Rating
4.7
795 reviews
Categories
7
Employees
0
Peek Pro is a revolutionary operating software designed for tour and rental operators looking to manage guest reservations and increase revenue. This platform offers a world class reservation experience, dynamic pricing and a comprehensive Point of Sale system. Automate hundreds of routine tasks with a robust mobile app, which supports real-time data management, check-ins, digital waivers, and detailed reporting. Boost customer satisfaction with smooth interactions throughout their journey, streamlined by features like automated text reminders, self-rescheduling options, and contactless QR code entry. Trusted by thousands of operators, Peek Pro has shown to increase business revenues by an average of 30%. Backed by an award-winning customer support team ready to assist with any needs—from solo tour guides to large-scale exhibits. Peek Pro is ready to help your business grow. Ready to see it in action? Schedule a demo with us today!
Ad spend / mo
$3K
35 paid keywords
Paid visits / mo
1,116
Organic keywords
4,740
Organic visits / mo
9,384
Authority
38
1,487 ref domains
Creatives run
71
as PEEK TRAVEL INC
Active now
27
last 14 days
Advertising since
Apr 2023
3+ yrs running
Last seen
today
still active
Running 7 ads on LinkedIn as High Peek Pro - a paid B2B channel, on top of any Google/Capterra spend. Includes video creative.
The shared messaging across Tour, Activity & Reservation Booking Platform advertisers - the validated angles to copy. See the niche →
(795 reviews)
Support does disappear during holidays. We do not need some one manning the ticket desk all day because everyone shows up with their smart phone. It keeps track of our 10 paddleboards so we do not have two groups of ten paddlers showing up at the same time for the 10am paddle trip (which may help).
Pros: As long as folks know they can purchase tickets before 3 AM, I will not have to answer the phone to sell tickets (which is fine). When someone calls the support line, there is a real person who answers the call and does not sound like a robot, which shocked me.
Cons: Changing the tour schedule also does not blow the whole system up. Booking fees are outrageous and the customers keep sending me emails telling me how much they hate paying those fees. When a customer tries to add something extra to their order (like a sandwich) the entire checkout page goes blank and stays that way for 14 seconds (like a "wheel of death") and we lose sales. It is also super frustrating to have to do math every single time a customer wants a refund because the total amount charged to the credit card is displayed in the dashboard rather than the net amount that the vendor gets after the vendor's cut.
Eugene S. · Chief Product Officer and Co-Founder · Information Technology and Services · May 13, 2026
Other than a fairly user-friendly setup with a learning curve, the experience has been horrid. Once the honeymoon phase ends, business owners have little recourse with any issues and are completely at the mercy of the rep. Customer service, even by present day standards, is non-existent. Set up your platform and cross your fingers there are no issues that affect a customer or need immediate assistance. It’s a minimum 24-hr response time and total resolution can take weeks and includes never being able to connect directly with the department needed to resolve the issue. DO NOT use PEEK PRO. Spare your business the indirect costs.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Dock Scheduling | 1 | 5 | Ad |
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| online booking | $1.48 | 1 | 18.4% | www.peekpro.com/lp/online-booking |
| peek pro | $3.13 | 1 | 17.3% | www.peekpro.com/ |
| beyond pricing | $11.10 | 2 | 13.4% | www.peekpro.com/lp/fareharbor-two |
| peekpro | $3.13 | 1 | 9.1% | www.peekpro.com/ |
| peek pro pricing | $8.97 | 1 | 3.5% | www.peekpro.com/ |
| wetravel | $2.48 | 3 | 3.1% | www.peekpro.com/ |
| tableall | $3.59 | 1 | 2.5% | www.peekpro.com/lp/online-reservations |
| xola | $0.84 | 2 | 1.5% | www.peekpro.com/lp/xola |
| guest reservation | $5.64 | 2 | 1.3% | www.peekpro.com/lp/online-reservations |
| boat rental management software | $19.13 | 2 | 1.2% | www.peekpro.com/lp/boat-rentals-two |
| peek] | $1.64 | 1 | 0.6% | www.peekpro.com/ |
| reservation websites | $2.51 | 1 | 0.6% | www.peekpro.com/lp/online-reservations |
| tour operators software | $9.90 | 1 | 0.3% | www.peekpro.com/lp/tour-operator |
| biletto | $3.11 | 1 | 0.1% | www.peekpro.com/lp/online-booking |
| trip bus booking | $1.05 | 1 | 0.0% | www.peekpro.com/lp/bus-tours |
Online Boat Booking Software
Boat Tours & Charters Platform — Peek Pro is the world's most advanced operating system for boat tours & charters
https://www.peekpro.com
Peek Pro - Official Site - All-in-One Booking Software
Grow your business by 30% with Peek Pro's powerful booking software.
