Rating
4.3
308 reviews
Starting price
$245
Flat Rate
Categories
22
Founded
2014
Employees
53
Funding
10M
Debt Financing
Service Fusion helps small businesses in construction and consumer services manage scheduling, dispatch, and invoicing. The scheduling interface and mobile access save time across daily tasks. That said, calendar visibility and offline mobile access can be limiting. A 2024 update added Servicecall.ai integration for smarter field communication.
Ad spend / mo
$10K
20 paid keywords
Paid visits / mo
818
Organic keywords
8,264
Organic visits / mo
30,414
Authority
40
2,169 ref domains
Creatives run
100
as FSM Technologies, LLC
Active now
100
last 14 days
Advertising since
Apr 2024
2+ yrs running
Last seen
today
still active
Running 21 ads on LinkedIn as Service Fusion - a paid B2B channel, on top of any Google/Capterra spend.
The shared messaging across Field Service Management Software advertisers - the validated angles to copy. See the niche →
(308 reviews)
Lots of good features but design is full of frustrating quirks that make it difficult to use, especially for new users that are not aware of these quirks. One example would be when editing a customer's name. You have to click the save button twice for the change to be recorded. I would like to see functionality more consistent. On one report you click a radial button to export to excel, on others there is a button, on others there is an icon. Get the design team together and come up formats that work on all pages/reports.
Pros: Mapping jobs to make service calls more efficient is very useful. Service team is initially very responsive to issues.
Cons: I had to delete years worth of data because it was slowing down the system. Still slow but better. I expected a more efficient system that could handle our service and data and still perform as intended.
Andy B. · Operations Manager · Facilities Services · April 22, 2026
Latest updates to the app and backend have resulted in a smoother operating experince, this app is definetly on the right track. The current experince does exactly what it is desgned to do, a couple of mino0r tweaks could make this suite level up!
Pros: Ease of depolyment; specifically the training modules, impeccable customer support, flexible schedule layout, ease of employee management, customizable features, truly a one stop application. it is Quickbooks certified; we know our data security is top notch. With an expanding team we are experiencing good value for the money we are spending.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Field Service Management | 1 | 4 | AdShortlist |
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
For Scheduling & Dispatching
Pricing That Works For You — Our Software Allows Businesses To Operate From Anywhere At Affordable Prices. Run Your...
https://lp.servicefusion.com › dispatch_mgmt › software
Service Fusion
One Tool. Total Control — Scale Your Business Without Surprise Subscription Fees Slowing You Down. From Dispatch to...
https://www.servicefusion.com
Best contractor remodeling software - Tools Backed by Real Pros
Real Adoption Means Fewer Follow-ups and Smoother Days for You. Book a Demo Today!
https://www.servicefusion.com
Service Dispatch Platform
One Tool. Total Control — Add Unlimited Technicians and Staff Without Paying More for Software. Book a Demo Today! From Dispatch to Payment, Everything Works Together - So Nothing Gets Missed.
https://lp.servicefusion.com › dispatch-system › fsm
#1 Field Service Management - No Per-User Fees
Create Estimates and Jobs in Seconds, Assign Schedules and Dispatch, in One Easy Platform. Increase Productivity by up to 40% and Increase...
https://www.servicefusion.com
Cons: App features could be expanded, management will benefit from more options allowing extended abilites for scheduling, invoicing, reporting, estimating, printing to pdf etc remotely. Realtively simple commands as the framework is solid.
John M. · Operations Manager - Service and Special Projects Division · Facilities Services · April 18, 2026
You are trying to be more responsive to issues, current & improving responsiveness.Tech support is improving in responsiveness
Pros: Cost for what product offers vs competitors products Improvements to mobile app and features added to enhance app
Cons: Not spending enough effort on the core portions of product, appear to try to add more value added items which don't improve base product
Phil W. · Admin · Consumer Services · April 16, 2026
Its a bit of a roller coaster. I really like the product but some of the software glitches and they don't ever seem to be in a hurry to fix it. I wish they took their problems more seriously.
Pros: I like a lot of the customization, they have a lot in their system for the price you pay. The dispatch grid is nice to see everything and being able to customize what things it shows is great.
Cons: When we have a problem with any of the features we call tech support. They have taken up to a year and a half to fix an issue on their end. It seems that every time I call with an issue we are the only ones and they have never heard of the issue with their own program.
