Rating
4.1
139 reviews
Starting price
$499
Per Feature
Categories
9
Founded
2009
Employees
50
Gain TRUE business growth with the #1 total solution software for the Lawn and Landscape industry. Manage clients, jobs, billing, and so much more. Automations that perform your time-consuming office tasks, so you can focus on growing faster. Sell more work, optimize your schedules, get paid quickly, and build your dream business with Service Autopilot.
Ad spend / mo
$5K
12 paid keywords
Paid visits / mo
288
Organic keywords
6,443
Organic visits / mo
10,838
Authority
32
2,435 ref domains
Creatives run
9
as AI Sky US Bidco Inc
Active now
3
last 14 days
Advertising since
Nov 2023
2.5+ yrs running
Last seen
today
still active
The shared messaging across Field Service Management Software advertisers - the validated angles to copy. See the niche →
(139 reviews)
We’ve been on SA for seven years. While there’s still plenty to fix, it remains the most complete solution for landscaping operations we’ve tried, which is why we’ve stayed.
Pros: What we like the most about SA is the Dispatch board and scheduling features. We can provide our client up to date information with it.
Cons: Unfortunately, SA still has a weak customer service department. It takes a long time to get a hold of an agent and in some ocassions you have to wait for a call back.
Mayra A. · Office Manager · Consumer Services · September 23, 2025
It was good initially but it is holding us back on growth. You no longer have a choice in cc processor. The service has gone from bad to WORSE. It takes weeks to get an issue resolved. They want to answer questions only by email and the answers are incomplete. A report that we used for years "broke" 6 months ago and they still have not addressed it. The price is steep and increases every year. This is a cash cow for the credit card processing company. The software was code on the original product was bad and as a result there have been so many bandaids that there own people have trouble resolving issues. DO NOT do a Quickbooks integration. That was a major headache and they eventually said their were issues on their end and it was best for us not to do the integration.
Pros: Offers automations and all the basic features you need.
Cons: The company was sold about two years ago to a credit card company.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Arborist | 1 | 15 | - |
| Janitorial | 1 | 15 |
Domain confidence 100%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| service autopilot | $18.38 | 1 | 71.9% | www.serviceautopilot.com/field-service/software-b/ |
| service autopilot pricing | $18.30 | 1 | 2.1% | www.serviceautopilot.com/field-service/software-b/ |
| service autopilot software | $27.74 | 1 | 0.5% | www.serviceautopilot.com/field-service/software-b/ |
| serviceauto pilot | $18.38 | 1 | 0.3% | www.serviceautopilot.com/field-service/software-b/ |
| autopilot service | $18.38 | 1 | 0.3% | www.serviceautopilot.com/field-service/software-b/ |
| lawn mowing invoice template | $7.09 | 3 | 0.3% | www.serviceautopilot.com/lawn-care-software/ppc/demo/ |
| lawn maintenance invoice template | $7.09 | 4 | 0.0% | www.serviceautopilot.com/lawn-care-software/ppc/demo/ |
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Ines C. · owner · Consumer Services · May 9, 2025
Good in the beginning but was not scalable and the prices went up over 25% in one year.
Pros: General day to day production management and sales.
Cons: Pricing just keeps going up but the level of service does not.
Robert D. · Production Manager · Retail · March 20, 2025
Awful experience with them not realizing time zones, continued sales calls when I couldn't even use their software if I wanted to and just completely uneducated and unorganized staff that would call (even for my demo)
Pros: It was recommended by friends in the industry
Cons: That they are not available for Canadian users with QBO
Megan F. · Owner · Consumer Services · January 8, 2025
Service AutoPilot was beneficial for automation of invoicing however it was not specifically tied to our industry and there were several glitches that occurred after being set up.
Pros: The automated invoicing-able to invoice everything with one click.
Cons: Syncing difficulties, having to duplicate invoice to reconcile on accounting software
Christina P. · CFO · Environmental Services · December 10, 2024
Good for maintenance Companies not design build
Pros: The routing/dispatch board that it has to route
Cons: The loading speeds, the bugs and the management of large projects was bad
Elijah S. · Owner · Construction · November 9, 2024
It is a great product that helped my job tremendously.
