Guesty Lite

Pros: That it syncs all my booking platforms quickly to ensure no double bookings

Cons: There is no live agent support. It is all done thru email

Pros: Guesty for Hosts powerful all in one tool makes things simple for managing guest messages, income reports, and more. I love it!

Cons: Price optimizer could be built out more to include orphan gaps and other specifics. But I am sure they are looking at it.

Pros: Guesty is a one stop resource to manage your Airbnb listings and save you time on using Mutiple resources. User friendly and easy to understand.

Cons: none that I can say at this time, I don't see any dislikes at this time.

Pros: Unified messages and booking orchestration w guests and cleaners

Cons: Mobile app is a little slow and janky, but it gets the job done

Pros: The layout of Guesty is visually appealing, but beyond that, I don’t have much positive to say.

Cons: > Sales team overpromises: They guarantee features that don’t exist and aren’t even on the roadmap. > Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities. > Support issues: When testing a property integration with Airbnb, they falsely claimed that Airbnb was down. Meanwhile, my other PMS, which manages 40 properties, worked perfectly fine with Airbnb. > Unethical billing practices: Despite their failure to deliver, I was forced to pay a $1,000 onboarding fee (for services that never took place) and was also charged $450 for three months without my authorization, while they kept stalling, claiming they were preparing the system.

Pros: What I liked most about Guesty For Hosts is its powerful automation tools that simplify managing multiple properties. The seamless integrations with major booking platforms save time and reduce errors. Additionally, the comprehensive reporting and analytics provide valuable insights for optimizing operations. The responsive customer support team also ensures any issues are promptly addressed, enhancing the overall management experience.

Cons: One aspect I liked least about Guesty For Hosts is its pricing, which can be expensive for smaller operations. Additionally, the platform's extensive features can be overwhelming, resulting in a steep learning curve for new users. Occasionally, customer support response times are slower during peak periods, which can be frustrating.

Pros: Guesty saves a lot of time and headache when it comes to managing multiple listings and messaging guests.

Cons: Every now and then I've noticed my automated messages stop sending and I need to delete and redo them in order for them to work again. We also have had issues with the door lock creating new codes, I'm not sure if this is a Guesty issue or my lock.

Pros: That it pulled my Airbnb listings into one place

Cons: It often doesn't load, it doesn't tie my listings into the right place sometimes, notifications to the cleaners don't go out more than they do go out, the support is atrocious takes week and sometimes months to get back to you (3 months is my record for a reply)

Pros: It's easy to use and consolidates all the booking channels into one place. Set up is easy.

Cons: Wish I could use different payment processors other than stripe or PayPal.

Pros: Guesty for Hosts does the minimum well, but there are other better products out there for less money.

Cons: Guesty for Hosts has poor customer support. They treat Guesty for Hosts very badly and seem to have little regard for Hosts users compared to Guesty for Pros. They focus all of their time and energy on the Pros. Why even have a Hosts level if they don't support the users or update the product. They do false advertising to draw you in only to discover that most of the integrations with other products are only for the Pros subscription and the Hosts level.

Pros: The application provides us with a one-stop management portal. Very easy to use and manage multiple services

Cons: Flexibility and absence of sophisticated pricing tools and AI

Pros: Extremely easy to navigate, integrate, automate, and manage several properties an several different booking channels.

Cons: Customer Support, although helpful, lags in response. Back and forth communication can some times take days.

Pros: I like the calendar feature and the feature to view property specifics. It is easy to use and user friendly. The process to set up agents in the system is extremely easy as well. I Love the fact that we are able to load the links to all property specifics from the actual Guesty system.

Cons: The payment process is a bit all over the place. You are able to add credit cards and sometimes it is hard to find out which button will actually process the payment in real time. Sometimes we have to enter the information and let the system manually take it.

Pros: A full suite of services with great support staff, not only the technology is top of the line but the ease of configuration as well. Also, Guesty is one of the very few companies offering a complete solution that includes guest communications

Cons: Nothing so far. As we move forward I am sure there will be things that will need to be addressed, specially as they continue integrating AI into the tool, but so far everything I have requested I have been satisfied

Pros: I am very happy with the integration modules allowing cross promotion between platforms, and the ability to manage smart locks via the site relieves a lot of stress and reduces manual input required.

Cons: The calendar functionality used on a mobile device, can be a little more user friendly. Often when editing current reservations or updating blocked out dates, it takes a few hops, skips, and jumps to get the task accomplished.

Pros: Easy to use compared to some software of same kind.

Cons: Use with other applications like expedia central

Pros: I love the calendar integration and automated messaging, it just makes the management seamless.

Cons: Price Optimizer hasn't been working for me, the prices are too high compared to other local rentals and thus my place hasn't been booking.

Pros: The ease of set up and easy to maneuver on the site and app

Cons: They are one of the most unreliable, inconsistent and unprofessional companies we have dealt with in this business. It takes days for customer service to answer you if you’re having a problem, and most of the time, it’s a big answer, and requires you to go back-and-forth, which adds more time. The sync feature for calendars and integrations is horrible. we have had consistent double bookings because of glitches on their end. This is a dealbreaker for us.

Pros: Nothing to be honest. Poor support and calendar combination

Cons: Very unreliable, double bookings off an on but in the last week we had 4 double bookings. This added so much work to us and trying to iron out the issues with upset guests. No response from support for days of reaching out. When we canceled our subscription , low a behold… constant contact. Cost us time, money and host ratings

Pros: it keeps my rental reservations on one calendar and syncs my 3 platforms.

Cons: It is not as user friendly as I need at times.

Pros: Multi-channel management and auto generated messaging to my team.

Cons: Still some limited connection with TripAdvisor and other listing sites.

Pros: The syncing of calendars and guest messaging.

Cons: Trouble with connecting my newest listings.