Peek Pro

Pros: Lots of promises of a great staff working behind the scenes with cutting edge technology Some of the widgets are cool

Cons: Absolute ZERO support, left to chat with an AI bot that has no answers constantly getting kicked out, logged off on their website platform does NOT integrate well with Tripadvisor

Pros: The employees were very knowledgeable, helpful, and made it easy to understand the software with their instruction.

Cons: Nothing, everything was perfect. We had a great experience. The service was fast, easy to understand and schedule.

Pros: Absolutely nothing. This is one of the worst company I've done business with. They dont even respond to your emails even when its emergency.

Cons: Everything is wrong and unprofessional about peek and absolutely no help but a ai chat and call agent that cant help in no way.

Pros: They are really on it. They have a plan and execute it well.

Cons: I have not seen anything negative thus far.

Pros: Quick, organized and professional. Sales did a face to face handoff with the implementation team.

Cons: NA. I did not have any complaints or cons.

Pros: The people. The support/on-boarding staff (especially [sensitive content hidden]) were top notch and made the transition to the platform easy. She consistently followed up and had an answer to everyone of my questions.

Cons: Needs a few more portal partners. But that can be easily fixed.

Pros: The app/program itself is great! [sensitive content hidden] was also great to work with!

Cons: I wish there was more customization options as to what the booking pages look like. More color options.

Pros: I have been a user for 10 years. Peek used to be easier to use when they had staff for customer service.

Cons: Peek keeps diminishing their back end help. Now, Peek tries to use backend AI. Totally useless. Look, I am paying Peek to manage my bookings for a fee. That comes with the expectation that I can get a problem solved in the first contact. The best, most efficient contact is with a human. I will either go back to paper and pencil or find another provider,

Pros: Very easy to use. [sensitive content hidden] made it very easy

Cons: That I didn’t use it sooner! Great platform

Pros: More advanced features than Fareharbor. Scheduling activities is easy and creating calendars that are interactive with my clients is great.

Cons: Some of the report features are difficult to reconcile with my QuickBooks. (payouts/tax reporting)

Pros: I reached out to a few booking companies and Peek was the only one to respond. They have been great at communicating, open to questions and helpful in the startup process. Their software has been very easy to pick up and start using. Their prices are very comparable and fair.

Cons: None so far, except that we lose [sensitive content hidden] to work with, she was awesome during the onboarding process.

Pros: When I first started with this company 10 years ago the customer service was amazing, in the last 3 years it has gone completely down hill.

Cons: Dispute team is a JOKE! They are zero help and don’t answer your questions, that’s if you can get them to email you back in the first place. They will shut your bookings down and not say anything to you if you don’t do all their merchant changes, even if you don’t agree with them. Don’t even get me started on the delay of them depositing funds into your account if they’re not withholding them for some unknown reason like not providing information thY doesn’t change every year.

Pros: I have been most impressed with the staff. Each of them have been more than helpful and very professional.

Cons: I do not have anything negative to say about my experience with Peek Pro.

Pros: The booking system and inventory options.

Cons: High fees for the clients and missing a waiting list option and they way to build packages is not very user friendly

Pros: It is a very complex system and comes with a lot of features that provide a great customer experience when making reservations and also keeping them informed. The customer portal is amazing to communicate information to the guests. Overall the automation is a great time saver, mass texting and email is another great feature to reach out at once. Also a lot of features for the back office to run reports, to organize things and it is lightning fast.

Cons: There aren't really any cons that I came across, none that I can think off.

Pros: Peek Pro has made many improvements since we last considered it a year ago. We like the checkout process and easy user interface.

Cons: There are a few limitations, but nothing that alters our business operations.

Pros: The software easily integrated with my website and is intuitive to use. More importantly, the sales and onboarding team was excellent to work with. [sensitive content hidden] was very knowledgeable of the product. Her communication and follow up was top notch! I would highly recommend.

Cons: Peek Pro exceeded my expectations, so there is nothing to complain about.

Pros: Its a good product. It does what most Reservation System do. Nothing rewally out of the ordinary.

Cons: Customer service.Cancelled my account because of the poor communication of their agents. Once I asked to cancel my account, they didnt even ask why, not even hesitated.

Pros: In the beginning it was helpful to get the business started.

Cons: The payouts stop processing and the money we made was stuck in the system.

Pros: Easy to change; good looking front facing

Cons: Nothing. I left but came back after having Peek for 2 years

Pros: Nothing at all. They suck and I want my money now

Cons: Peek pro has kept our money. We haven’t been able to get paid for the past month and half and we call everyday. The situation is escalated to people that don’t care and they say our payment is in transit. Well where is it in china because we still haven’t received our money and this is the worst company ever, worst customer satisfaction. I wish I never would have signed up with this company that doesn’t care about their customers. We are here struggling to get over $2k in our account because peek pro can’t get it together. I demand they give us our money or we will be forced to go to the business bureau

Pros: The integrated waiver was helpful as was the pre-tipping feature.

Cons: I've switched booking systems several times for different reasons. By far the worst was Peek Pro. Customer service consistently took over a week to respond. I had an emergency and called customer service, texted, used the chat, and even reached out to my initial onboarding specialist and heard only crickets for 6 days!! I felt completely unsupported and they negatively impacted my business. They bring you on and then hang you out to dry.

Pros: booking process is smooth to the customer

Cons: Recently (July 15t, 2024) Peek has updated their Payment system and all users had to register for the new program. I have been trying to register on that for almost 2 weeks and because of a bug, I am not being able to complete this procedure. Due to that, my account is basically blocked and we are not being able to receive reservations neither we are being able to transfer our funds to our bank account. We understand changes are necessary but if you are encoutering an issue on your side, you do not harm your clients because of that. So far, I spoke to several employees from the Customer service, only through chat and email and no one is finding a solution to that. Ridiculous...