Service Autopilot

Pros: General day to day production management and sales.

Cons: Pricing just keeps going up but the level of service does not.

Pros: It was recommended by friends in the industry

Cons: That they are not available for Canadian users with QBO

Pros: The automated invoicing-able to invoice everything with one click.

Cons: Syncing difficulties, having to duplicate invoice to reconcile on accounting software

Pros: The routing/dispatch board that it has to route

Cons: The loading speeds, the bugs and the management of large projects was bad

Pros: The ease of use and efficiency is amazing

Cons: It is easy to bid maintenance but harder for construction

Pros: NOTHING, they are horrible!

Cons: THEY WERE HORRIBLE! SUPER HARD TO GET IN TOUCH WITH SOMEONE ESEPCIALLY WHEN YOU WANT TO CANCEL. ITS BEEN OVER 3 MONTHS I HAVE BEEN TRYING TO CANCEL WITH THEM. ITS RIDICULOUS, THEY ARE STILL CHARGING MY CARD AND I CANT GET IN TOUCH WITH ANYONE!

Pros: Automations and forms are integrated so you would save some money there.

Cons: $7e

Pros: Lots of bells and whistles. They advertisements on the website tdo not reflect actual use of software.

Cons: None of the bells and whistles work. Customer service sucks. Can't get a call back. Mobile app doesn't work, can't view estimates from the field. Can't see other contacts in field. Form capability looks like it's from the 90s. Made a new form section that only works on the new app that literally is the worst application I have ever seen from a field service software. Updates create more glitches than any noticeable upgrades.

Pros: This is a wonderful product that keeps the business running smooth.

Cons: It is very complex and you need to study the software to get really good at it.

Pros: We like the Automations . 21 days to close

Cons: Speed of the dev team recently. And customer service

Pros: I like the CRM side of things along with the marketing and report functionality.

Cons: The fact that we can’t job cost since we can’t track actual materials used

Pros: Online sign-up was easy. We tried the software out for several months, and don't have any particular complaints about the product itself. We ultimately decided to end our subscription due to it not being a good fit for our company at the time.

Cons: Canceling was immensely frustrating. There's no way to end your subscription either in-app or online; you have to call-in to customer service, which we did. By the way, the "click-to-subscribe, call to cancel" subscription model is illegal according to the FTC.

Pros: It works well for routing and dispatch.

Cons: Payment processing, Client portal, accounting, the customer service department and IT department are horrible, no option for adding credit card processing to invoices, poor options for charging sales tax, etc...

Pros: I wouldn't have seen a tremendous improvement in my company without this powerful software. The full functional automations makes things very easy and productive very high.

Cons: It's a little bit complicated to use as a beginner. Helpful videos need more watching time to get used to using some tools. I think the pricing is a way too expensive.

Pros: This software is very user friendly and easy to pick up on as a new hire. The software has great customer support tool and support videos that walk you through a process or function step by step. Service Autopilot is a great task manager software for our staff to use with their mobile devices and our office to use on their desktops. This flexibility allows us to complete our work in the field and in the office with no interruptions or loss of information.

Cons: I wish the automations feature of Service Autopilot was as user friendly to set up. Setting up up automations takes some practice and some training whereas all the other Service Autopilot features are simple to set up and carry out. This would be my only complaint about the software.

Pros: Is a good CRM and client facing software.

Cons: They have been struggling to implement new developments and lack the ability for any complex estimating. We out grew Service Autopilot and now primarily use a different option.

Pros: I really liked the ability to communicate with my clients and the expansive user interface.

Cons: The main con was that there was no way to integrate the current weather conditions into my reports.

Pros: You can keep trade of many services and schedule them to different teams with ease

Cons: Lots to learn and keep an eye on especially with QuiCkBooks sync

Pros: This software has more features than any platform like it. It can do everything from basic scheduled to automation that others have to buy as a separate project.

Cons: The company was bought by a credit card processing company and has started to go downhill pretty fast as it becomes clear they bought the company to have captive clients for their credit card system not to run a good software company which is a shame as it used to be a great company.

Pros: This software can do so many things. I still haven't explored every possible thing it can do and I'm up on a year using it. For me the automations that it offers are a game changer. It also makes routing and scheduling so much easier and more efficient than software's I have used in the past.

Cons: I don't think this software is the right fit for everyone. If you are a smaller company like just a few guys or a crew or two on the road a day it's probably unnecessary but for medium to larger companies its a great fit. Sometimes the software can get glitchy here and there. Lastly its not super user friendly and takes a little time to get used to everyone. Once you do it is great though and feels easy to use.

Pros: Saves me money and saves me having to hire staff! So much AUTOMATION!

Cons: Nothing! I love it all and would recommend it to others!

Pros: Service Autopilot is the hub of the entire business as it contains all lead, client, and employee information. The automations are a huge step up for productivity and ease of systems.

Cons: Service Autopilot is not easy to use or set up. It is less intimidating if you are the kind of person that likes to jump into a new software and just poke around. There are so many aspects that even once you know the basics, there is always something to tweak in the workflow. Unfortunately, after SA was purchased by Clearent (a credit card merchant) a couple of years ago, the customer service and general functioning has gone downhill. There are often slow days (everything slow to load) while working in the software that make it unusable for a period of time. They also have a closed API and so don't integrate with other programs. There is a version 3 in the works for a couple of years now (always beta, not complete), but it seems less intuitive and worse laid out than version 2.

Pros: This software seamlessly allows us to bid a job, win the bid, schedule the work, dispatch the work, perform the work, and bill the work. Front to back workflow is awesome.

Cons: Somewhat of a steep learning curve. Service Autopilot is so expansive and can do so much that it can be overwhelming for a new user. There are lots of steps required to accurately execute office tasks.