https://www.peekpro.com
Online Reservations Platform | All-In-One Reservations System
Grow your tours & rentals business by 30% with Peek Pro's online reservations software. The world's most advanced operating software for tours and rentals. All-in-One Platform. Peek Pro 9 Now Available. No Long-Term Contracts.
https://www.peekpro.com
Peek Pro - Official Site
Official Peek Pro Platform — Automate tasks and focus on your guests' experience using Peek Pro's suite of tools. Boost revenue and streamline operations with Peek Pro's online booking software. Peek Pro 9 Now Available.
https://www.peekpro.com
Peek Pro - Official Site | All-in-One Booking Software
Boost revenue and streamline operations with Peek Pro's online booking software.
https://www.peekpro.com
Pros: The ability to override a standard booking calendar for private tours. Fairly user friendly for setup and, once set up, it’s a smooth operation as long as no issues arise.
Cons: Everything else. There is no customer service. Their phone number is AI-answered with only creating a ticket as the option. Their AI chatbot turns into a weeks-long communication with the rep(s).
Anonymous User · Owner · Leisure, Travel & Tourism · July 22, 2025
$8f
Pros: Lots of promises of a great staff working behind the scenes with cutting edge technology Some of the widgets are cool
Cons: Absolute ZERO support, left to chat with an AI bot that has no answers constantly getting kicked out, logged off on their website platform does NOT integrate well with Tripadvisor
mark p. · owner · Maritime · July 2, 2025
Their whole process is simple and streamlined. Everything from scheduling the initial contact, the demo meeting, and finalizing our product. They understood exactly what we were looking for and provided it fast and flawlessly.
Pros: The employees were very knowledgeable, helpful, and made it easy to understand the software with their instruction.
Cons: Nothing, everything was perfect. We had a great experience. The service was fast, easy to understand and schedule.
Nicholas T. · Owner · Recreational Facilities and Services · June 18, 2025
$90
Pros: Absolutely nothing. This is one of the worst company I've done business with. They dont even respond to your emails even when its emergency.
Cons: Everything is wrong and unprofessional about peek and absolutely no help but a ai chat and call agent that cant help in no way.
Levawn W. · Director · Leisure, Travel & Tourism · June 10, 2025
Trained pros that are willing to train their clients. I'm not a big tech guy and they went out of their way to make it happen. Austin doesn't make enough money to put up with old dogs like me.
Pros: They are really on it. They have a plan and execute it well.
Cons: I have not seen anything negative thus far.
Joe S. · Owner · Recreational Facilities and Services · April 10, 2025
Very good. The implementation was very organized.
Pros: Quick, organized and professional. Sales did a face to face handoff with the implementation team.
Cons: NA. I did not have any complaints or cons.
Andrew S. · Owner · Hospitality · April 3, 2025
Excellent. I was with Peek for a couple years, then switched to FareHarbor for the past few years. I switched back and couldn't have been happier. They made the transition back easy and quick. Thorough without feeling overwhelmed. And their tech is great.
Pros: The people. The support/on-boarding staff (especially [sensitive content hidden]) were top notch and made the transition to the platform easy. She consistently followed up and had an answer to everyone of my questions.
