Breely

Pros: The reason I chose to use Breely is because the notifications that are sent to my clients tell them when their appointment is, where it is, and what it is for. This is very important to me. My customers stay informed about their appointments easily. The price is great compared to other scheduling options. Also, being able to customize my reminders is a plus!

Cons: The thing I like least is that there is not an easy way to repeat appointments. I have clients that come at certain times every week or month. If I could do a repeat appointment for a year at the time it would make scheduling easier. I wish there was an app. I can only see one day at the time with my phone so a tablet or computer is necessary for scheduling and searching for appointments.

Pros: Similar to other scheduling apps for less cost, but there are definitely kinks within the system that need to be worked on and features that can be added for a better user experience.

Cons: Biggest con is customer support is highly lacking, especially for a paid subscription. The link to scheduling didn't work on many mobile scheduling devices as reported by many customers. Support said they could not duplicate the issue, yet issue was widespread. Communication stopped from "support" after saying they couldn't duplicate despite reaching out and sending screenshots of the issue. Interface for building scheduling could use some improvements for a more intuitive expeirence.

Pros: It is flexible, easy to use and most importantly, effortless for my clients! The price is perfect, but it’s more about how customizable it is and how flexible it is! To say that it’s worth it is an understatement!

Cons: One thing I wish was easier was being able to set up products. Although you can do it, it doesn’t really fit with how I would like to be able to organize and track products. I don’t need anything complicated, but I wish Breely did this because I know that they would do it well!

Pros: The AI feature saves me so much time! I can just ask it to make forms for me ect., and it does it just like an assistant would.

Cons: Having to have a separate place for a forms and events seems redundant and took too much time having to use them together. Seems like integrating them into one thing would make things quicker.

Pros: I am new to Breely and have been amazed with the many things I'm able to do for my business besides just scheduling. The service has allowed me to create my own intake and consent forms, which can be automated to be sent at the time of scheduling. I've also set up classes as events and am able to accept payment at the time of scheduling as well as create automated emails with this service. The best part of Breely is that you're able to open a free account to learn the service to work with the scheduling and forms to see if it fits your needs!

Cons: There is a small learning curve associated with learning how to create forms, but being able to customize my own intake forms is priceless.

Pros: Simple calendar layout, easy form creation, excellent customer-facing experience for using things like packages and managing appointments.

Cons: We'd like if there was an app as it would allow for easier event management by our contractors for events. We are also a little uncertain about the product's longevity simply given that it isn't well known and hasn't been around long. I think the AI form building is incredible, however it's at the detriment of being less fluent in navigating the software personally.

Pros: It is user friendly, and the AI makes it easy to ask questions and get answers quickly. The set up is quick and very straightforward. Definitely something I want to use with my entire team.

Cons: Trying to connect to an actual human being to answer some questions regarding billing. I sent multiple emails but received no communication back and it has delayed my process and consideration of purchase.

Pros: Breely is an easy to use but advanced appointment booking and management platform. I was looking for a booking platform that would help me use Square payments, allow to create different availability for each team member, create custom emails, be good value for my money, and have an excellent customer support. I found all this and more in Breely! I can have all I was looking for, plus create gift vouchers, discount codes for my clients, and create forms like T&C's agreements, waiting lists or email preferences. I am very happy with Breely, and my clients noticed the difference!

Cons: One thing that I didn't like was that in order to automate newsletter submissions, I would need to use a paid subscription to Zapier, so Zapier would use webhook to extract my clients data from Breely into MailerLite. Unfortunately, webhooks in Zapier are only on a paid plan. So for now I transfer my client's data manually, but my husband is a programmer, so hopefully he will create a free workaround for me.

Pros: We are a small online business, we tried all sorts of scheduling platforms on the market, free or paid, but nothing met our unique requirements. Breely is the only software that managed to tick all of our checkboxes. Very high customisation! And more importantly, at a very affordable monthly rate!!

Cons: I personally think the user interface can be improved. As a product designer myself, I can see Breely’s strong UX centric values demonstrated in the well sort out product. All the functionalities are there, but visual it can look a bit nicer! Also, would be great if the Breely branding can be removed.

