Rating
4.3
332 reviews
Categories
26
Founded
2012
Employees
3100
ServiceTitan helps small construction and consumer service businesses manage scheduling, dispatch, and job costing. It’s especially strong for HVAC teams. While setup can be complex and pricing is a concern for some, most users say it helps teams stay organized and scale efficiently.
Ad spend / mo
$224K
416 paid keywords
Paid visits / mo
9,589
Organic keywords
75,389
Organic visits / mo
301,878
Authority
49
10,677 ref domains
Creatives run
100
as SERVICETITAN INC
Active now
100
last 14 days
Advertising since
May 2023
3+ yrs running
Last seen
today
still active
Running 24 ads on LinkedIn as ServiceTitan - a paid B2B channel, on top of any Google/Capterra spend. Includes video creative.
The shared messaging across Field Service Management Software advertisers - the validated angles to copy. See the niche →
(332 reviews)
Good experience with ServiceTitan as a product, great experience with our CSM, [sensitive content hidden]! Minimal issues so far with updates, pesky Pro product contracts at times.
Pros: My CSM [sensitive content hidden] for sure! He is super knowledgeable without being pushy, and if he doesn't know the answer to a question, he will find an answer! He is by far the best CSM that has had our account since we've been with ServiceTitan.
Cons: Lots of updates that can leave our small crew behind sometimes. Totally understand ST is trying to constantly improve, but sometimes it catches our guys in the field off guard.
Libby R. · Marketing Manager · Construction · May 18, 2026
Great! It is an important component to the success of our business. I wish that I had more time to explore and learn more about what it can do for our business.
Pros: Workflow Management - Our Customer Success Manager [sensitive content hidden] keeps us not only informed of what automation is coming through the pipeline but also supporting where we may have incomplete or incorrect set-ups. Having him keeps us operating more efficiently by utilizing the system the way it is supposed to!
Cons: Sometimes we have issues where we do not understand how transactions were recorded and why they don't export properly into our accounting package and now one in support can explain! Always Quickbooks to blame! Not saying that it isn't Quickbooks!!
| Category | Page | Rank | Placement |
|---|---|---|---|
| Electrical Contractor | 1 | 1 | AdShortlist |
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
ServiceTitan Software
The Most Advanced Solution — The most advanced software solution for the trades - ServiceTitan is the answer. ServiceTitan is...
https://www.servicetitan.com
HVAC Load Calculator - Manual J Calculation | ServiceTitan
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HVAC Estimate Template: Free PDF Download
Access free templates designed to jumpstart your contracting business. Powered by ServiceTitan - the #1 software for the trades.
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HVAC Maintenance Contract Template | Free Download
Access free templates designed to jumpstart your contracting business. Powered by ServiceTitan - the #1 software for the trades.
https://www.servicetitan.com
John S. · CFO · Construction · May 18, 2026
I truly appreciate the attention and quick responses we consistently receive from our Customer Success Manager, Jay Flores. He genuinely takes ownership of our company's success within ServiceTitan, and his deep knowledge paired with his positive attitude make him an outstanding asset to our team.
Pros: ServiceTitan has enabled our team to work more efficiently while also providing greater visibility and improved communication for our customers. As we move further along in the integration process, we're excited about the opportunities for growth that this platform will bring to our team.
Cons: There are a few processes and workflows that could potentially be refined to ensure the system is working as effectively as possible for our company.
Heather M. · HR · Construction · May 15, 2026
It has been somewhat of a mixed bag, but as our CSM, [sensitive content hidden] , helps us decode and debug these issues, I am confident that this platform is going to be an excellent ROI for us.
Pros: I love the data we are capturing from ServiceTitan. The pro products have additionally added a level of automation that we could not find in our past software.
Cons: The inventory module has been giving our company some heartburn. I wish that we would have fully understood during the implementation portion how everything was going to flow from A to Z.
Jonathan D. · Business Development · Construction · May 15, 2026
Reading some of the experiences other companies share online about their CSMs made me realize even more how fortunate we’ve been working with [sensitive content hidden] . He has been phenomenal to work with. He’s responsive, knowledgeable, patient, and always willing to help us work through questions or processes without making us feel like just another account. As a newer Office Manager still learning all the moving parts of ServiceTitan and the industry itself, having someone like [sensitive content hidden] who takes the time to explain things and point us in the right direction has made a huge difference. He’s been a great resource for our team and genuinely feels invested in helping us succeed. And no… we’re not sharing him.
