GymMaster

Pros: So far, GymMaster has been a great tool for managing our gym, but what really stands out is their customer support. Every time I’ve reached out (which as been a lot, since I truly want to understand all that the software can do for us) there have been no long hold times and the team has always been kind, patient, and genuinely helpful. They really listen when I explain what I’m trying to do or understand — and instead of just reading from a script or giving me generic FAQ answers, they actually look into my specific situation and find real solutions. It’s clear they care about helping their customers succeed and be able to use the software to it's fullest, and that makes a huge difference. Highly recommend GymMaster for both the software and the incredible support team behind it!

Cons: The data transfer took a bit longer than we expected, but we had a lot of members in the system to transfer.

Pros: overview, intuitive, uptime/working, possibilities are good Also the peolpe at the help-email is good

Cons: Payment fees are too high, and lack of scandinavian payment integration as Nets, Vipps, Mobile pay etc.

Pros: We love Gymmaster - super easy to use - super awesome reports - great help line you can actually talk to a person that knows how the program works. Its been great for us and is always getting better - we have been with them since 2012.

Cons: some of the new support crew not as good as the originals- be good to get annual check in with a real expert to look over how we are using gymmaster and show us new updates / capabilities that we could use better

Pros: GymMaster has been one of the best business decisions that I have made. The transitions to this system was as easy as it could have been and the team is extremely helpful.

Cons: I would love for them to implement a payment processor to update expired cards automatically and allow me to email my members. Other than that, I have no complaints.

Pros: [sensitive content hidden] was great! She made all my worries go away and fast. I am so grateful she answered the phone! I just started at our gym 5 months ago and I have been so spoiled by GM. They customer service has been the best I have experience and I worked in customer service for over 22 years. I love you all. You are very lucky to have the people you have. They are on top of it!!

Cons: No cons! but I was on hold for 25 minutes before I spoke to her. I found out she was the only one working during that time. I felt bad. So maybe more employees on at the hour? But I was happy!!! I just worry other may not be as understanding?

Pros: Easy to learn & use – intuitive interface that doesn’t take long to figure out. All-in-one solution – membership, billing, bookings, and access control in one place. Customizable memberships – flexible options for different member types. Access control integration – smooth connection with doors, gates, and entry systems. Online member portal – convenient for sign-ups, payments, and class bookings. Automated reminders – saves time chasing payments or missed bookings. Reporting & insights – helpful data on attendance, revenue, and member trends. Great support team – responsive when you need help. Mobile-friendly – works well for staff and members on phones. Saves time – reduces manual admin tasks so you can focus on members The most effective and secure all in one system that money can buy!

Cons: I can honestly say i have nothing negative to say about GymMaster! Even when you run into a problem, contacting support is extremely fast and problem is resolved within minutes

Pros: The support team is amazing - updates are regularly done Easy to use and personalise Reasonable and worth it

Cons: Can't duplicate contracts - so having to manually do this for a lot of differnt contracts. Client facing app is not as modern as other platforms - but it works, so thats ok

Pros: Help and support in solving problems and modifying software to meet our particular needs.

Cons: Product name; cannot use an iPhone or iPad to connect a swiper for cc; POS does not allow for bill of material (cocktails with multiple ingredients) or multiple products pulling from same inventory (12 ounce or 16 ounce pours from a keg).

Pros: I can’t think of anything I like in particular.

Cons: How difficult can it be to simply charge a customer for a sale? I have 6 *useless* options to charge a client such as cash, voucher, and check, and none of the 6 options to charge a client includes charging their debit or credit card. ??? This is beyond frustrating and baffling, can I please just simply charge a client without 10 screens and clicks and menus please good god.

Pros: The software is very customizable and works well. The support team is very quick to respond to any issues or questions. There are constant updates and improvements.

Cons: It can be tricky to set up due to how many options there are, but that's also what makes it so valuable long-term.

Pros: AMAZING customer service, easy to use software, easy to scale software as business grows

Cons: Time zones can make it difficult to time customer service calls

Pros: $8c

Cons: This is a con that I realised for the gym class trainers. Sometimes some members book classes and fail to show up for the classes. This is bad especially if someone else who actually wanted to attend was locked out. But this is not really a problem caused by the app. It's more of human issue than an app issue. Another suggestion for the app is let them provide us a way for the gym members to interact. This would provide a good platform for us to make friends in the gym.

Pros: Being able to sync up appointments with my calendar for reminders

Cons: Not many negatives about the app. It is nice and simple so can’t complain

Pros: facil para gestionar asistencias en un gym

Cons: no es muy conocida y debemos indicar a las personas como descargalo

Pros: The easy of us that Gymmaster provides is hard to beat. Other systems seem incredibly bulky. With Gymmaster we are able to run our membership system with ease. New hires learn the system in minutes.

Cons: Being in the west coast of Mexico, sometimes there is a slight lag with communicating with the team in NZ. However it is nothing that is of extreme importance since we almost never need assistance from the Gymmaster team. The system is highly intuitive and easy to use! No complaints!

Pros: L'application est personnalisée. Il permet au membre de s'inscrire et un contrôle d'adhésion total

Cons: L'accès des membres difficile et différents des autres

Pros: Customer Service, Ease of software, easy entry access

Cons: nothing to speak of, everything is of utmost excellence

Pros: es facil de utilizar, es muy dinamica e intuitiva

Cons: tendrias que saber sobre el manejo de computadora y todo lo relacionado a las tecnologia

Pros: Es un software que me impacta lo mucho que ayuda a ahorrar tiempo,y el soporte al cliente es excelente,te ayudan prontamente y eficazmente con cualquier inquietud o duda

Cons: Nada que añadir,es muy buena opcion,por ahora no tengo algo realmente negativo a destacar

Pros: Gym Master is user friendly, time friendly and integrates well with other products.The support base isamazing, so quick to help and resolve if there is ever a query

Cons: The billing if a members payment fails a few times it disconnects from using it and have to speak to member where in mindbody it just keeps allowing tries

Pros: Everything! I have no complaints for Gymaster! !

Cons: I have no complaints, there was a little bit of a learning curb but customer service is very responsive and helpful!

Pros: Este aplicativo es muy intuitivo y de facil aprendizaje.

Cons: Me ha pasado que cuando genero informes me aparecen con inconsistencias.

Pros: The dashboard, the reminder emails that are automatically sent for payment reminders, the check-in logs and more

Cons: Not being able to use other credit card processing companies besides the ones listed in order for the billing to work.