Brandy S. · Office Manager · Consumer Services · April 16, 2026
Overall, we have been happy with Service Fusion, I've looked at many competitors when we have gotten frustrated and found the services and features for my business needs cannot be met with any other software. Would I like it to be better? Sure, there's plenty to improve upon, however I know one software system will never meet all your expectations.
Pros: Scheduling software, the ability to see where every job is located, the job numbers representing age, the ease of making a new job for a repeat customer, the new and improved global search, and at last being able to text pictures.
Cons: Inventory control, I come from an outdoor power equipment repair business, and we have over 10.000 parts and many of those parts have 3 locations each. We have had to make our own system within service fusion to make it work for us. What I would really like in an ideal world is to be able to see every movement of parts moving from one warehouse to another, along parts sales in a day, week, month at the micro level, where looking at an individual part I could dive down and see my sales history and know when I could increase product on hand or be able to see trends on the parts popularity. I wish Service Fusion had an easy-to-use point of sale system and an easier return merchandise system. If the point of sale has aged over 2 weeks it is very difficult to refund someone's money.
Andrew C. · Owner · Machinery · April 15, 2026
Still a little rough around the edges but an incredible value for our company. Service Fusion has helped our company become more efficient.
Pros: It's a much better value than Autotask. Not only does it cost much less monthly, it's a better product. With Autotask we had to create a system of Google Drive folders to hold deliverables, a feature which is built in to SF. We also had to pay a 3rd party monthly to parse email messages to create tickets in Autotask. We love the ability to add fields to our jobs as our needs change.
Cons: There are some issues with Quickbooks integration assigning jobs to the wrong child company even though we've made the child inactive in Quickbooks.
Rick B. · Founder · Telecommunications · April 15, 2026
Overall a great experience. It would be incredibly helpful for a more detailed API access to automate things more from our end.
Pros: It is a very robust platform that helps us to organize our jobs and techs. We also do all of our invoices via SF.
Cons: there is no way to bulk change site visit status. If I assign 5-10 techs to a job I need to individually change the job status for each tech which is time consuming.
Michael P. · Project Manager · Electrical/Electronic Manufacturing · April 15, 2026
For the most part it does what I need very well. There are issue and limitations but for the most part I am happy
Pros: Customer reoccurring Billing and remote access. Auto emailing invoices to the customer on their due date.
Cons: Slow speeds, lack of note control in the schedule. Inventory abilities. App does not always update when on the way or complete
Mike M. · Owner · Entertainment · April 15, 2026
It has been an ok experience. It is just very slow to update the software or add meaningful features. Without Offline mode, it can be useless somedays.
Pros: Tracking all our notes and equipment in one place accessible to all staff. Ability to use a phone app to enter customer and job data.
Cons: The App does not work if there is no signal. We have a lot of areas that do not have a good signal. Also the lack of any type of document/form creation, ie: Safety Forms, Maintenance forms, OSHA - similar to Site Docs.
Gregg S. · Director of Operations · Electrical/Electronic Manufacturing · April 15, 2026
Using it for years after switching a few companies and failing with all, their support is the best part here
Pros: Service Fusion understands the importance of workflow, working as expected, and taking responsibility when things are not perfectly smooth
Cons: Slow sometimes, and some minor upgrades can help, some suggestions they said to improve but still waiting
David S. · Refrigeration · Construction · April 15, 2026
Our overall experience is positive. We are using most every feature and look forward to long awaited upgrades.
Pros: Integration of dispatch and the call center. The call source phone #s. Text and email reminders, custom forms.
Cons: Slow global search. The dashboard is not cusomizable with technician info. The dashboard does not let you see the backend info with a click. The new mobile app cuts off the the descriptions of the service when using a small screen (phone). No off line feature for mobile app. Custom forms need to be more customizable.
Gary K. · Owner · Consumer Services · April 15, 2026
Onboarding was great, and fairly easy data import, the cost is budget friendly especially with unlimited users. online support and training academy easily accessible.
Pros: Customer support is quick and helpful. The amount of users (unlimited) for the cost, is the best value for money in comparison with similar software. It has enough to manage a real time schedule, allows for easy employee management, even has a drive for data management as a standard feature .