Pros: The ease of use and efficiency is amazing
Cons: It is easy to bid maintenance but harder for construction
Kirk J. · Estimator · Construction · October 31, 2024
Pros: NOTHING, they are horrible!
Cons: THEY WERE HORRIBLE! SUPER HARD TO GET IN TOUCH WITH SOMEONE ESEPCIALLY WHEN YOU WANT TO CANCEL. ITS BEEN OVER 3 MONTHS I HAVE BEEN TRYING TO CANCEL WITH THEM. ITS RIDICULOUS, THEY ARE STILL CHARGING MY CARD AND I CANT GET IN TOUCH WITH ANYONE!
Patricia G. · Manager · Consumer Goods · October 22, 2024
Decline in service. Increases in pricing. Issues with software long, long hold times. Stuck with one credit card processor who increases prices.
Pros: Automations and forms are integrated so you would save some money there.
Cons: $7e
I M. · President · Hospitality · October 3, 2024
Mobile app is horrible, lacking basic features. Support is horrible. They literally put out a new client screen and had to take it away because nothing worked.
Pros: Lots of bells and whistles. They advertisements on the website tdo not reflect actual use of software.
Cons: None of the bells and whistles work. Customer service sucks. Can't get a call back. Mobile app doesn't work, can't view estimates from the field. Can't see other contacts in field. Form capability looks like it's from the 90s. Made a new form section that only works on the new app that literally is the worst application I have ever seen from a field service software. Updates create more glitches than any noticeable upgrades.
Taylor P. · Owner · Consumer Services · March 22, 2024
Pros: This is a wonderful product that keeps the business running smooth.
Cons: It is very complex and you need to study the software to get really good at it.
brad b. · owner · Construction · November 10, 2023
Overall it’s been a great experience . Been with SA for many years
Pros: We like the Automations . 21 days to close
Cons: Speed of the dev team recently. And customer service
Jonas O. · CEO · Facilities Services · November 9, 2023
We have had a really good experience. We know SA cares and they are making changes to the system to better help us. All the people at SA are great quality people.
Pros: I like the CRM side of things along with the marketing and report functionality.
Cons: The fact that we can’t job cost since we can’t track actual materials used
Brad S. · CEO · Facilities Services · September 29, 2023
$7f
Pros: Online sign-up was easy. We tried the software out for several months, and don't have any particular complaints about the product itself. We ultimately decided to end our subscription due to it not being a good fit for our company at the time.
Cons: Canceling was immensely frustrating. There's no way to end your subscription either in-app or online; you have to call-in to customer service, which we did. By the way, the "click-to-subscribe, call to cancel" subscription model is illegal according to the FTC.
Topher I. · Founder/Owner · Facilities Services · June 7, 2023
The customer service is terrible. We have had many problems and glitched with Service Autopilot that have cost us tens of thousands of dollars. Service Autopilot refuses to fix its software, has no plan to fix it, and will leave us hanging for months with no answers.
Pros: It works well for routing and dispatch.
Cons: Payment processing, Client portal, accounting, the customer service department and IT department are horrible, no option for adding credit card processing to invoices, poor options for charging sales tax, etc...
Aaron J. · Operations Manager · Construction · March 29, 2023
Pros: I wouldn't have seen a tremendous improvement in my company without this powerful software. The full functional automations makes things very easy and productive very high.
Cons: It's a little bit complicated to use as a beginner. Helpful videos need more watching time to get used to using some tools. I think the pricing is a way too expensive.
McKaffui Aikins S. · UI/Graphics · Graphic Design · November 12, 2022
I've had a very pleasant experience with Service Autopilot. The software was easy to set up, easy to train new staff on use of the software and Service Autopilot makes my business run more smooth so that I can take care of more customers.
Pros: This software is very user friendly and easy to pick up on as a new hire. The software has great customer support tool and support videos that walk you through a process or function step by step. Service Autopilot is a great task manager software for our staff to use with their mobile devices and our office to use on their desktops. This flexibility allows us to complete our work in the field and in the office with no interruptions or loss of information.
Cons: I wish the automations feature of Service Autopilot was as user friendly to set up. Setting up up automations takes some practice and some training whereas all the other Service Autopilot features are simple to set up and carry out. This would be my only complaint about the software.
