DaySmart Appointments

Pros: It worked...most of the time. It didn't work well, and it was difficult to get the value for the money spent.

Cons: Clunky, it only fits a particular type of office. I am a solo practitioner, and they more than doubled the rate....with no additional value. I tried to cancel 6 months ago, but they seem unable to respond.

Pros: I have used this for years and it is invaluable. My answering service and I can all coordinate and access the format from different locations. They also have an app so I can get my data anywhere. It is vital for my business.

Cons: There is nothing I don't like. Everything is positive. I have lost contact a couple times but that was years ago.

Pros: 2 WAY SMS CONFIRMATIONS THAT AUTOMATICALLY UPDATE THE CALENDARS STATUS ONCE THE CLIENT HAS CONFIRMED VIA SMS

Cons: THEYRE POP OUT WINDOW BUT THAT IS GOING AWAY SOON. YOU DONT HAVE THE ABILITY TO EDIT YOUR OWN SMS MESSAGES - THEY HAVE TO DO IT FOR YOU

Pros: Fonctionne très bien, beaucoup d’options. Assez simple à comprendre. Peut être utilisé pour une entreprise mobile

Cons: Seulement en anglais. J’aimerais que le prix soit plus en fonction de l’usage nécessaire à mon entreprise

Pros: Ease of set up and use. Very user-friendly at a nice price point The customer service is outstanding!

Cons: I really cannot think of any single thing I do not like. Maybe the reports can be streamlined a bit better.

Pros: Very reliable and easy to program to fit the needs of my business as we navigate through the Covid crisis and changes to how we work.

Cons: Had some minor malfunctions when switching between browsers. Prior to the change in ownership, customer service was not optimal.

Pros: Easy access to the app. We have our interpreters using it on their phones. They also like the fact user name and password can be saved and they don't have to type every time they need to use the app.

Cons: Few times the system was very slow. In our case that is downer because or customers call us and they complain, but Day Smart fixed the problem right away.

Pros: I felt DaySmart was well organized. I was able to manage clients and view my availability easily.

Cons: I had minor difficulty navigating the site by a monthly view, rather than daily.

Pros: ease of use and billing has been efficient for years

Cons: I need to be sure you do not double charge my clients. We had an issue with that and I think it has been fixed.

Pros: User friendly for both staff and community members

Cons: Initial set-up caused some confusion about features disabling the public view but it eventually got resolved.

Pros: communicate schedule to other members of the team

Cons: It is very difficult to cancel recurring appointments It is slow to move from one week to the next - takes a long time to load the new page/calendar

Pros: I won't list them all but it basically does all of the main things our business needs to schedule appointments.

Cons: Not easily customizable for a reasonable cost.

Pros: I like how easy it is to use especially on a computer.

Cons: The app is limited for a supervisor. I can see all employees but, on the app, I have to view one at a time which is annoying.

Pros: I liked that is was easy to navigate and use!

Cons: I sometimes had confusion with customer support!

Pros: Self-booking by students. Easy scheduling, rescheduling and cancellation of the appointments

Cons: connecting with customer service department

Pros: Takes care of most of our needs with a simple interface. Our business has used it with great success for years!

Cons: Some of the lesser-used features can be a little difficult to access. We use a more basic version of the software so there aren't any YouTube tutorials available. However, an email to the company usually puts us on the right track.

Pros: Availability of reports The amount of Protocols that we can add User settings

Cons: Doesn't quite fit our industry of clinical research - but we have made it work

Pros: User-friendly, easily generates reports, daily/weekly ease of appointment availability access.

Cons: The initial setup was challenging but the DaySmart team was very helpful in guiding us through the process and has continued to be supportive with any issues that may arise.

Pros: For the most part, the support team was fairly responsive.

Cons: The system feels old and outdated, and many of the features we attempted to use were far from intuitive.

Pros: The flexibility to customize your site to best fit your individual customer experience. Also, the uptime for the website has been really good.

Cons: The only con I can think of is the recent price increases.

Pros: Ease of use and the customer service has kept me with the company! Prompt, helpful, and kind customer service reps will always equal loyalty.

Cons: Limited ability to create daily unique schedules based upon services offered. There are times my patients aren’t able to use the program at all because I have to block out a day I can’t be IN the office, but I can offer phone appointments. the program doesn’t allow this schedule exception. Big hinderence to my ability to run my practice efficiently and to my patients ability to access services.

Pros: We find DaySmart to be very helpful in storing client's history. We have used it for years and been able to find records from several years ago

Cons: I think the display views could use some customization options but overall we enjoy this

Pros: I have used this system for approximately 10 years when it was Appointments Plus. It has some great features for scheduling and client management.

Cons: The monthly calendar (on the left side of the screen) is not fully accessible without scrolling down so you can’t see the whole month or the options to look at the waitlist. I also don’t use some of the service options like online scheduling, payment processing, aligning with my Quickbooks or email marketing because I don’t want to have one system holding all my info. We have experienced times when DaySmart is down and I can’t afford not accessing my client files.