Pros: What I like most about ServiceTitan is that it gives visibility into almost every part of the business. Once your processes are set up correctly, it really helps connect the office, technicians, dispatching, billing, and reporting all in one place. One of the biggest improvements for us was getting away from relying on multiple spreadsheets to track everything. Having information live in one system instead of several separate spreadsheets has made communication, tracking, and accountability much easier across departments.
Cons: At first, one of the hardest parts of ServiceTitan was understanding how much one setup or process can affect something else downstream. There are so many moving parts that it can feel overwhelming in the beginning, especially when you’re still learning how your company specifically operates within the system. But once you start understanding the connections and get things set up in a way that matches how your company actually works, it becomes extremely useful. A lot of the frustration early on was really just the learning curve and figuring out the best workflows for our team.
GINA D. · MANAGER · Consumer Services · May 15, 2026
It would be very difficult to successfully dispatch and track our employees without Service Titan. It is a key part of the day to day.
Pros: The overall layout of the program is easy to use. Booking and dispatching takes little effort and job record keeping is great.
Cons: Sometimes, updates get sent through and some features on the program start to glitch. When we open tickets for more information, the turn around isn't the greatest.
Kirk C. · Training Manager · Utilities · May 12, 2026
I was not informed I was signing a 2-year contract. No demo was provided. Onboarding failed due to Service Titan's own delays, causing my technician to leave my business. I requested cancellation before onboarding was even finished. I never went live and never used the service. They refused to accept my cancellation for breach of contract and threatened collections if full amount isn't paid. How can I pay for something I never used? I filed complaints with five regulatory agencies. And disputed the charges on my credit card, my credit card dispute was approved. I would not recommend working with this company to anyone.
Pros: None that I experienced. Onboarding was never completed. They were slow to answer questions and did not know how to help with using the software. And they never explained to me that this is not a good software for small businesses.
Cons: I was sold ServiceTitan as a solution for my small appliance repair startup. I was never disclosed that the platform is designed for large commercial operations with multiple technicians — not solo operators or startups. I was never given a trial or a demonstration. Just a document with no explanation of what it entailed. They were deceptive and with help the real truth. I never used the service at all and requested cancellation after dealing with there disorganized support staff and complicated software.
Erik J. · Owner · Consumer Services · May 6, 2026
My overall experience with ServiceTitan was useful and pleasant . It provided exactly what it described it would.
Pros: What I liked best about ServiceTitan was how easy it was to learn and use the product overall making it a great experience.
Cons: What i liked least about ServiceTitan was the issues my company faced trying to get the application to work on lower end devices .
Chris M. · Service Manager · Construction · May 5, 2026
It was rough in the beginning, the onboarding was stressful, time consuming, and exhausting. (Usually the hard things are the right thing to do, I hope this statement rings abundantly true in the foreseeable future). It felt like we had to do things many times before we got it right and then when it was onto finding the next thing. Finally, after our 3rd CSM, [sensitive content hidden] gave us the support that we needed and she's been a rockstar for our team. She's helping us refine our systems and ensure that we're doing ServiceTitan's best practices. It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more. I'm looking forward to seeing where the system will go in the coming years and am excited to be a part of it!
Pros: I appreciate that ServiceTitan is always working to improve and offer the best to its customers. Some of the features are Pro products but there is a lot built into the core system that you don't feel neglected without signing up for the pro features. I also appreciate the support team. They are always available, respectful, and helpful. I also really enjoy the collaboration ServiceTitan offers to our teams in projects and tasks. I really enjoy the scheduled reports that get emailed out to whomever you choose.
Cons: We were told that ServiceTitan was very customizable, that is and isn't true. It's customizable when you work with what's existing - the existing is very fixed whether you want the feature there or not (arrival windows, etc). There are lots of opportunities for work-arounds. But it is best to conform for it to operate properly. I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly. Lastly, it's hard to know what affects what in terms of reporting. For example, sold hours points to a technician's productivity, but if it isn't set up on the back end then it's not properly reporting.
Hunter L. · Office Manager · Construction · March 25, 2026
ServiceTitan has been a gamechanger for our call center operations. It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line. I highly recommend ServiceTitan to any company looking to enhance their service management capabilities.
Pros: As a call center manager, I’ve had the opportunity to work with ServiceTitan for 8 months now, and I can confidently say it has transformed our operations. User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively. Data Insights: ServiceTitan provides extensive reporting capabilities, allowing us to analyze call center metrics in real-time. This data helps in making informed decisions to enhance our service. (You can even generate your own reports) Customer Support: The support from our customer success manager has been fantastic. She's always available to assist with any issues and offer valuable training resources.