David H. · Business Owner · Consumer Services · November 3, 2022
Pros: Is a good CRM and client facing software.
Cons: They have been struggling to implement new developments and lack the ability for any complex estimating. We out grew Service Autopilot and now primarily use a different option.
Nathan P. · Sales Manager · Construction · August 19, 2022
My overall experience with Service Autopilot was good, it just didn't provide everything I needed as we transitioned more into pest control.
Pros: I really liked the ability to communicate with my clients and the expansive user interface.
Cons: The main con was that there was no way to integrate the current weather conditions into my reports.
Andy D. · President · Construction · August 19, 2022
Pros: You can keep trade of many services and schedule them to different teams with ease
Cons: Lots to learn and keep an eye on especially with QuiCkBooks sync
Corey H. · Manager · Consumer Services · August 19, 2022
Pros: This software has more features than any platform like it. It can do everything from basic scheduled to automation that others have to buy as a separate project.
Cons: The company was bought by a credit card processing company and has started to go downhill pretty fast as it becomes clear they bought the company to have captive clients for their credit card system not to run a good software company which is a shame as it used to be a great company.
Davis B. · Owner · Hospitality · August 12, 2022
Overall I love the software and can't imagine running my business without it.
Pros: This software can do so many things. I still haven't explored every possible thing it can do and I'm up on a year using it. For me the automations that it offers are a game changer. It also makes routing and scheduling so much easier and more efficient than software's I have used in the past.
Cons: I don't think this software is the right fit for everyone. If you are a smaller company like just a few guys or a crew or two on the road a day it's probably unnecessary but for medium to larger companies its a great fit. Sometimes the software can get glitchy here and there. Lastly its not super user friendly and takes a little time to get used to everyone. Once you do it is great though and feels easy to use.
Ryan D. · owner · Consumer Services · August 9, 2022
Outstanding!
Pros: Saves me money and saves me having to hire staff! So much AUTOMATION!
Cons: Nothing! I love it all and would recommend it to others!
Eric H. · Owner · Business Supplies and Equipment · July 8, 2022
Service Autopilot (SA) is the hub of the entire business as it contains all lead, client, and employee information. All the business’ services are scheduled and dispatched through Service Autopilot. The technicians use the SA app to receive their jobs notes and punch in and out of their jobs. Cleaning estimates and invoices are distributed through SA. We use the reporting feature to pay Sales Tax and keep our eye on Key Performance Indicators. SA is our Customer Relationship Management tool used for email marketing and chat messaging. We also use automations in Service Autopilot to send reminders before cleanings, after-job quality surveys, and client onboarding emails.
Pros: Service Autopilot is the hub of the entire business as it contains all lead, client, and employee information. The automations are a huge step up for productivity and ease of systems.
Cons: Service Autopilot is not easy to use or set up. It is less intimidating if you are the kind of person that likes to jump into a new software and just poke around. There are so many aspects that even once you know the basics, there is always something to tweak in the workflow. Unfortunately, after SA was purchased by Clearent (a credit card merchant) a couple of years ago, the customer service and general functioning has gone downhill. There are often slow days (everything slow to load) while working in the software that make it unusable for a period of time. They also have a closed API and so don't integrate with other programs. There is a version 3 in the works for a couple of years now (always beta, not complete), but it seems less intuitive and worse laid out than version 2.
Kate J. · CEO · Consumer Services · April 29, 2022
We've used it to run our business from day 1. We are an Inc. 5000 company and every member of our 45 person team uses SA daily.
Pros: This software seamlessly allows us to bid a job, win the bid, schedule the work, dispatch the work, perform the work, and bill the work. Front to back workflow is awesome.
Cons: Somewhat of a steep learning curve. Service Autopilot is so expansive and can do so much that it can be overwhelming for a new user. There are lots of steps required to accurately execute office tasks.
Chester B. · Owner · Consumer Services · April 4, 2022
| Pest Control | 1 | 18 | - |
| Pool Service | 1 | 19 | Shortlist |
| Lawn Care | 1 | 21 | Shortlist |
| Maid Service | 1 | 22 | Shortlist |
| Landscape | 1 | 24 | - |
| Service Dispatch | 2 | 25 | - |
| Field Service Management | 2 | 48 | - |