MyRec.com

Pros: The people are all very nice and helpful. I feel like the programs we developed work good for what we need. The only problem is they can't be to complex because then we run into more problems.

Cons: Reporting does not give me what I need. We have multiple different "activities" being purchased at one time and when putting that information into Quickbooks I need to know how much money each activity brought in. I have to go manually into each transaction and look at the activity and then subtract the fee that was charged as well to get an accurate amount.

Pros: Coming into my new position, I felt like MyRec was incredibly easy to learn. Customer Service scheduled a call with me as a new user and walked me through the basics while ensuring I knew I could always call or email with any questions that came up.

Cons: I wish it was easier to change a facility reservation without cancelling the reservation and starting all over.

Pros: Like the overall calendar usage to see the rooms at a glance, building at a glance. I also feel its simple enough on the user end for our older adults to navigate.

Cons: I really wish we could "lock" the calendar to be just one facility and stay there. I dont like that it goes back out and you have to pull down from the menu again the building you want. Anything to help me keep My Rec catered to my particular building would be helpful and I wish it did that as the previous software did do that. Checking out is a little clunky if you have "free" programs - of which I have several as I run a senior center. I wish there was a bypass to make it easier to "check out" when there is no fee.

Pros: Myrec.com is extremely easy to set up registrations and the ability to export rosters for staff/coaches is a great feature.

Cons: Email blasts are not reaching parents and are always going to their spam folders. This has caused problems in the winter months as inclement weather requires us to cancel sports, and not all parents receive the news.

Pros: love that it is cloud based. easy to view rosters, schedules, programs. easy to use to customer. user friendly for staff finances are easy and connects directly with authorize on payments/refunds. Customer service has been great and when things come up they are usually fixed quickly.

Cons: There are some bugs in the system. People regularly complain about getting locked out of account and not remembering password. Forgot password seems to rarely work. Mass emails have been locked up before and send at later dates. Emails sometimes go to junk folder.

Pros: MyRec is designed and maintained by recreation professionals, for recreation professionals. Customer service is able to talk you through any/every issue and guide you to solutions in a very short period of time. MyRec understands that rec departments have unique needs because they have been there. Thank you for understanding what it takes to run successful programs, manage facilities, and engage communities.

Cons: Inactive vs. Active email addresses and not being able to pinpoint why/what we can do to prevent this from happening.

Pros: How very easy it is to use and how supportive everyone for MyRec is.

Cons: There really is not anything that I can say.

Pros: MyRec is the first registration website we have used. Before, we were the typical paper and cash registrations. MyRec has made our registrations so much more convenient for ourselves and our participants. Having everyone's information at our fingertips instead of filing through paperwork saves us so much time. It's great for promoting our programs, events, and other information we need to get out to our community. It's also been a great addition to our After Care program which has different rates for the amount of days registered. The advanced activity option is great.

Cons: We've have had quite the trouble with parents using MyRec on their cell phones. They have a difficult time completing the check out process and we end up getting a lot of phone calls. We suggest they use a computer, and once they do, everything works fine. If MyRec had a mobile app that allowed parents to register easily, view upcoming information, and see their programs at a glance, that would be the icing on top of the cake.

Pros: MyRec is continually improving and growing with changes in our industry. They strive to keep their software up to date and grow with ever changing technology.

Cons: Some of the reports are rather tedious to populate. I would like to see more streamlined process of creating programs & activities. The 3 different set up options make it cumbersome. I wish there was a wait list option for advanced activities.

Pros: I love how user friendly the software is. I feel like for both residents and staff, MyRec allows everyone simple and informative access to all aspects of the website.

Cons: From an administrative perspective, I do not like how when searching for past programs by selecting a date and reviewing the information, when you are finished, it takes you back to the current day. Too many times I found myself searching for multiple programs that occurred in the past, and having to manually put in the date one-by-one each time became quite the inconvenience.

Pros: Ease of use for us as well as our customer. Amazing customer service and they are always innovating their product.

Cons: Not much, we have been with them since 2020 and there are still a few reports I would like to see on the financial end, but overall they are great.

Pros: A company's employees are a reflection of their excellence and My Rec has excellent employees in their customer service department.

Cons: For me the actual software is a challenge. Many times the directions are not clear or complete enough for me. As a 65 year old, who did not grow up with this technology, many times i don't understand where I went wrong. Perhaps the directions are written for someone who is more proficient in this type of technology. Perhaps a section in the help feature geared toward the remedial user ... perhaps a primary level explanation! Also, a better calendar would be useful. Seems primitive compared to other software company's calendars.

Pros: The customer service! We really appreciate the fast and professional service that you provide.

Cons: If I have to put something down for this, I will say that I wish there was a sub total for the top section of the income summary report. This would make it easier to confirm that the total matches the disbursement summary report.

Pros: The customer service is responsive and plentiful.

Cons: I'm always frustrated when I use my back arrow to go backwards and it doesn't allow it. I haven't recorded/ written down which ones but several times a week I a talk to myself about not having a handle on the back arrow!

Pros: Easy to create and update program descriptions.

Cons: The way the days are shown in the activity column. Ex) MTuWThuF We think it would be a lot better if you stacked them vertically like below or Mon, Tues, Wed and then if it was 5-7 days a week just Mon-Fri or Tues-Sat Mon Tues Wed Thurs Fri

Pros: I like how I can learn to use different features easily. The help page is great! I have printed off a few things I wasn't sure how to set up.

Cons: So far just one thing, I can't figure out how to reduce the size of our logo on our pages and receipts. I wish we could use the MyRec.com Point of Sale on our iPad.

Pros: The ease of use, especially for registering people for programs. It is also very easy to generate reports for financial and participation records.

Cons: Users tend to have issues with UniPay. UniPay's compatibility with MyRec could be better. Also, the ability to have diversified pricing for rental facilities would be a nice addition.

Pros: Support is easily available. Everyone we've delt with is friendly and helpful.

Cons: 1) MyRec is designed for Park And Rec depts., which is fine, but it would be great if it was more user friendly for non-traditional clients like us. 2) MyRec can be a little clunky. This includes the language that they use. For example, when referring to a product, “pick-up instructions” would be a much better term than “acquisition instructions”.

Pros: I like the ability to create a variety of different program types and the ability to set specific details for each activity.

Cons: I find the finance tab difficult to navigate and to understand past payments. If a refund is issued, it is posted to the original invoice instead of a separate line item.

Pros: Account management - easy to help customers reset passwords and help with payment history We like the digital sign in/out

Cons: Email blasts Registration steps- overly complicated with disclaimers Custom forms Overall look of our site Unable to save payments or enroll customers in automated payments

Pros: Descriptive/catalogue feature. Tech Support is absolutely amazingly helpful.

Cons: Searching for old activities. Inability to enroll from member account screen.

Pros: MyRec is very easy to use on the management side. Customer support is always available to answer calls and help to the best of their abilities.

Cons: I would like to see an app at some point for MYREC, as most people use their cell phones these days.