Cons: Learning Curve for New Users: While the platform is generally user-friendly, new team members may require some time to fully understand all features. The system is very extensive. But once you're acclimated, the possibilities are endless.
Lucianna O. · Office - Call Center Manager · Construction · March 23, 2026
Overall, I think it is a good product if you have the time and manpower to commit to it. We have decided to keep it as our CRM.
Pros: It has a lot of potential. Be prepared to spend a lot of time on it. We have been working on the pricebook and workflows, we are happy with it at this point. Still much to learn.
Cons: It is hard to reach a representative right away if you need immediate help. The knowledge base is hard to find what you are looking for. AI is more helpful if you have it.
Robin F. · Co-Owner VP · Building Materials · March 19, 2026
My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications. However, I must say that working with some of your team members, including [sensitive content hidden] was a pleasure.
Pros: I enjoy working with [sensitive content hidden] is always responsive and willing to assist. I appreciate the concept of what the software could achieve, but unfortunately, it’s not there yet.
Cons: $8f
Edward K. · Vice President of Operations · Construction · March 10, 2026
Overall expereince has been great. We came from an old school pen and paper company to doing almost everything digitally.
Pros: Helps streamline workflows. Allows us to have almost all aspects of our business in one place. I appreciate that we are not charged for office staff users.
Cons: Customer support can sometimes be frustrating when you are trying to get a quick fix for something but overall isnt terrible.
Adam K. · CFO · Construction · March 5, 2026
My overall experience has been good; they have some great people that work at Service Titan, I have been fortunate to work with several of them!
Pros: The customer service particularly that of [sensitive content hidden]- We have had several CSM, but [sensitive content hidden] is by far the best of the best. She is there when you need her and continues to support Lakeside thru their journey!
Cons: The response time on technical issues, I understand that we are not the only business needing assistance but there are times when errors or issues come up that must be corrected on the back side of things, and the delay in this sometimes outs us at a standstill.
Heather K. · Controller · Construction · March 5, 2026
Onboarding was rushed. Other than things seem to be going ok for our needs. Our contact person [sensitive content hidden] has been great.
Pros: [sensitive content hidden] has been great to work with. Regular customer service is difficult to get through when you need to speak to someone verses email.
Cons: It would be great when on boarding you have a representative join the company for that 1st 2 weeks. One week to see how the business is run before the on boarding of the actual program.
Tina H. · Office Mgr. · Real Estate · March 5, 2026
It was, and still is, a lot. I know there’s a lot more for me to take advantage of, but I’m already happy with just the layers I’ve peeled back.
Pros: My Customer Support experience with my CSM Kima has been fantastic. Service Titan is worth every dollar, its reporting has real value. My schedule is clean, the invoices and estimates keep the workflow smooth.
Cons: It’s a lot. To be able to get the best bang for your buck, you need to be willing to commit the time needed to take advantage of all it has to offer, and I struggle with that at times.
James C. · Owner · Construction · March 4, 2026
Overall, my experience with ServiceTitan has been excellent. The platform brings structure, visibility, and control to day-to-day operations in a way that truly supports growth. From dispatch to reporting, it creates clarity for the team and accountability at every level. The system is robust, the tools are powerful, and when implemented with intention, it becomes a strong operational backbone for a service company. While no platform is perfect, the overall experience has been positive and impactful for our business.
Pros: I’ve been extremely impressed with how ServiceTitan workflows integrate with their tag system. When used intentionally, the tags become more than just labels—they become drivers of clarity and accountability across the entire operation. We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive. The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and reduce things slipping through the cracks. For a company focused on structure and performance, the tagging and workflow capabilities have been a powerful combination.
Cons: I’m not a fan of the escalated growth plan that requires a minimum number of managed technicians for billing. From my perspective, growth should be driven by operational readiness and real demand—not by hitting a headcount threshold to justify software costs. Tying pricing to a minimum tech count can feel restrictive, especially for companies that are scaling intentionally or optimizing efficiency before adding people. I believe billing structures should support disciplined growth, not pressure it. Flexibility in pricing would better align with how service businesses actually expand—strategically and based on performance, not arbitrary minimums.
Dominic C. · GM · Construction · March 3, 2026
Overall we have had a positive experience with ST. We are approaching year 3 and are sticking here.
Pros: ServiceTitan let us consolidate software, and their ongoing support is fantastic the onboarding and continuing support has made this switch much different than others.
Cons: Price, and somewhat restrictive when it comes to reports. We would also like a more intuitive user experience in certain areas of the software.
Mike B. · Director of Purchasing and Technology · Construction · March 2, 2026
Pros: Love the customer service, my account manager [sensitive content hidden] was great everytime I needed anything. I always got a quick answer.
