Automaid

Pros: There are so many things that I love about Launch 27. The ability to book a cleaning and it sends the clients and staff emails and text with notifications, that I can collect payments and also track how my business is doing. When I email [sensitive content hidden] with questions, she responds in a timely manner and she is so kind!

Cons: i cant think of anything at the moment. I have no issues at this time

Pros: [sensitive content hidden] professionalism and expertise of Launch 27 platform to optimise my cleaning business operations.

Cons: No discount or incentive for customers to provide start-up training and continuous training on the use of the platform.

Pros: Not only is it pretty intuitive, say you do have a problem, customer service is phenomenal and never disappoints

Cons: No cons, there are features that I wish were there, but they’re always one step ahead and let us know they’re implementing them later on

Pros: The software is very easy to use, and is intuitive.

Cons: I do not have any complaints about the software

Pros: simple and easy to use dashboard for a very small business who does not want to grow

Cons: well dated and over priced with market comparisons never updated anything Terrible support

Pros: Easy to use when it works properly, it was the beat software when I first started using it.

Cons: Since a new company bought this software everything went downhill!! Customers being charged multiple times, email send to customers without owners authorization, app does not work and now to complete the whole mess my schedule completely disappeared since yesterday. This is not right!! We pay so much for this software and it does not work!!

Pros: Before all the updates every other day it was a great app.

Cons: The app has more downtown and updates than apple

Pros: Initial willingness of team to accept feedback and improve software

Cons: Terrible SLA, unhelpful customer support, development going the wrong direction

Pros: Online booking features are second to none! Online payments and automated emails/texts really make for an impressive efficient process! L27 delivers a self-serve model where the customer is in control! Our customers enjoy ease of use, booking online, rescheduling or cancelling, if necessary. They also love using the email feedback loop! We love it, too!

Cons: All customer support is handled through web chat and email. Occasionally, someone will call you if you are dealing with a difficult issue.

Pros: What I like most about Launch27 is the capability to use its online form on my website so that clients can book their services online. I also like that we can send confirmation emails and reminders to our clients. We can also see how many sales we did in a certain month.

Cons: The feature that I like least is that the sales tax percentage can not be set into a decimal instead it's rounded up to a whole number which in turn, makes it difficult to collect the correct sales tax.

Pros: I liked the support, the story of the founder, the concept and idea for the software. I tried this concurrently with housecall pro.

Cons: The setup is incredibly complicated. Even though there is great support it’s much like computer programming.

Pros: It would've been an amazing service if we could just get through the setup.

Cons: No phone support! Everything is through chat and email. I need to speak to someone! Setup is very difficult. I paid for a consultant through them to help me set it up because that's what I needed. I know what Launch27 is and does. The consultant wanted to talk more about what they offer and charge an extra $500 to set it up for me on top of the $100 I had already paid. I can't say it's a lousy product because I've never launched with it. If you want to spend hours and hours setting it up and months tweaking the program, then do it. I just don't have time for the awful customer service and lousy setup process. I think they could have customers for years paying $125 a month if they'd just spend more time helping with the setup.

Pros: Absolutely love this product. It saves me time by allowing my clients to easily book their own appointments online. I can block off any days / times I don't want bookings and set limits to how many are allowed in a single space. The features are also improving all the time - you can now change which credit card to charge right on the charge screen, and process refunds there as well, which is a relatively new improvement. They really listen to the user suggestions to make the product better and better all the time!

Cons: I wish I could set different locations within the schedule, so that certain areas could show availability where others are blocked off. I cover all of Southeast michigan, so sometimes we have availability in one location but not another. Not a huge deal though.

Pros: The things that I like the best about L27 is the customer service. I love the ease of access. Most of the things are built in which is amazing. It’s very automated and makes life very easy

Cons: There are a lot of things I think would make it better. For example, proper syncing with google calendar and quickbooks.

Pros: It was easy to use and good for leads and pricing things out with quotes.

Cons: Sometimes it doesn't fix the price on the quote when things are changed.

Pros: if you run a basic cleaning business it has all the bells and whistles

Cons: the fact that the app that compliments the software is expensive and is very limited. Also, you cannot access the app through the computer which makes it difficult to input information like a checklist. the system should have a place where you can put detailed information on the client and pictures of the unit they need to have cleaned as I have a vacation cleaning business and I have to find another way to get the pictures to my staff it

Pros: The simplicity of clients being able to book straight from the website.

Cons: It wasnt easy trying to figure out setting things up.

Pros: Their website is filled with bell and whistles which made me give them a try.

Cons: They should definitely be more specific as too what services you are able to put up as that is and was not made clear till I gave them a try

Pros: Launch27 is very intuitive and quite easy to use. Support is quick to assist with any problems.

Cons: It can be difficult to find out how to use certain things. There are certain features that are missing.

Pros: The customer service is amazing and I like Everything about Launch27. It makes everything easy for me

Cons: I am not getting much traffic so it makes it a bit expensive but its not Launches fault

Pros: The appearance of professionalism with our clients

Cons: Unable to speak with someone directly. Seems like there are many kinks I am unable to work out but I feel could be worked out if I spent some time with someone from the company learning how to better operate the system. I definitely feel I am using half of it's potential due to this reason. And for this reason I hesitate recommending this product to others.

Pros: Being a one-woman show for the time being, this has transformed my operational capabilities immensely! I am virtually able to keep everything organized, and it even helps me remember things that I forgot.

Cons: Drawing a blank here. When I have any issues or problems that I need to work through, the team at launch 27 immediately responds to help me through any troubles I might be having.