Zuper

Pros: Highly flexible with excellent customization capabilities for unique workflows, strong integration with CRM systems like HubSpot, and effective scheduling, which significantly reduces the time taken to manage jobs and dispatch technicians.

Cons: I feel like there is a steep learning curve, requiring significant training and onboarding time.....

Pros: DIY" Customization & No-Code Workflows Zuper’s biggest strength is that it doesn’t force you into a pre-set box. Why it’s great: You can build your own checklists, custom fields, and automated workflows without needing a developer. Whether you’re in HVAC, solar, or cleaning, you can make the software speak your specific industry language.

Cons: The "Configuration" Learning Curve Because Zuper is so flexible, it isn't exactly "plug-and-play." The Issue: Setting up the specific workflows, custom fields, and automated triggers requires a significant time investment. Many users feel overwhelmed by the sheer number of settings and menus during the first few weeks. Review Tip: You could mention that while the "DIY" aspect is a pro, the initial setup can be daunting without dedicated time for staff training.

Pros: Easy to use and simple interface for managing work orders and tasks Helps organize and track jobs efficiently in one place

Cons: Can take some time for new users to learn all features Occasional delays when syncing updates between mobile and desktop

Pros: L’interfaccia è semplice da capire e permette di gestire attività e interventi in modo veloce. Mi piace la possibilità di tenere tutto organizzato in un unico posto.

Cons: Alcune funzioni richiedono un po’ di tempo per essere capite e l’app potrebbe essere più fluida in certe schermate. Qualche volta ci mette un po’ a caricare.

Pros: What I liked most about Zuper is how smoothly it connects dispatching, technician tracking, invoicing, and customer communication in one platform. The automation tools reduce manual work, and the mobile app keeps field teams efficient and accountable.

Cons: The reporting customization feels limited, and advanced features have a learning curve that slows initial onboarding for new teams.

Pros: ​Il vero punto di forza di Zuper è la sua incredibile flessibilità. A differenza di software FSM più rigidi, Zuper permette alle organizzazioni di adattare la piattaforma alle proprie specifiche esigenze aziendali, e non viceversa. I flussi di lavoro, le checklist e i moduli di lavoro possono essere personalizzati senza bisogno di codice (no-code), garantendo che ogni tecnico raccolga esattamente le informazioni necessarie per ogni tipo di intervento. Questa capacità di modellare il sistema sulle operazioni reali è fondamentale e riduce drasticamente il tempo di apprendimento

Cons: Non abbiamo trovato nessuna nota negativa dal nostro primo utilizzo, veramente ha semplificato la vita ai nostri tecnici

Pros: Attractive GUI and intuitive design. Software has a lot of potential if it continues to be developed for the US market.

Cons: The estimate platform is poor. It has very limited functionality and is inferior to most other products.

Pros: They promised the world. Told me they could tailor there software to do anything we needed. Reasonably price for what they were offering.

Cons: False promises made they could not get there software to do what they had promised. Constantly repeating the same issues over and over.

Pros: I like the dashboard. Lots of info there and some areas I'm not even using yet

Cons: the search and filters. sometimes I will search up a job number and instead of it coming up first, it will be at the end of a list of many. The filters don't see to pull up everything, which scares me. I don't feel like I can rely on the information given to me from Zuper. For example, I felt like I had an active list of my Trials for Nanaimo and was checking them out and trying to update them. Then Sales reps came up and gave me Trial numbers that weren't even on my filtered list.

Pros: It connects with HubSpot and helps create a central platform to communicate with our entire team.

Cons: I sometimes have a hard time quickly navigating back and forth between pages quickly.

Pros: Zuper’s staff demonstrates an impressive level of responsiveness and availability, consistently working with us to resolve specific challenges and tailoring solutions to suit our distinct business needs. Furthermore, the user interface is meticulously designed, offering both clarity and efficiency.

Cons: I wish the master search bar functioned more freely. I want to be able to type in one term and have it show all results for that term, regardless of the custom field or category it’s in. For example, if I type the word 'door,' I want it to display all notes and descriptions where the word 'door' is used, with the ability to highlight it in context and easily jump to it.

Pros: Zuper helps us to keep all of our jobs organized and easy audit trailing.

Cons: We wish there was an integration with a scanner so we can better manage our inventory from Zuper for an all in one solution.

Pros: [sensitive content hidden] was modifying the ZUPER application to the Perry Baromedical needs.

Cons: Repetitive fields. I think we could have worked out these kinks.

Pros: One of our favorite features about Zuper is the automated email notifications that get sent to our customers. This has been huge for our service department, especially because many different parties are involved. We also have benefited from the photos our technicians are able to submit, this helps our back office team get a better understanding of what we are working with.

Cons: Although the notifications has been our favorite feature, it has taken longer than we expected. One thing we wish we could do ourselves was setting up the notifications and having the freedom to fix/change as we go. We do appreciate the efforts from the development team! We also wish some of the features were more customizable:)

Pros: The flexibility of the platform. The integration between Hubspot and Business Central are a real positive

Cons: Some of the features we would like are not yet available

Pros: How user friendly it is and makes it so we don't have to jump between platforms to get out jobs scheduled.

Cons: I have not figured a way on how to save credit cards for our customers.

Pros: User friendly, so easy to train new employees. Customizable to fit our needs.

Cons: I really have no complaints, if I had to pick 1 thing it would be the ability to assign the job numbers instead of it autmatically assigning a number. That way we can have a consistant numbering through multiple systems that we use.

Pros: It is a solid product with a comprehensive feature set

Cons: It is not cheap. It is a prodyctivity multiplier, but its price may feel high for a company with a modestly-sized field tea.

Pros: Easy to navigate, customer service is top notch. Working with our customer support manager Abi is always a productive experience, working with out team to customize our experience is much appreciated.

Cons: Working between two plate forms, HubSpot & Zuper. The process to push information between the two plate forms has been a challenge but with that said, Zuper support is always working out the bugs once we addinify them.

Pros: Real time activity and reporting. At any given point in time we can communicate to clients status of any of their requested work

Cons: Customization by End User is limited. A lot of Customization has to be sent to Zuper Support

Pros: The ability to really make Zuper what you want has proven to be invaluable to our experience. Vastly improving our user and customer experience.

Cons: While Zuper has amazing ideas the timeline in which these ideas come to fruition is not very reliable

Pros: I love the all the job adding features from being able to break down clients by individual sites and locations under a sub client. I also like the ability to pull those jobs back and add a child job to the parent job for multiple calls related to the same issue.

Cons: Lack of a customer portal on my end has been a killer for me we have so many clients that want to be able to log in and pay invoices or view quotes that we have had to take our invoices and quotes to another software to provide that feature.

Pros: The ease and functionality of the application with scheduling out delivery and installation jobs with customers.

Cons: Honestly, I have been happy with its performance thus far.