Xola

Pros: I loved everything about the Xola reservation system. It made things easy and was not complicated to use.

Cons: There is nothing to speak on as a con about Xola.

Pros: When it comes to ticketing, Xola offers great features It makes online booking easy and has great calendar management features Has also worked well for scheduling.

Cons: No bad experience as Xola has the features we need.

Pros: Tours and calendars were easy to setup in a new platform.

Cons: Limited connections to other tools, making it harder to sync calls with appointments

Pros: Very disappointing, horrible customer service and support.

Cons: Very disappointing, horrible customer service and support.

Pros: Xola's streamlined booking is what I appreciate most.

Cons: What I like least about Xola is its limited customization options.

Pros: The support is great. Every time I have needed help I was able to live chat with someone.

Cons: The calendar display for my customers is not as user friendly as some of the other programs I have seen.

Pros: I like how easy it makes our booking process for customers. I really appreciate how wonderful their staff and customer service is.

Cons: It can be a little confusing, and their video tutorials are not easy to navigate. I also wish they had a text messaging system to notify us via text when it comes to bookings and reminders.

Pros: The best feature of this software is easily their Live Chat customer support. I have had only excellent and rapid responses to any question I have about the product. The Live Chat team is full of expert knowledge and friendly personalities, and is my favorite feature. I would recommend Xola for this alone!

Cons: There are some places where the language and architecture of the site are confusing. Any transfer of funds are labelled "refunds" and look like money is being returned to the customer, even when it isn't. The architecture of multiple bookings is tricky to navigate, and it is too easy to cancel entire multi-room reservations when trying to only cancel one. Fortunately, the Live Chat team is there to sort out the resulting messes.

Pros: The customer support is incredible and instant.

Cons: Xola is more expensive than some of the other options.

Pros: Easy to manage and to add products. Information about our customers is also very easy to access - very useful to contact them.

Cons: Tracking can be better. For example, we need to use Google Analytics to track the landing page where the bookings have been made. It would be more accurate if it was native in Xola.

Pros: The customer service was and is absolutely fantastic. It is rare for software to have good real people customer service but vital when you run a tour company and may gave a booking issue with clients/ guests standing infront of you.

Cons: It should integrate with Viator more completely and the fees be lower on large ticket bookings such as ours. Fee may put off customers.

Pros: Solid, very well thought out, very few issues and outstanding support.

Cons: Xola lacks Fraud control tools. Basic things like black lisiting customers & cards.

Pros: The love customer support and the I really like how easy it is to learn new features.

Cons: I have had difficulty with the phone app. My employees have a hard time getting to to work.

Pros: Easy to use and great support. Support staff is always available 24/7 is great

Cons: cost is expensive along with credit card processing fees

Pros: I really appreciate how easily you can customize and set specific details of listings. I believe it allows more different types of businesses to use Xola pretty easily.

Cons: Being able to edit bookings which use the split payment option would be SO ideal. I often times have to cancel the booking and rebook, which makes any refunds more complicated down the road. I would really also appreciate the feature to type the number of guests into a booking made manually, instead of having to click increase/decrease for each guest. In the purchases tab, the order it comes up seems pretty random. It would be incredibly helpful if all purchases/cancellations/guestlists/etc would appear in chronological order. It would also be helpful if you could filter it via cancellations, etc. There's a random glitch I'm noticing recently where the guest will input their email and phone number, but when looking at their booking through the dashboard, their email shows up twice. When I go into the customer's profile, their phone number shows.

Pros: Reservations and customer contact information.

Cons: Deposit time posting, Other than that no real concerns.

Pros: I love the reporting and simplicity of the user interface .

Cons: Multi day booking feature is a little rough . You have to book each day individually instead of just clicking number of days .

Pros: First, while not important in the long run, the interface is elegant and clean. They actually thought about the design. Most important, it was super easy to implement. How easy, you say? Well, they have an option to spend something like $200 to get someone to walk you through the set-up. I thought this was a great option so I signed up for it. But as I was toying around with it, I realized that it was so super-easy that I actually had done the set-up. After set-up, it is easy to use and intuitive in managing my reservations for my tour company. What else?? When I don't understand something immediately, there are CS agents always at hand via chat. They are smart. Unlike some companies who hire someone to read through a flowchart of problem solving and often get stumped, these people simply know how the platform works from beginning to end. I have never had an occasion when I contacted support and did not have my problem solved immediately.

Cons: Nothing! They are the best!! HAHA -- I have to write a longer review than the first line! Okay -- Really, they are the best! ;)

Pros: Simple and clean, very customer friendly, easy to make changes

Cons: I don’t really have any complaints about Xola

Pros: Abandoned cart capture, back office ease of use.

Cons: Waiver integration with Viator. Cancellations are difficult.

Pros: Easy to set up. Excellent capture of data

Cons: No comments but if there were anything it would be minor

Pros: It was great as a kayak guide with appointment booking.

Cons: It could be difficult to edit pricing/time slots ahead of time