Cons: the customizable document feature is lacking. you are not able to build your own documents within the software how we would like.
Ashley S. · service coordinator · Facilities Services · April 15, 2026
Customer support is very responsive, albeit often doesn't know the answer to my issues. We have found some work arounds and still do many things manually because we often don't have time to be messing with software that is supposed to make our lives easier when we are running a business. Scheduling/Dispatch is easy enough.
Pros: Service Fusion is better than having nothing, and better than our previous service management program. The most recent search update and notifications are a huge improvement! Hoping Service Fusion keeps its promise to keep updating their system. Scheduling is easy!
Cons: Service Fusion's reporting is useless, as it's impossible to run a valid report on all active service/maintenance plans. You can't run job reports, for example, to be able to determine how long it takes us to complete a job. The Sales Tax is an absolute nightmare. The ITEMS should be either taxable or non taxable, but the way it is now, if you add a new product or service to your company, you must go through all of your taxing jurisdictions, in our case over 102 and add the new product/service to each taxing jurisdiction itself. Syncing to QB commonly causes issues on our financials, as the sales tax is always .01 over or under. There should be a section for "office notes" that the guys in the field do not see for billing/scheduling/back office info.
Pam W. · Owner and Office Manager · Electrical/Electronic Manufacturing · April 15, 2026
The software is super user friendly. It is quiet expensive and it would be nice if smaller company could have a cheaper option.
Pros: The all around features. It's a one stop for everything. I have my phones scheduling invoices all in one place.
Cons: Our recommendation don't really get implemented. I have suggested changes on the idea portal multiple times.
Henry W. · Owner · Consumer Services · April 15, 2026
We have been a customer for almost 10 years for a reason. The support is quick and always willing to help
Pros: Ease of use and intuitive layout. Everything you need for a CRM is easily accessible via the app or the online dashboard. Super easy to learn and definitely the best value for your money. We tested over 12 other software options for our Commercial HVAC company and always came back to Service Fusion as the best option for data management, security, and the easy scheduling.
Cons: The app was a little sluggish at time and did not have an offline mode but there is now a new app, as of the other day. Looking forward to all of those improvements. My only complaint is not at the fault of Service Fusion. Its Quickbooks. It would be nice if they offered other accounting software options.
Paul G. · Director of Operations · Environmental Services · April 15, 2026
The speed on the desktop has gotten faster, which is great. Overall, a good system to use on the desktop and in the field.
Pros: Customer support is great, friendly, and are extremely helpful. The app is user friendly for employees.
Cons: The jobs that are in unscheduled, the dropdown, should be able to make larger so we can see more jobs that need to be scheduled.
Julie M. · Business Development · Construction · April 15, 2026
Not up to par. Poor customer support, bad UX/UI, poor customization. Too much double entry of data because no native CRM integration. Why can’t I mass update estimates and instead have to send your developers a csv file and then wait 5-7 days or more?
Pros: Not much, unfortunately. I guess it’d be the estimate conversion process but even that isn’t always clean. Why only 5 options?
Cons: A lot. Lack of reporting, lack of customizable dashboards, no native CRM integration, overall UI, feels like Windows 98.
Ilan K. · President · Construction · April 15, 2026
Overall, I’ve had a great experience with Service Fusion. The setup process was easy, the support team has been responsive and helpful, and the software has provided many features that benefit my business. While I would like to see improvements to the time tracking tools, I would still highly recommend Service Fusion to other service-based businesses.
Pros: What I liked most about Service Fusion was how easy the implementation process was. Getting started was simple, and their support team has been excellent whenever I’ve needed help. The software offers many useful features that help keep my business organized and running smoothly, from scheduling to customer management. Overall, it has been a valuable tool for my business.
Cons: The main area where I think Service Fusion could improve is time tracking. The current system feels very basic and lacks some of the more advanced features that businesses may need for tracking employee time and productivity.
Johnathan B. · Business Manager · Utilities · April 15, 2026
Great for my business. Makes the day go faster and more organized. My Technicians like the ease of use and like the catalogs for ease of use.
Pros: Ease of use, perfect for streamlining invoicing and processes, service fusion training modules are great to use, easy to use payroll time clocks.
Cons: I would like to see an inventory section added where we can conduct physical inventories. system's speed is lagging sometimes.
