SingleOps

Pros: One on one onboarding, and follow up, the system is great with the capacity to hold information and keep things organized

Cons: Some of the functions could be updated to be more user friendly, but they seem to be constantly improving the system to make it the best it can be

Pros: There is nothing that I like about the program. It is very expensive for a software that I can't use it because it won't sync to QuickBooks.

Cons: I have nothing but problems with SingleOps syncing to QuickBooks. I have worked with the support team for at least 6 months and the same issue keeps happening. I can't even use the program. Unfortunately my subscription automatically renewed at the end of June and SingleOps won't cancel it until 2026. So basically I have a preverbal paperweight that I am paying for monthly.

Pros: I started with single ops over 5 years ago it was great i noticed the customer service went down hill the last two years and really went down the last year almost impossible to talk to a person have to really search to find a phone number

Cons: price started out reasonable then was over 300 a month ok i put up with the increase then two months ago went up to 450 i went through the steps and sent a message got an email back that said i looked at your invoices and she said (Lucky you !!!) you had previously had a 30% discount now you dont that was a real insult I said cancel it she said i have to give them a a 60 day notice (lucky Me !! Great Customer Service

Pros: Customer support is helpful when they can help,

Cons: The communication/syncing with Quickbooks is terrible, the reoccurring invoices are not automatic, they populate and you still have to manually send them, you can’t create stand alone invoices you have to create an estimate and convert it to an invoice. The dashboard shows you nothing helpful. It tells you how many emails you sent? Who cares I want to see unpaid invoices and status of estimates.

Pros: Ease of use with everything just a few clicks away. You can quickly find what you are looking for and easily update and make changes to your files.

Cons: When I type in a search word and the results are displayed, once I choose a result and then go back to the search the word I searched is no longer in the search window or you are directed back to the top of a 100 item results page. Very frustrating.

Pros: The onboarding process is very thorough and professional. The platform was intimidating at first, but the more we use it, the more we understand it and see its benefits.

Cons: Due to its complexity (which is a good thing and part of why we chose it), there is a lot more to learn. The other software we used was simpler and they seemed to do more of the set up for us, but I am not sure that was a good thing. I am referring to linking to quickbooks and the payment processor. You have more options with SingleOps, but then that means there is more to understand.

Pros: The scheduling and setting up proposals and projects is simple

Cons: It can be overwhelming but they offer training and videos that ease the process

Pros: Ease of use, intuitive, customizable to our needs.

Cons: Not all our data migrated over exactly the way we would have liked it to from our old platform.

Pros: I love working with [sensitive content hidden]. She is always helpful on whatever I need done. She is definitely an asset to Single Ops.

Cons: I really have no issues. [sensitive content hidden] always assists me right away.

Pros: The support we receive from [sensitive content hidden], the senior customer advocate, is always prompt and friendly. If we can't figure something out or have an issue, the team at SingleOps is always there to help.

Cons: It is sometimes hard to figure out how to run reports for certain measurables.

Pros: The customer service is excellent! I’m new to the program and my on boarding specialist, [sensitive content hidden] has been awesome. She really knows this program.

Cons: I’m a small business and this has so much to offer. I don’t see myself using slit if the program, but I will be using more than I thought as I learn more about the program

Pros: It is simple and affordable but comprehensively covers my needs as a small business owner.

Cons: I would prefer a better invoice design. Some of the other companies offer a legal size option that could provide a tear off portion so the customer can send paper in with their payment (if paying by check) and can still retain an invoice with information. I would like the note section to be better.

Pros: Their support is excellent! I am responded to promptly, and if they can't answer my question right away they follow-up with me.

Cons: Would like automated text message options!

Pros: I like how everything I need to get through the work day is just a few clicks away.

Cons: I'm not a fan on how some of the different screens look the same as the last. kinda makes it harder to visually navigate when you change over.

Pros: Central place for communicating within the team and sharing with clients.

Cons: Interface can be a little clunky, same look on each step from lead to approved. hard to tell what you are looking at stage wise. We are still early in the process so maybe that changes as you get to know what you are looking at more comfortably.

Pros: The ease of use, comfortable and clean platform, it is a one product fits all that helps streamline our work flow.

Cons: Having a little trouble with the request a quote portal

Pros: As a landscape design + build company, we have looked everywhere for a platform to help scale our business effectively and implement similar processes/systems we built in-house. We found SingleOps after years of looking. [sensitive content hidden] and the SingleOps team have been incredible to say the least. [sensitive content hidden] patience, attention to detail, follow through, and passion have been huge in the transition into the SingleOps software for our business.

Cons: For our business, we have a very detailed installation estimate we have created in-house. For how we use it and the level of detail we carry for each line item in an estimate we struggle to see us implementing that layer into Singleops for our large design + build projects at this time. Possibly in the future though!

Pros: SingleOps has been a lifesaver for our company! It has everything that we need to make our company run smoothly.

Cons: The only thing I can think of is that I am having to start all over with a new program. lol

Pros: [sensitive content hidden] is a great trainer, and the team that helps when you have issues is very responsive!

Cons: Their propay partnership...need to find a new processor.

Pros: The support responds in a very timely manner

Cons: Nothing so far...have not had enough experience working with it

Pros: [sensitive content hidden] was a pro at helping answer all of our questions along with great training

Cons: All Sales Reps are able to see each others jobs. We would like to fix it to where they can not open other Sales Reps sales and view.

Pros: Streamlines customer relations, makes communication clear with employees, easy to customize.

Cons: Steep learning curve although our amazing customer [sensitive content hidden], was a tremendous help!

Pros: I love the ease of use, phenomenal customer service, ability to customize the program to our needs, and our customer service liaison, [sensitive content hidden], was absolutely outstanding. She is patient, kind, knowledgeable, resourceful, and always there to help if I need it.

Cons: The learning curve was steep for our employees not comfortable using computer programs to do estimates.