Cons: Needs a few more portal partners. But that can be easily fixed.
Joe T. · Owner · Leisure, Travel & Tourism · April 3, 2025
It was a great experience! The onboarding was good, and the check ins were also helpful.
Pros: The app/program itself is great! [sensitive content hidden] was also great to work with!
Cons: I wish there was more customization options as to what the booking pages look like. More color options.
Lina K. · Owner · Entertainment · March 23, 2025
Luke warm at best. There have been booking problems, GETTING PAID problems, refunding problems, and a general lack of regard for problem solving.
Pros: I have been a user for 10 years. Peek used to be easier to use when they had staff for customer service.
Cons: Peek keeps diminishing their back end help. Now, Peek tries to use backend AI. Totally useless. Look, I am paying Peek to manage my bookings for a fee. That comes with the expectation that I can get a problem solved in the first contact. The best, most efficient contact is with a human. I will either go back to paper and pencil or find another provider,
Joe M. · Overlord of Fun · Entertainment · March 13, 2025
Very positive. Does everything you want and more
Pros: Very easy to use. [sensitive content hidden] made it very easy
Cons: That I didn’t use it sooner! Great platform
Blake G. · Captain · Fishery · March 7, 2025
[sensitive content hidden] was great to work with during my onboarding.
Pros: More advanced features than Fareharbor. Scheduling activities is easy and creating calendars that are interactive with my clients is great.
Cons: Some of the report features are difficult to reconcile with my QuickBooks. (payouts/tax reporting)
Jennie J. · Operations Manager · Sports · March 3, 2025
This has been a very good experience and overall we are very happy with the product, the software and the results we are seeing.
Pros: I reached out to a few booking companies and Peek was the only one to respond. They have been great at communicating, open to questions and helpful in the startup process. Their software has been very easy to pick up and start using. Their prices are very comparable and fair.
Cons: None so far, except that we lose [sensitive content hidden] to work with, she was awesome during the onboarding process.
Caleb M. · Wrangler · Leisure, Travel & Tourism · February 24, 2025
Great in the beginning, awful now. Wouldn’t recommend to my biggest competitors at this point
Pros: When I first started with this company 10 years ago the customer service was amazing, in the last 3 years it has gone completely down hill.
Cons: Dispute team is a JOKE! They are zero help and don’t answer your questions, that’s if you can get them to email you back in the first place. They will shut your bookings down and not say anything to you if you don’t do all their merchant changes, even if you don’t agree with them. Don’t even get me started on the delay of them depositing funds into your account if they’re not withholding them for some unknown reason like not providing information thY doesn’t change every year.
Rachelle B. · Owner · Entertainment · February 24, 2025
The staff has been very helpful, professional, and timely. The booking site is easy to navigate from the customers point of view. It is also very user friendly on the manager side as well. I have already blocked out dates and booked clients from the back end. We are confident that this booking site will do most of the tedious work it takes to book our trail rides and allow us to focus more of our time on what matters, our paying customers. Thanks for everything Peek Pro and Peek Pro Staff!!
Pros: I have been most impressed with the staff. Each of them have been more than helpful and very professional.
Cons: I do not have anything negative to say about my experience with Peek Pro.
Andrew S. · Owner, Operator · Entertainment · February 7, 2025
For a while Peek pro was very good for our company but as we expanded into new products, packages etc, we found another platform that fits better our company
Pros: The booking system and inventory options.
Cons: High fees for the clients and missing a waiting list option and they way to build packages is not very user friendly
Aitor D. · Director · Sports · December 26, 2024
I'm having a lot of fun with the system, I have a few test reservations from trusted resellers to get a feedback. The system itself is easy to use even though it is complex it never feels like things are hidden or difficult to find.
