RealGreen

Pros: I’m giving myself false hope that I will get a phone call today.. and the original owner probably would’ve fixed this by now

Cons: Lack of communication - I would appreciate someone calling me. [sensitive content hidden] , really like I don’t understand.

Pros: It is simple to use and I feel like many people can get the hang of it. Everything is always right in front of you.

Cons: There are some features that I would like to have. After the conference I have learned about the texting features which I am excited for.

Pros: What I like most about RealGreen is that it is easy to use and everything is laid out in front of you

Cons: What I like the least about Real Green is not being able to schedule one job over multiple days. We do some projects that take several days and need to be able to clock in and out of tickets without completing them.

Pros: While my experience with RealGreen by Workwave was marred by factors related to the sales tactics, threatening demand letters, the software itself presented itself with several potential advantages that may have benefited me and other users. In my case, I never had the opportunity to truly review and weigh the software's capabilities as I was pushed into a decision, I never meant to make without a trial period. It is important for prospective users to weigh these pros (or cons) against their specific needs and to consider the overall reputation of the company, and the sales tactics they employ, when making a decision.

Cons: From the onset, I clearly communicated my desire for a trial period entering into any long-term commitment. Despite this, I was urged to sign a one-year agreement, which was contrary to my initial request. Following this, I received a legal demand letter from the company's legal representation, requiring immediate payment or threatening further action. To avoid any complications, I ultimately paid the amount requested ($8000) recognizing my oversight in this matter.

Pros: I have used Realgreen SA4 since 2008 and was extremely happy with it. The software was easy to use and look at which is important for a greens industry pro who is not computer literate.

Cons: In 2024 I was forced into the upgraded SA5 which is not intuitive, and they have dropped some features which I NEED, the ability to use letterhead in emails and the ability to send an attachment with an emailed letter, both of which are common sense.

Pros: The invoicing and billing process is very smooth, The best part of this application is you can find the leads and start selling and do the billing her only

Cons: Nothing find any difficulties in this CRM Everything working find and all the part is good not find any issues with this application

Pros: I like the most about the RealGreen is we can easily manage all the customer data and user profiles.

Cons: As of now I didn't find any problem while using RealGreen.

Pros: I like the fact that real green is versatile and can be used for almost every task for our company

Cons: Sometimes real green has its flaws. Ie prepay letters not matching prepay amount, charging for each measuring license while also not offering a monthly license option. If a company has one measuring license, you should let them purchase a second one at a monthly rate.

Pros: Real green is easy to navigate and i like the features of having all the reports to check on the status of our company.

Cons: The bugs that happen that cause outages and downed business time.

Pros: Routing and tracking of applications is pretty wicked and seems simple, being able to select jobs and get quick pricing is kinda cool too. Problem is we didn't get to use any of due to all the other issues.

Cons: Very expensive CRM that cant do what a CRM should do: Cant send an estimate - very simply put you cannot send an email or text with an estimate. (This is mind blowing but it gets worse.) Can't send an invoice - Honestly I wish this wasn't true. There is nowhere you can click and send a customer an invoice. You have to call and take a payment over the phone, or use the CAW (customer portal, that's the next issue) CAW Portal - Customers cant login without customer numbers or other issues, you have to send them a link manually for them to get setup. If they want to pay online this is the only option (that doesn't work) and the balance isn't correct, the discounts are not applied correctly, or better yet they have a list of services they are signed up for cant pay for all of them at once only maybe 1 or 2 on the list they could pay. Basically you have to call them to manually take payment.

Pros: It helps run a business easily with tools for scheduling, payments, and marketing. It saves time with the app and GPS. Everything is organized in one place.

Cons: Starting the system can be slow and tricky for new users.

Pros: RealGreen is cheap to subscribe and deploy

Cons: I have nothing to complain about and very well.

Pros: User interface is easy to use and navigate.

Cons: The efficiency of certain aspects, like customer communications is behind. It always seems to have issues integrating with products it is supposed to integrate with.

Pros: Flexible platform for our franchise system. Good customer service teams and friendly employees.

Cons: Data services are expensive and slow. Need more developers. Leadership needs to align on priorities. Lots of ala carte pricing adds up.

Pros: That I found something new from each class.

Cons: That there was so much packed into a short amount of time, I wish I had longer in some of the classes.

Pros: Ease of use and the support and partner integrations

Cons: Some issues that should be easy to fix seem to take forever to resolve

Pros: Product works very good and is better than any other options out tbere

Cons: It is very pricey and seems to sneakily increase often

Pros: There are a lot of integrations available

Cons: There seems to be a lot of fine tuning still that needs to happen- giving the customers more custom options in settings

Pros: Once you learn the system very user friendly

Cons: The pricing and on boarding very hard to get a hold of account rep to get things done

Pros: Ease, user accessibility, keeping all of our clients in one place, sales in one place and great reports

Cons: Mobile live was slow for a while but they are getting it together and much better now

Pros: Mostly user friendly. Lots of capabilities just need to understand where and what.

Cons: Being new to the system, I am not seeing a problem yet. I am on the production side of the business so might have feedback once more involved.

Pros: The easiness to use, the help desk and training

Cons: Not really anything. I am still new and don't have anything negative to say.

Pros: I have used for 20 years. I like the overall functionality and so many customizable options.

Cons: Sometimes the multiple ways and too many options make it challenging.