Cons: A bit complicated to set up. Sometimes it feels like you are not using all the features that you are paying for.
Oscar H. · CEO · Construction · March 2, 2026
I love Service Titan. It's helped us get so organized and the support is second to none. Especially [sensitive content hidden] my CSM
Pros: [sensitive content hidden] , my customer success manager. She is so on the ball, supportive, kind, solution based and a lovely kind human being.
Cons: Not sure some of the pro products were suitable for us. I found onboarding to be challenging and wish I would have known more about what to expect
Danielle D. · owner, manager · Facilities Services · March 2, 2026
I think Service Titan can be difficult at times to work with. I do understand there are stop gaps created in Service Titan to not allow actions that mess with the integrity of the data
Pros: [sensitive content hidden] has always been very responsive to questions and concerns that my arise. [sensitive content hidden] is very approachable, intelligent and quick to assess the situation. I wish I would have had a [sensitive content hidden] when I was at Acree Air Conditioning, LLC.
Cons: I find I have better results with questions in using Service Titan, by googling AI then I do the help topics within Service Titan.
Joe H. · Controller · Construction · March 2, 2026
Very Good in general. A powerful product when properly applied. Takes some commitment but the return is well worth it.
Pros: Our CSM [sensitive content hidden] has been outstanding. Her knowledge of the system is excellent and she has assisted me numerous times!
Cons: The focus seems heavily skewed towards Pro products. Would like a little more attention to core product. Automated CC fees would be great.
Mark S. · General Manager · Construction · March 2, 2026
Overall I would recommend this product to anyone who runs a HVAC company or service industry company and want to stay on top of your business and customers.
Pros: I use ServiceTitan for everything from taking the phone call to creating the job to dispatching my techs to accepting payments and batching over to QBO. Their reports also help to keep me updated on unsold estimates and sales for my techs. I feel my information is secure and have no worries of my customer's information being hacked.
Cons: I only say this because it was hard at first on getting hands on support through customer service, but after that I find customer support to be helpful when I do have questions or issues to arise.
Lisa J. · ADMIN · Consumer Services · February 26, 2026
So thankful my [sensitive content hidden] trusted me with the leap to transition. We know more about our business - good and bad - and we can now see all the ways we need to improve or HAVE inmproved!
Pros: We love being able to easily schedule a job, track cost and expenses while at the same time maintaining KPS's! Service Titan has been a game changer for us and business.
Cons: I wish I had a dedicated support member for support only not someone monitoring how I am using ST most and should use more.
Janeth M. · Accounting · Construction · February 26, 2026
It's very much a love-hate relationship. Like Pizza and ice cream when you're on a strict diet and lactose-intolerant.
Pros: ServiceTitan is a robust software platform because it unifies scheduling, dispatching, invoicing, payments, and reporting in one cloud-based system designed specifically for home service and trades businesses, which streamlines operations end-to-end and supports both office staff and field technicians efficiently
Cons: ServiceTitan’s support feels slow, unresponsive, and disorganized, with tickets dragging on for weeks, repeated escalations, and limited follow‑through, which is especially painful when complex glitches, billing problems, or onboarding issues are blocking day‑to‑day operations.
Anonymous User · Service Manager · Electrical/Electronic Manufacturing · February 11, 2026
| Waste Management | 1 | 3 | - |
| Electrical Estimating | 1 | 5 | AdShortlist |
| Franchise Management | 1 | 6 | Ad |
| Job Costing | 1 | 6 | AdShortlist |
| Security System Installer | 1 | 6 | - |
| Garage Door | 1 | 7 | Shortlist |
| Locksmith | 1 | 7 | - |
| Pest Control | 1 | 7 | Shortlist |
| Maid Service | 1 | 8 | - |
| Pool Service | 1 | 8 | Shortlist |
| Handyman | 1 | 9 | - |
| HVAC Estimating | 1 | 9 | Shortlist |
| Plumbing Estimating | 1 | 9 | Shortlist |
| Arborist | 1 | 10 | - |
| Landscape | 1 | 10 | Shortlist |
| Lawn Care | 1 | 10 | Shortlist |
| Carpet Cleaning | 1 | 11 | - |
| Scheduling | 1 | 14 | Ad |
| Plumbing | 1 | 19 | Shortlist |
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| Service Dispatch | 1 | 19 | Shortlist |
| HVAC | 1 | 25 | Shortlist |
| Construction Management | 2 | 9 | Shortlist |
| Field Service Management | 2 | 9 | Shortlist |
| Calendar | 2 | 34 | - |