Pros: For the price, I think this scheduler does almost everything I need it to. I am a massage therapist, and being able to have HIPAA-compliant forms is a must, and thankfully, Breely accommodates that. The form-making process is easy and intuitive. There are some basic CRM features included like follow-up emails and texts, which are a nice added touch. As a sole proprietor, Breely has been a great tool.

Cons: The customer support is AI only, which became frustrating when I had an account issue that was limiting my customer count. I had to interact with the AI a lot in order to finally be given information about putting in a support ticket. Once I put the ticket in, I never got a confirmation that the issue was addressed, but I noticed that it was resolved, and I was actually credited, which was appreciated. So if you are diligent, you will be helped, but troubleshooting was not as seamless as it could be.

Pros: It’s very user friendly and the AI features are accurate and helpful. I was easily able to link it to my website for clients to book, and link to my calendar for easy scheduling.

Cons: I think the payment linking options could be better, but other than that I have only positive comments.

Pros: The ability to restrict 'resources' on the calendar. We run workshops and only have one teaching area available at a time, so this feature helps us offer as many spots as possible, but prevents overbooking from occurring. It saves heaps of time in admin!

Cons: I'd like more ability to edit the look of the emails sent to customers, to add branding and custom brand colours would be great.

Pros: Breely is amazing, very easy to use, great value for money. booking is great, is very great tool for customer support,

Cons: there are some limitations on design as it does not allow much customisation to be done but other wise it's great

Pros: I liked when we could speak with a person. I wish it cost more so we could. It's almost "too" cheap.

Cons: It's all bot, no humans now. Asking for work-arounds to a bot named Fin goes nowhere, even when you say you need more help. No one responds!

Pros: Simple to use and easy to add to business website. Love that you can customize it to what you need it for.

Cons: I noticed that there is not an app for Breely yet, which adds a step to check your account and appointments. Would be nice to have an app.

Pros: The customer support is great! I am new to Breely and still trying to figure everything out. I had an issue with merging accounts and reached out to you guys on Saturday with the expectation of receiving a response on Monday but I just got a resolution to my issue by [sensitive content hidden] who walked me thru how to obtain my other accounts. Thanks you so much!

Cons: I think there should be some YouTube video out there or on your site to help newbies common issue that regularly occur.

Pros: I've been incredibly impressed by the overall robustness, especially the ability to maintain not just more classic scheduling but subscriptions, packages, and classes in one space.

Cons: It's clunky and not always the most intuitive. The conditional logic, while appreciated compared with so many platforms without it, is nonetheless quite limited and an incredibly unfriendly UX. I've also already encountered a couple glitches. And Breely's lacking several features that are key for me and, I imagine, many other industries, such as the ability to set a meeting as a call, offer location options without creating separate forms, or any type of meeting poll.

Pros: I’m loving Breely’s fresh, modern interface. It feels light-years ahead of the bloated setup I left behind with Acuity. As a coach and consultant, the automations and forms are a perfect fit for my business—we’ve streamlined so much follow-up that our client concierge role is almost obsolete.

Cons: One heads-up: when I traveled, it defaulted to the local time zone instead of sticking with my EST setting. I just escalated it, and based on Breely’s usual responsiveness, I expect a fix soon.

Pros: What I liked about Breely is the customer service. They have responded to me while also working on features that I would like to have added.

Cons: The lack of updates on features introduced is what I liked the least. Updates on features would be great for users, as it feels like Breely is constantly growing.

Pros: The platform is easy to use and affordable for small startup businesses. The platform has helped me in getting new clients.

Cons: So, I have liked it. The platform has helped me in getting new clients. The platform has helped me in getting new clients.

Pros: I love how simple and easy Breely is to use. It was recommended to me by someone on Upwork, and I’ve genuinely enjoyed the experience, especially as someone launching a new business.

Cons: No major complaints so far. I think some minor design tweaks could make the platform even more intuitive, but overall it works well.

Pros: The Breely team is not only incredibly responsive, but also quick to resolve issues and roll out improvements. I love how customizable Breely is, and really appreciate the clean look and feel on the client-facing side too.

Cons: No cons so far! Breely is a bit newer, so it may not have some features offered by other scheduling platforms yet, but they are catching up quick.

Pros: It functions well for simple sign ups and payment. I was able to figure out how to share the sign up link and use it to successfully schedule my online class.

Cons: It is not super user friendly-especially figuring out how to share sign up links and add waivers to the sign up.