SalonBiz

Pros: Integration with Aveda+ Rewards and ability to customize aesthetics.

Cons: Frequent and lengthy system crashes, unreachable and unhelpful customer service, numerous glitches almost daily, limited report customization, waitlist only allows for one service per client and only lets you put them on the list for a maximum of one month, still deletes appointment notes when moving clients around on the books after sending in multiple complaints

Pros: Salonbiz was extremely user friendly and easy to teach to new hires.

Cons: The system would continuously crash. Customer support was very helpful but after a while it became redundant.

Pros: Nothing. The tech is outdated, terribly difficult últ to set up, customer service is garbage, and it constantly is out.

Cons: Everything. Software is completely outdated, way to expensive for what you get. Constantly out. Terrible support line you have to wait HOURS to get help. You can't protect your salon by requiring deposit or card from guest at booking. No built in text support.

Pros: Easy to navigate. Organizated client base with appointments and reminders. Its mobile so you can check on your business while you're running errands. Helps me understand my expenses better.

Cons: The price is quite high but its worth it if you're able to squeeze in your budget.

Pros: I LOVE the integration with Aveda, Aveda+ Rewards!

Cons: Lots of clicking to make an appointment and close a sale. I find the inventory entry easy, quick and user friendlier than other software I have used. I wish there was an option to enter several products together in the same family instead of single entry.

Pros: It’s an all in one software that literally allows you to setup, run and manage your salon / spa. The most comprehensive of them out there.

Cons: With it being so comprehensive, I found that it was quite a bit of overkill for me, a suite renter with no employees. That being said, their smallest subscription is for 3 users. And it’s on the costly side.

Pros: The ease of new hire learning. Have been with SalonBiz 26 years. I believe that explains a lot.

Cons: Some of their on line support needs attention to.

Pros: integrates with AVEDA reports and supports the functions in our business

Cons: recent upgrades have been hard to navigate & system runs slow or crashes

Pros: SalonBiz is very user friendly, I appreciate the support and knowledge that everyone has when I am needed assistance.

Cons: Apps are needing work, those are being worked on.

Pros: Pretty easy to use. Customer support is amazing.

Cons: Would like to be able to do everything from central. Also wish it was Ipad friendly.

Pros: It was easy to learn and use. They are innovative and directly aligned with Aveda which helps me as an Aveda Salon. They stay on top of the industry needs and provide us with good service on how to use the software.

Cons: Not alway impressed with the customer support. Wait times can be extremely lengthy and not always helpful. I feel the new updates from enterprise to central are not delivered consistently and at times not on the spot. Do not get me wrong, I love Salon Biz, I just feel at times they need to be more consistent with support

Pros: Salon biz really is customized to work well in the salon. I love that it is a live software that is constantly being updated. I appreciate that many of the support team that we talk with come from the salon industry and therefore know our experiences. The product works, and if it doesn't, they hear us and are willing to work on making it better.

Cons: 1. features not working in Canada 2. becoming a bit of a # (having to re-explain my situation every time I call in or email) 3. launches of new features not working/ not coming/ delaying/ crashing

Pros: i like that it is integrated with AVEDA for the products and ordering. it makes our world of business so much easier

Cons: i dont like how the reports print when exported. They tend to cut off the end of the page or it is too small to read. We have the same issues when we print the travelers. I understand the idea is to save paper but there are times we have to print them and it is extremely frustrating. on the old desk top salon biz we did NOT have these issues

Pros: Accessibility is nice to have when looking at schedules.

Cons: Freezes a lot and times out when your in the middle of doing something, does not save it. It is hard to get a hold of technician support.

Pros: I really like the new updates such as moving appointments, creating waitlists and customizing employee schedules.

Cons: I do not like that there is not a two way texting option

Pros: The booking software is easy to navigate (even for those not so tech-savy). Drag and drop feature is a game changer!

Cons: Central is quite easy to navigate overall. With all the different tabs and/or categories available on the left hand side, although it doesn't happen often, I tend to get lost with where I need to go to find a feature. I could see where this may be troubling for someone new trying to understand where all features are located. In addition, I feel blocking the schedule has gotten easier. However, I've stumbled across some hiccups when blocking the day, multiple staffs or blocking a block of a day if I'm not currently on that exact same day.

Pros: I like that it helps me stay more organized.

Cons: Its a lot to learn but I’m still growing and I know it will grow with me.

Pros: One of the main benefits of this software is that it integrates with Aveda, the product line we use.

Cons: We have technical problems with the software at least once a week. Their customer support team is very helpful, but the frequency in which we have to contact them is pretty ridiculous. They have been transitioning from an older version, Enterprise, to the current version, Central and there have been a lot of issues during this upgrade.

Pros: The CUSTOMER SERVICE/SUPPORT is the BEST hands down! Whenever I have an issue personally with something or not remembering how to do something they never fail to BE KIND, UNDERSTANDING, PATIENCE, EASY TO UNDERSTAND AND COMMUNICATE WITH and that is just a little of what I LOVE about SalonBiz

Cons: That it is a computer program...I am 58 and not very computer savvy but SalonBiz has been so easy for me and the stylist, I wonder why we did not start using it earlier than we did

Pros: It syncs with Aveda and fairly easy to use and teach new users

Cons: The online booking feature connected to my website needs improvement, messages from clients can’t be responded to, app login is sloppy for client, reports are almost like enterprise but not quite the same

Pros: This system has a lot of features including running late and confirmations

Cons: It’s hard to edit appointments after they are booked

Pros: I like that I am able to book appointments with clients, as well as find a suite if I am out of town and need a place to work.

Cons: I dislike nothing about the software it has helped me for over 2+ years now and I have not had any issues.