Pros: It is a very complex system and comes with a lot of features that provide a great customer experience when making reservations and also keeping them informed. The customer portal is amazing to communicate information to the guests. Overall the automation is a great time saver, mass texting and email is another great feature to reach out at once. Also a lot of features for the back office to run reports, to organize things and it is lightning fast.
Cons: There aren't really any cons that I came across, none that I can think off.
Tommy R. · Founder and Administrator · Leisure, Travel & Tourism · December 20, 2024
The reps were very responsive to questions and issues. Both were very friendly and helpful
Pros: Peek Pro has made many improvements since we last considered it a year ago. We like the checkout process and easy user interface.
Cons: There are a few limitations, but nothing that alters our business operations.
Molly R. · Reservation Manager · Airlines/Aviation · December 19, 2024
Pros: The software easily integrated with my website and is intuitive to use. More importantly, the sales and onboarding team was excellent to work with. [sensitive content hidden] was very knowledgeable of the product. Her communication and follow up was top notch! I would highly recommend.
Cons: Peek Pro exceeded my expectations, so there is nothing to complain about.
Chuck G. · Owner · Maritime · December 18, 2024
Pros: Its a good product. It does what most Reservation System do. Nothing rewally out of the ordinary.
Cons: Customer service.Cancelled my account because of the poor communication of their agents. Once I asked to cancel my account, they didnt even ask why, not even hesitated.
Nicolás F. · Manager · Leisure, Travel & Tourism · November 27, 2024
Horrible. Would not recommend. Switching to another platform since I heard this is common for peek pro.
Pros: In the beginning it was helpful to get the business started.
Cons: The payouts stop processing and the money we made was stuck in the system.
Chameka S. · Manager · Consumer Services · October 18, 2024
Excellent . The onboarding was professionally done
Pros: Easy to change; good looking front facing
Cons: Nothing. I left but came back after having Peek for 2 years
Nikki G. · Owner · Leisure, Travel & Tourism · October 18, 2024
The worst in all history. They don’t care about their clients.
Pros: Nothing at all. They suck and I want my money now
Cons: Peek pro has kept our money. We haven’t been able to get paid for the past month and half and we call everyday. The situation is escalated to people that don’t care and they say our payment is in transit. Well where is it in china because we still haven’t received our money and this is the worst company ever, worst customer satisfaction. I wish I never would have signed up with this company that doesn’t care about their customers. We are here struggling to get over $2k in our account because peek pro can’t get it together. I demand they give us our money or we will be forced to go to the business bureau
Mariam D. · Manager · Sports · October 18, 2024
Traumatic, horrible, disappointing, frustrating, and time-consuming. They illegally filter out negative reviews. I'm now with Fareharbor and very happy.
Pros: The integrated waiver was helpful as was the pre-tipping feature.
Cons: I've switched booking systems several times for different reasons. By far the worst was Peek Pro. Customer service consistently took over a week to respond. I had an emergency and called customer service, texted, used the chat, and even reached out to my initial onboarding specialist and heard only crickets for 6 days!! I felt completely unsupported and they negatively impacted my business. They bring you on and then hang you out to dry.
Laine J. · Tour Operator · Consumer Services · August 21, 2024
Pros: booking process is smooth to the customer
Cons: Recently (July 15t, 2024) Peek has updated their Payment system and all users had to register for the new program. I have been trying to register on that for almost 2 weeks and because of a bug, I am not being able to complete this procedure. Due to that, my account is basically blocked and we are not being able to receive reservations neither we are being able to transfer our funds to our bank account. We understand changes are necessary but if you are encoutering an issue on your side, you do not harm your clients because of that. So far, I spoke to several employees from the Customer service, only through chat and email and no one is finding a solution to that. Ridiculous...
Luis S. · Manager · Animation · July 16, 2024
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| 5 |
Shortlist |
| Equipment Rental | 1 | 9 | Ad |
| Registration | 1 | 11 | - |
| Appointment Scheduling | 1 | 18 | Ad |
| Reservations | 1 | 21 | Shortlist |
| Scheduling | 1 | 24 | Ad |