: This crew is available and personable and are committed to providing the tools we need to organize our services and provide a great experience for our members.

Cons: Lately it seems the company has been expanding and support requests can experience temporary back ups. I am confident they will get up to speed in a reasonable timeframe.

Pros: Easy to navigate and user-friendly. Simple booking and membership management. Helpful reports that show membership revenue and total visits. Smooth onboarding and setup process. Everything is organized in one place. Reliable and works consistently.

Cons: Takes a little time to learn all of the features but that is a normal part of the learning process. Wellness Living’s customer service had multiple meetings with me to navigate everything and was super helpful.

Pros: It does get the job done and at the end of the day works. The data syncs quickly and my clients and sessions always get logged correctly.

Cons: The app sometimes freezes and loads slowly. Sometimes I need to force close the app and restart it to get it working.

Pros: The interface is smooth, easy to navigate, and saves so much time. If you’re looking for a reliable, all-in-one solution to streamline your business, WellnessLiving is definitely worth it.

Cons: While WellnessLiving offers useful features for scheduling and bookings, the platform can feel overwhelming and not very user-friendly at times. Certain functions take longer than expected to set up, and the learning curve is steep if you’re not tech-savvy.

Pros: The overall onboarding experience great. They really take the time to understand how we operate and took the extra effort to work with us on solutions.

Cons: Fixes and alterations to the system can sometimes take longer than ideal, but there's always a follow up.

Pros: Very comprehensive platform for managing fitness, wellness, and studio-based businesses. The feature set is strong especially for studios that have multiple offers like classes, packages and recurring memberships. It also helped us reduce no-shows and admin work with some of its automated features.

Cons: The interface is a bit cluttered and could be fine tuned. Customization wasn't always intuitive for our team.

Pros: Review for WellnessLiving WellnessLiving has been an absolute game-changer for my home-based Pilates business! This Canadian scheduling and accounting app is interactive, highly supportive, and expertly tailored to meet the unique needs of small fitness studios like mine. The platform makes managing appointments, payments, and client communication seamless and stress-free. My customers are thrilled with how easy it is to book sessions and stay connected. The intuitive design and robust features truly elevate the client experience. On top of that, I love supporting a Canadian business that genuinely understands and caters to wellness professionals. If you’re looking for a reliable, user-friendly solution that helps you focus on what you love—teaching and growing your business—WellnessLiving is the perfect choice!

Cons: Nothing to report! The staff are amazing and are always there to support your learning and use of the application!

Pros: I’ve been using the platform for my yoga studio for over two years now with success. My clients and staff enjoy using it, and any account errors are usually easily fixed on my end. Any time we need customer service we get a quick and efficient response.

Cons: Some features editing client accounts can feel a bit redundant. Sometimes I feel I’m not taking advantage of everything just because I don’t remember everything from onboarding, there’s just so much on the website to utilize.

Pros: WL has a good overall product and thru the years constantly listens to their clientele and makes improvements. Historically tech support has been superior.

Cons: I have recently had some issues with slow response from tech support, however, given my past experience, this is not normal for them. WL has contacted me and alleviated all of my concerns.

Pros: It is user friendly. They customer service responds very quickly. It is very open source. I can edit pretty much whatever I want.

Cons: There is a lot of manual work involved. there is not a select all button for anything. So that can get exhausting

Pros: The most I like about this product are the complete and powerful features. The customer support is also excellent. The cost of using the standard package is already meeting all the needs for my school. Booking and appointment features are very easy to use.

Cons: So far, I cannot think of anything I don't like. I have not experienced anything that is not meeting my expectations yet. As an experienced ERP implementer (over 20 years), I can say this responsibly.