Brian J. · Operations Manager · Construction · April 15, 2026
IT HAS BEEN GREAT, ALWAY NICE AND MAKE SURE YOU UNDERSTAND AND IF YOU NEED MORE HELP THEY ARE RIGHT THERE.
Pros: THEY HAVE ALWAYS HELPED ME WHEN WE HAVE A PROBLEM. THEY HAVE SPENT TIME MAKING SURE THAT I WAS GOOD WITH EVERYTHING.
Cons: SOMETIMES THE UPDATES CAN TAKE TIME TO ADJUST. IT TURNS SOME THINGS AROUND MAKING IT HARD TO GET USE TO IT.
TASHA M. · Administrative · Mechanical or Industrial Engineering · April 7, 2026
Very satisfied, very easy to navigate, the menu is clear and precise, reports function works very well I like it you can search on by tech so you can isolate each techs month separate rather then all together
Pros: Easy to navigate around, very user friendly. Very easy to create jobs. Very easy to create an estimate as well as converting an estimate into a job
Cons: Some of the functions should be able to work better, especially when editing. You should be able to remove a product when you are receiving your inventory and not have to go back out go into details and remove the product then have to go back and receive the products.
Ed G. · Sales Management · Construction · March 6, 2026
Very disappointing. Software such as this is the lifeblood of a modern service company. The lack of support, lack of innovation, and poor performing software make Service Fusion a very bad option if you are looking to succeed in the service industry.
Pros: The price is fantastic. But you get what you pay for. Fairly simple to use, but not too many features to use anyway.
Cons: Customer service is virtually nonexistent. They "throttle" our speed back to the point that every action within the system takes 30+ seconds. "Task" items mysteriously delete themselves from the schedule. But the real issue is our data. We have been attempting to get a back-up of our data for security purposes since October 2025. It is now March 2026 and we still have not received a complete copy of our back-up data.
Michael C. · Manager · Construction · March 2, 2026
4 out of 5 i really like it, its easy to use we will keep using it, just little things to improve on
Pros: i like the schedule, its friendly usage and the billing is good, payments and invoice is good , communication ifs good
Cons: not able to txt blast everyone at once, also free map routes for jobs, then also a automatic email for payments coming up
alfred g. · sales manager · Accounting · February 13, 2026
Great! It’s eased our scheduling/timesheets/ invoicing immensely. Definitely recommend to others in the field
Pros: Easy scheduling. User friendly. Navigating is easy. I like the formats and how it looks. Setting up prompts.
Cons: Multiple visits.. doesnt allow to skip over the weekend. Having to make multiple site visits. Timesheets could use some work
Leah Z. · General Manager · Electrical/Electronic Manufacturing · January 19, 2026
Overall I like service fusion and would recommend it to other businesses. If service didn't go down a few times last year I would've given a 5 star review.
Pros: Service fusion is a very user friendly system. Easy to learn and navigate without any training. Perfect for what we need to do in my business.
Cons: Occasional issues with the system being down throughout 2025. I wish there were more priority color options for statuses. Right now there's only High and Low priority. It would be nice if I could make custom priorities with custom names and colors to distribute tasks amongst my team.
Michael P. · Customer Service Manager · Utilities · January 15, 2026
| Electrical Contractor | 1 | 7 | AdShortlist |
| Security System Installer | 1 | 7 | - |
| Garage Door | 1 | 8 | Shortlist |
| Janitorial | 1 | 8 | Shortlist |
| Aviation Maintenance | 1 | 9 | - |
| Locksmith | 1 | 9 | - |
| Handyman | 1 | 10 | - |
| HVAC Estimating | 1 | 10 | Shortlist |
| Maid Service | 1 | 10 | - |
| Plumbing Estimating | 1 | 10 | Shortlist |
| Arborist | 1 | 11 | - |
| Carpet Cleaning | 1 | 12 | - |
| Landscape | 1 | 12 | Shortlist |
| Lawn Care | 1 | 12 | - |
| Electrical Estimating | 1 | 17 | Shortlist |
| Plumbing | 1 | 21 | Shortlist |
| Roofing | 1 | 21 | Shortlist |
| Service Dispatch | 1 | 21 | - |
| Equipment Maintenance | 2 | 4 | - |
| Calendar | 2 | 36 | - |
| Scheduling | 3 | 15 | - |