Nexus EHR

Pros: User friendly for the provider and simple to use.

Cons: Patient portal is difficult to understand for patients.

Pros: The customer service; any questions or changes are promptly addressed. Also the ability to customize templates to our specific needs.

Cons: Occasional lag time between NEXUS and our billing/scheduling software, and occasional lag time with electronic prescribing.

Pros: Customer service and their willingness to help or adapt to our speciality and office needs

Cons: Have to pay to send records out which I feel should be part of an EHR system

Pros: Nexus EHR is easy to understudy and navigate. The tabs are easy to find and easy to use. The team of experts that handle the program are very professional and easy to reach. Sunil and his amazing team are very accessible, and they make my job easy. And they are just a phone call away.

Cons: Sometimes the system can have a delayed response of not more than 5 mins. I have not had any major issues with this system.

Pros: User friendly, Prescriptions are easy to do.

Cons: Unable to record urine drug screen results in a data base

Pros: Clean view of appointments, like how easy it is to read. I like the undocking ability to see chart on another screen.

Cons: Slow at times, it takes a minute to have open and chart in patient note

Pros: Perhaps the single greatest feature that we love about Nexus EHR is our ability to personalize the software program to meet our individual provider and specialty practice needs! It has been amazing! In addition, the prompt response time from [sensitive content hidden] and the entire support team when issues or concerns do arise, has always been above or beyond our expectations. Honestly, we have the sense that we are their only client, which of course we know is not the case! We couldn't be happier.

Cons: It would be helpful if the Communication Task windows could be moved around on the computer screen by the user so that they could see other information on the Medical Summary page without having to undock the patient's EHR file. Adding the patient's date of birth, MRN and possibly the phone number to the Task Heading would also be very helpful.

Pros: Easy to use. The system is dependable. Interfaces well with our practice management system.

Cons: Does not have a configuration with zoom. Sending labs is somewhat difficult. We cannot see what has been texted to the patient.

Pros: There response time is for any issue is usually within 2 hours. My representative [sensitive content hidden] is amazing, he takes his time to explain everything and always willing to jump on a video call to navigate the system.

Cons: Searching for a diagnosis can be a little time consuming but once you become familiar with how the diagnosis are worded, it becomes easier.

Pros: I like how user-friendly it is and how considerate Nexus support considers software add-on requests. I love how user-friendly the templates are to create and edit.

Cons: We had issues with the QRDA III Reports generated provided for MIPS reporting as well from time to time we find Nexus runs slow with no explanation from the Nexus Support team. This usually resolves the same day.

Pros: [sensitive content hidden] provided information in a timely matter

Cons: Sometimes it tends to slow down at of no where.

Pros: I like that it is user friendly and clear to use.

Cons: I am sure there are features to be used but am not aware of.

Pros: Always available if I have any questions or need help with anything. Response time is quick.

Cons: I don’t have any complaints. The system is very easy to use

Pros: easy to use and learn, support from [sensitive content hidden] is top notch.

Cons: nothing i would add to this. they are great and [sensitive content hidden] is the absolute best

Pros: The nexus clinical team are knowledgeable and helpful!

Cons: Copying and pasting telephone numbers sometimes ends up with scrambled numbers and they have to be manually typed risking errors!

Pros: Simplicity without loss of functionality. All features our clinic needs are there.

Cons: None. Maybe sometimes online help chat is delayed in response. But we can always call directly.

Pros: Nexus is a very simple EHR and user friendly. We have older staff who are not very comfortable with computer programs and have been able to easily navigate this system.

Cons: I feel that there needs to be a way to better document certain parts of an encounter and patient visit other than entering it in a note or in a task. There could be a few changes made to better accommodate for every day patient care and treatment plan.

Pros: User friendly format for completing notes

Cons: The rollout has been slower than I anticipated. I started using the product before the preferences I sent in were even uploaded.

Pros: It is a convenient app, with several features that help establish a successful/ easy-going healthcare. Patients' managements/ being able to share documents with them.

Cons: It is slightly difficult to manage with a small clinic, since there are so many features.

Pros: The system is very easy to use. There is nothing to dislike about the system. Customer support and training are top notch, it feels like an in-house team. If there is something that needs to be added to the system, the team will work on it and make that happen. Charting is another very feature of this software.

Cons: there is nothing to dislike about this software

Pros: Nexus is a very user friendly software. It is very easy to upload documents and access them when needed. The fax option is very nice as well. This saves on paper and the documents received can easily be filed into patients charts. The physicians in the practice find it very easy to enter patient information and dictate notes.

Cons: There are only a few things that we can say that we do not like about this system. Isn't that with with everything? This software sometimes glitches from one patient to another. Lastly, some office staff have trouble pull up patients when other office staff do not. Its as if the system doesn't recognize that patient for that one employee but it does the other.