ArboStar

Pros: There are a ton of features, more so than any other CRM I've used. You're not forced into using all of them, so you can pick and choose the ones that best suit your business. The best part of that is that you can start by using it very simply and then gradually adopting the other features you'd like to use. It's a tool that gives you plenty of room to grow instead of immediately maxing it out and having to upgrade or switch tools. The customer support team is among the most responsive and dedicated that I've seen and they're a pleasure to work with. Far from being a static landscape, they're always working to improve it and add more features.

Cons: The only negatives I can think of are things that are difficult for anyone to solve in a way that makes everyone happy. While there is a phone app, screen real estate is limited which means that some things can't be shown. That's a result of just having a smaller screen, but it does mean that some things are easier to do in the web version.

Pros: Customer service and value. Our rep [sensitive content hidden] has been truly awesome and even right from first experience with [sensitive content hidden] sales rep

Cons: Haven’t found any yet. So I can’t share anything about it. We will continue using and can give better feedback

Pros: The all-in-one system really stands out. From quotes to scheduling and invoicing, it helps keep everything in one place, which saves a ton of time. The mobile functionality is helpful in the field, and the platform is built specifically for tree care businesses, which shows in the features. Their customer service has also been responsive and helpful whenever I’ve had questions.

Cons: Some features feel clunky or unintuitive, especially when you're on the go. The quoting system is powerful, but adding services or adjusting pricing takes more clicks than I would like and makes the layout for the customer very long. Calendar syncing and appointment rescheduling can feel a bit slow/ awkward to use on mobile and desktop, but that is in part to the learning curve. Would love a way to have after the customer conforms the estimate it opens a window to schedule the crew but would have to be more in-depth not sure how it would work. The dashboard has a lot of options, which can be overwhelming at first, and takes time to learn.

Pros: Customer Support, simplicity of the program, great program that supports all aspects of the tree care industry

Cons: Requires using a computer. I cant really find anything about this program that i dislike.

Pros: ArboStar, with its vast feature set, has provided us with an all-encompassing platform that caters to every client and operational need. From detailed tree mapping to invoicing, the platform stands out in managing myriad aspects with ease.

Cons: The mobile application could be enhanced with a few more features available on the desktop version.

Pros: ArboStar has remarkably streamlined our tree care business, ensuring that from client relationship management to executing operational tasks, everything flows seamlessly. The integrated IP phone system and dynamic scheduling features have notably improved our communication and job allocation.

Cons: The initial period of integrating ArboStar required a structured and somewhat intensive training period for our staff. Overall: ArboStar is not merely a tool; it’s a comprehensive ally, addressing every tiny to significant aspect of tree care businesses, ensuring both smooth internal and client-facing operations.

Pros: We are finally able to get critical metrics and follow up on client's in a way we were never able to before! This has boosted revenues and increased client loyalty. Seriously, bravo!

Cons: The thing I like the least about Arbostar is the PDF provided to customers. They frequently get confused by the optional line items and almost never follow the link so they do not know that the option is "unselected". Shading it out looks BAD. It was the worst news to a very anticipated update.

Pros: Integrating my business into this software was super easy. I gave them access to my quickbooks and they were able to link to Arbostar with no problem. All my clients profiles transferred and it was seamless

Cons: The only con I feel is the fact that as an admin I cannot see all the schedules on the app. The app is very helpful but I need to be logged in as my estimator in order to see his schedule.

Pros: New and improved features continuously implemented. Ease of use, many many great featues and reports in which our entire team uses daily and we each benefit from.

Cons: Not all features are usuable via the phone app. Can not yet invoice for partial amounts. Can not see partially paid invoices on reporting.

Pros: I like the ease of navigation on Arbostar and the way that it separates out sections by function

Cons: I do not like that you can input notes on the time track to indicate call outs/pto/etc.

Pros: Integrates CRM functionality fairly well for a Tree Service software. This is missing from most of other competitors.

Cons: Terrible inventory system (unusable). The proposal function is completely mismatched from a typical proposal setup.

Pros: This program is very user friendly. Has everything we need to run our business.

Cons: It would be great to be able to integrate with Sage

Pros: I find ArboStar to be very user-friendly. While it has its quirks, I think it's easily learned from any background. I appreciate some of the comprehensive aspects as well, such as recognizing duplicate entries and anticipating data entry.

Cons: ArboStar has some persistent glitches that I do have to fight with every day. While I report on these somewhat regularly, they don't seem to stop so I'm not sure the best avenues for addressing issues.

Pros: The reporting and data available in real time is the best aspect of this platform. I know in real time the revenue, the acceptance rate, where clients are at in their journey with us alongside real time profitability of each project. I cannot ever go back to the way we did things before.

Cons: The integration wasn't the easiest. The biggest issue was the sync with Quickbooks. Nobody really advised me not to delete past service items, etc. Now we are dealing with huge synccing issues for something I could have avoided when I was auditing my service list.

Pros: Professional, consistent, easy to use. I'm able to reduce time sunk into each job and it helps me stay organized.

Cons: Unfortunately everything has a cost. Maybe there could be some opportunities to customize more features in the app.

Pros: This platform is absolutely phenomenal at automating tasks. That alone has been a game changer, but that's 1% of what this app offers. There's not enough space on this form to detail even a fraction of its features. If you want a true "do it all" app, this is it.

Cons: I had to train the team on the ins and outs, but the platform is surprisingly intuitive for how much information is jam-packed in there.

Pros: Makes my life easy. I can get more estimates done per day, instead of trying to remember and calculate the cost of a 2-man, 3-day job, plus equipment and taxes.

Cons: The initial prices do need to be imputed ahead of time, which only makes sense, and after that you're good to go for however many estimates your company needs. So I don't know if spending a bit of time at the start to save hundreds of hours of time in the future is a con, but it's all I can think of.

Pros: Dozens of sorting fields for client information. Incredibly easy to enter info on clients and search that info and deal with any issues that may arise. Very versatile and works on my phone and tablet.

Cons: Many modules is a good thing, but it can also be a bit overwhelming at first. But I stick to what I need to know and branch out as I feel comfortable, and that process has been working for me so far.

Pros: I love that I can see an at-a -glance view of how my business is doing over the day, week, month, quarter, or year. I can get sales reports, create estimates, auto-send invoices… the list of features is virtually endless.

Cons: Not a negative thing, but with so many features, the learning curve can be a bit steep. It's easy to do the basic things, but if you want to master everything ArboStar has to offer, it's going to take some getting used to.

Pros: So many features packed into one platform. Dozens of modules for virtually every aspect of my company. Easy onboarding with great training and customer support from ArboStar. Intuitive design. Fantastic automation. What more can I say?

Cons: Will update if anything comes up, but so far I don't have a bad word to say about this app.

Pros: ArboStar has been very helpful at dealing with clients. It comes with an advanced ticketing system, automated SMS and email messages, and the ability to track issues by priority or convenience. Makes my job a lot easier.

Cons: Had a couple of quirks (our company got on early), but the ArboStar team sorted them out very quickly.

Pros: This platform helps us automate tasks like estimation and invoicing which would otherwise be very time-consuming. It also provides us with sales and marketing reports, which play a huge role in the future of our company.

Cons: My only complaint is that I found the mobile app for ArboStar a bit lacking in terms of features, but this is something that's been improved over the past few months.