Commusoft

Pros: The customization aspect of Commusoft is wonderful! it has so many capabilities that you choose to use or not, but implementing down the road as you learn and grow with the software is fantastic. We have been using this software since 2023 and don't have any regrets.

Cons: The only thing I can think of is the date is funky because these Brits format date/month/year & they spell labor incorrectly. (labour) LOL all jokes aside they are wonderful all around. Thanks Jason!!

Pros: Fantastic end to end workflow system giving you assurance all elements of a job are tracked from start to finish.

Cons: There are no real cons - we would love to be able to speak to people on the phone however that is the next package up from ours. Online support is excellent.

Pros: We are a small company and Commusoft has allowed us the freedom add jobs and invoice on the go.

Cons: Having to pay for telephone support, that said the email support is good

Pros: Easy to us and has a lot of new features.

Cons: Nothing at the moment. If there is a problem it is resolved easily.

Pros: How practical it is to use, it makes things a lot easier.

Cons: So far there hasn't been anything I dislike about it.

Pros: Search functionality and reporting page.

Cons: Some of the lists have search functions but some require scrolling through which can be problematic with long lists of data (estimate customer contact as an example).

Pros: It has so much potential but the company doesn't care about its clients success only getting their payments in and sticking to contracts without any consideration or reflection.

Cons: They have a "computer says no" attitude to customer service. They have no interest in improving or taking on suggestions. An unaffiliated third-party facebook group is their customer service operatives' suggestion for putting ideas, complaints and suggestions forward as they have no internal mechanism for this - they absolutely don't care what their customers think of them! The 14-day cooling-off period isn't nearly long enough to see if it works for your company. Aggressive and pitiless. Avoid them!

Pros: Easy to use, able to enter alot of information including attaching PDF files and JPEG files to records. Email straight from the system and logs all info emailed. Able to send text messages to engineers and customers. Can see old records of previous works.

Cons: Certain features don't show on job sheets, ie location of certain appliances, unable to add certificates if the invoice has already been raised. Unable to phone anyone at commusoft support as it's all done via email unless they call you, but they do usually respond same day. Not really massive issues.

Pros: we have been using for a long time, is simple to use.

Cons: i wish there was a way of deleting attachment in bulk instead of one at a time

Pros: Commusoft is an easy to use, CRM software to help manage day to day diaries for our engineers and estate agents. They are constantly upgrading their software to improve features and their support team is very helpful when you are stuck.

Cons: it can be a bit overwhelming when boarding however the team provides training which makes it a lot easier to use

Pros: very easy to use and simple to set up to get started with ease

Cons: that you cannot mass delete old data from system in bulk or for a time period caused storage issues

Pros: It is a fast system that our office staff and engineers find easy to use

Cons: The occasional change of lay out can sometimes cause confusion

Pros: Easy to schedule engineers daily work and move jobs when needs change

Cons: Can be very complicated to initially set up. Also adjusting invoices and managing invoicing is not easy.

Pros: commusoft is a vital part of the company

Cons: allow more than one mobile number on the main account

Pros: Easy to track users and invoice. The overall layout is very easy to use

Cons: The maps function is a bit laggy when seeing where the engineers are.

Pros: Nothing. The system is very hard to work.

Cons: The fact the app is totally different from the desktop and you can't do on site quotes.

Pros: User friendly software once all up and running, having everything in one place is a huge help for keeping organised and being able to access job history within a few clicks.

Cons: My only gripe is that we don't have telephone support on our package and I think this should be available for all clients but we only have email support unless there was a more complicated issue they would arrange to call us.

Pros: Ticks all the boxes needed to run our plumbing, gas, electrical, minor building works company. We use it for diary management, invoicing, contacting customers and much more. It helps run our company efficiently.

Cons: The support is done over email, there isn't a specific number we can call to talk to somebody over the phone. However, they usually respond quickly.

Pros: It is such an easy to use system, we can monitor ongoing works, check engineers notes, store images and invoice from one place.

Cons: It would be nice to be able to transfer tenant addresses when a landlord moves home.

Pros: It keeps track of all jobs and customers - The reporting is excellent

Cons: Can be hard to to put some things on - but it takes practice

Pros: The ease of scheduling jobs for our engineers. The system allows our engineers to have the Commusoft app on their phones to see their diaries and fill out job updates for the team in the office to have all in one place. We can then send out job reports and invoices from the Commusoft system straight to clients.

Cons: Storage issues arise from time to time which require us to individually go into old jobs and delete pictures/videos.

Pros: This is a easy system to use i have used different software over the years and this has to be the most easiest

Cons: the only downside is that you have to buy extra data when you have run out