Synchroteam

Pros: J’ai une société de maintenance et de dépannage, et j’utilise l’application Synchroteam depuis 5 ans avec en moyenne 12 techniciens. L’environnement et l’application en général m’ont toujours convenu, même s’il n’y a eu aucune évolution majeure depuis tout ce temps, malgré une hausse régulière du prix de l’abonnement. Mais depuis environ 5 mois, c’est la catastrophe : bug sur bug, et le service technique est incapable d’apporter une réelle aide. Il faut sans cesse attendre de nouvelles mises à jour qui, au final, créent de nouveaux problèmes sans corriger les anciens. Honnêtement, j’ai l’impression que Synchroteam ne va pas bien, et je pense changer d’application très prochainement.

Cons: Les SAV sont débordés. bugs sur bugs de mise à jour en mise à jour. Depuis 5 mois rien ne va. La réactivité et le temps de prise en charge était déjà moyen, mais là s'est devenu impraticable.

Pros: $91

Cons: Non c'è stata nessuna piccolezza che non mi sia piaciuta, ci siamo trovati benissimo sin dall'inizio!

Pros: I've been utilising Synchroteam for a while now, and I must say that it has incredibly rearranged field group administration. The work pool spares me time since professionals can fairly take on venttures on their terms, and the drag-and-drop planning is truly helpful. The QuickBooks connect could be a reward, and the portable app functions faultlessly. I also appreciate the client entrance, which, in effect, requires an interface and no login. In general, it's a great instrument in case you need to sparee time annd keep organised, indeed, in spite of the fact that it could be a little pricy and took me a while to figure out how to set up forms.

Cons: To begin with, a few highlights, such as the admin board and workflow setup, appear a little cumbersome and confusing, and it's a small expensive for little groups. A way better QuickBooks network and less diffficult planning for repeating occupations would have been brillliant.

Pros: The cusomability of the product. We have been using for 3 years and done 3 referrals now.

Cons: The worst part of Synchroteam is you can't really manage from the field, so for our managers they have to be an Admin to really do anything meaningful as far as change people around and stuff. Also the job pool is SUPER glitchy and needs to be redone so that its easier to pull from and easier to delegate. It would be nice for example if a manager could assign a job to a tech from the job pool in the field.

Pros: Very effective and easy to implement than any application

Cons: Simple and yet effective very useful in our daily operation

Pros: Planificación y reportería, informes personalizados

Cons: Integración contable y no poder modificar el diseño del reporte (imagen)

Pros: The ease of usage and knowledge transfer to other team members

Cons: for a beginner, it poses challenges on usage without being trained

Pros: All modules are important, but the most amazing is the possibility of being an equipment maintenance provider.

Cons: It seems to me that all the modules that the software manages are useful for the maintenance company or administrator.

Pros: La simplicité et le confort d'utilisation

Cons: Il nous manque un système de ticketing intégré pour gérer les appels téléphoniques

Pros: The software is very useful to us in tracking the jobs of our service team and monitoring their activities.

Cons: I like the least about synchroteam is the time tracking

Pros: Easy to create a new user, without any costs

Cons: there is no dutch helpdesk. Not all our employees are good in the English language.

Pros: Facile à utiliser au quotidien, devenu un outil indispensable

Cons: un outil sans très complet mais devrait être proposé par option afin de stabiliser les prix

Pros: Tracking Job Orders Scheduling Reporting Easy to modify

Cons: Booking System Mobile Tracking facility Accounting Invoicing Live Dashboard

Pros: Easy to get a person to communicate with

Cons: Reports and Training could be improved on

Pros: Todo es una herramienta de trabajo muy importante a la hora de realizar nuestras labores

Cons: Los mantenimientos algunos de ellos han interrupido nuestras labores

Pros: SIMPLE À METTRE EN ŒUVRE ET PRATIQUE À UTILISER

Cons: PLUS DE LIBERTÉ POUR MODIFIER ET CRÉER DES MASQUES DE DEVIS OU DE FACTURE

Pros: It allows me to have a faster record of inspections and delivery of reports

Cons: manual customer records required because the export options not found correctly

Pros: la simplificación de mis actividades y la programacion del trabajo

Cons: lagunos detalles de como se puede aprnder a manejare de modo mas eficiente

Pros: An easy tool for nearly all kinds of Field service Jobs or similiar Jobs like electrical Installations. Nearly fully customizable Reports. You can create a very professional documentation of your work

Cons: A few functions are Missing for me: - read-only Text Type at Job Report Templates - Not enough report/ export functions for parts (e.g. a summary how many parts of a specific type are used totally in a specific time) - the designing of own report templates can be a bit difficult. - a more complex access management would be great, e.g. to set which job types or which parts categories are visible for a specific user

Pros: responsive, ease of use, ability to set own parameters

Cons: I would like to see "coloured" flags as denoting stages of works ie xxxxx for job created, xxxx for job raised , xxxx for job in progress .. . the ability to upload videos

Pros: Synchroteam is a very customizable software that allows us to have tailor made service reports specific to our business. It also helps us keep track of our field assets.

Cons: Would like to have a better solutions for recurring jobs that should not be scheduled on weekends.

Pros: template option is a big help, you can choose which template to use for a variety of jobs. Customer reports can be sent the same day.

Cons: Sometimes syncing the reports can take some time but this is usually down to poor signals.

Pros: aucun point positif, j'ai perdu énormément de temps

Cons: nous avons passé plus d'un an à essayer de mettre en place votre produit vendu complètement vide, et nous avons laissé abandonné nous avons payé pour un produit que nous n'avons jamais utilisé je pense que vous prenez vos clients pour des informaticiens