Asure

Pros: The system did a good job with the basic aspects of getting deposits made when needed. When I started with Asure 5 years ago, we had a dedicated rep who did a good job with customer service. That ended about 3 years ago when that individual left.

Cons: User interface was way behind current standards. Customer service was a hit and miss for getting people in a timely manner. The ability to run reports out of the system was terrible. I could not run my own annual worker's comp payroll report. I had to request the report from customer service which is a huge inconvenience. I was with Asure for over 5 years. When it came time to move to a different provider (due to the issues above), I was penalized a full year's payroll fees because it was deemed that I didn't provide enough notice to them. After being a customer for 5 years and since it costs them nothing extra if I leave, this was extremely unreasonable. I reached out multiple times to management and was denied any type of concession.

Pros: After payroll is processed, Asure automatically sends the reports to the office. It also sometimes includes a compliance package in the email.

Cons: It can sometimes be difficult to reach my assigned representative, so I often have to call and get routed to another representative.

Pros: My experiences with APTM have been fairly good. The only thing that needs improvement is response time for tickets. Sometimes it takes too long to hear back from Support.

Cons: I still believe that EV Classic needs a complete overhaul. The software reminds me of a payroll system I used back in the 1990's. EV Classic is very outdated and very unpredictable at times. In my opinion, It is not a user friendly software, especially for 2026. There are much better systems out there.

Pros: There was nothing while working with this company that I would cinsider a pro. Basic payroll functions were overly complicated and there was no one who you could speak with that could help with issues directly.

Cons: After switching to Asure I had to reach out mutiple times to get questions answered and finally was able to get someone to walk me through how to submit payroll. It was an overly complicated process and almost no support. At the end of the year I was informed by the state they had not filed any of our withholdings for the entire year. It took 3 months to get someone to actually address this and get it corrected. We still have ourtstadning penalties and intrest from late filings that they have not resolved.

Pros: Time tracking and attendance app. This is a very useful app for our company particularly because we have a lot of drivers that are consistently on the road and can submit their timesheets from anywhere. So, if I am missing a timesheet, I don't have to wait for them to return from their trip to get it!

Cons: Account management and support. I have had good and bad experience in the customer support department. There are excellent employees that are VERY informative and instructional when you are unsure of how to do something, then there is the very vague response with minimal information, and you have to try to "figure out" what they mean without asking them to elaborate several times (often times because I've never had to do it before) in turn it seems like they get annoyed with you and their responses become shorter and shorter. Customer support is HUGE when I look for a software program. This certainly could use improvement!

Pros: It is easy to use for a small business, but was very much out of compliance with multi-state taxation.

Cons: The system was a small business platform with no real single database for what we were looking for. The tax engine was not compliant. Reporting was minimal. In comparison to other systems, the pricing should have been much less to be competitive.

Pros: There was nothing really good about this program. It was not user friendly. Our accountants dealt with it.

Cons: The interface was not user-friendly. My staff got so angry at it that they would come to the office for us to explain how to use it.

Pros: Always willing to help answer our questions. Never had a problem with processing payroll. Reports were accurate

Cons: Was not able to provide us with an actual HR person. We needed an actual person we could call. Everything was mainly through email.

Pros: I liked its easy comprehension and practical usage. I have several businesses and it is crucial that certain aspects are made easier. This definitely aids in that.

Cons: It took me a few times to navigate, but is to be expected. Doing taxes, bookkeeping and payroll isnt always the most pleasurable tasks, but they have to be done.

Pros: Absolutely nothing. At first they were helpful and pleasant. That didn't last long. They pulled payroll from one client twice. Didn't pay taxes they withheld. Filed returns late. When we cancelled they didn't remit the funds that they held for 940s that they had collected. After several complaints, they told me that they had sent the money back to the client in "February". In April, my clients had not received anything. If I could leave negative stars, I would.

Cons: Hard to choose just one thing. Failed to make timely tax payments, failed to return funds when contract discontinued, failed to file returns on time.

Pros: Its very dependable for basic payroll needs.

Cons: The customer service needs improvement. They werent helpful at all.

Pros: that help is a email or phone call away. it just make worrying about my business easier not knowing whether i file everything correctly.

Cons: nothing i can think of at the moment it been care free for the most part. guess one thing would be portal i have problems logging into.

Pros: Very friendly and helpful and have taken care of every issue whenever I've had questions or needed help.

Cons: The only reason I'm not likely to recommend is that I never talk with anyone that might use the service.

Pros: They are responsive to unexpected issues.

Cons: N/A I honest have no complaints at all.

Pros: How helpful everyone is and how the get back to you right away.

Cons: At first it is a little confusing on switching over.

Pros: Someone always is available to take my call and answer my questions. Email replies are always prompt.

Cons: A bit pricey for my small business. There is also often a turn over of help so I don't always keep the same representative.

Pros: Easy to communicate with, fast responses.

Cons: few errors have happened over our years of using Asure.

Pros: Absolutely nothing! Worst payroll provider ever!! Only reason I gave one star is because it's required to move on.

Cons: Everything, Sales guy [sensitive content hidden] is just a sales guy and doesn't support what he's selling at all. During the transition to Asure payroll, they didn't set up my Federal tax deduction correctly and I am now going to be over $4,000 short come tax time. We met with them and pleaded for them to make things right but they refused to do so.

Pros: User friendly and great customerservice.

Cons: Some things are hard to understand without a little guidance.

Pros: Can't think of much. It was better before our smaller payroll company was bought out by Asure...now there are plenty of online options for easily running payroll ourselves.

Cons: Super challenging to work with: hard to get immediate and clear communication on things, frequent mistakes, etc. Customer service is typically not very friendly and professional. It is more expensive and time consuming to do my payroll here than using an online service.

Pros: Simplicity of the program easy to make changes as required

Cons: Receiving quarterly tax packages have been an issue. Should not have to contact my rep to gain access to these vital reports.

Pros: There is a live person we can speak with and work with directly as our contact person.

Cons: We do not have the service that provides in-house HR audits

Pros: It is user friendly for the most part and simple

Cons: I am not sure if I liked the layout very much but otherwise fine.