PestPac

Pros: Easy to navigate. Support team is very good. They update you when working on an issue. They are courteous.

Cons: Sales team lies to make a sale... I recently purchased a program. Told me if not satisfied I was able to cancel this program before April, 2026. ( I knew I was responsible for payment until then). When I called to cancel I was told now I was under contract to Oct, 2026 Liars!!!

Pros: For one, the number one feature that I loved about past was the simple fact that when I do pest control, I am able to actually reopen the service ticket and make adjustments if I forgot something a previous pest control application. Once you close out the ticket you cannot go back in and make adjustments or add any notes or pictures to it but with this one you definitely can as long as it doesn’t get uploaded and removed from your schedule usually I have about 24 hours to Make any tweaks or adjustments or add anything or take away from the service ticket .

Cons: Two things closing out a work order without putting any information in and when using certain chemical products you could pick any pest to go with it, even pest labeled for that particular insecticide was not covered , which could cause you to improperly document

Pros: There is potential for this software but the promises made have not remotely been met, support lacks.

Cons: The migration process is expensive, incomplete and requires extreme manual work by the user daily...

Pros: Seems like there is a ton a functionality, but in order to use it requires highly trained staff for software that isnt intuitive.

Cons: We were sold a data migration service with our transition from WorkWave Service. They failed to provide this service

Pros: Pestpac has everything you need to run your pest business. There's a reason why it's a standard. Easy to generate any report we want or put in materials, or customize anything especially pesticide reporting which is a huge deal for us. Many other software programs do not have proper pest reporting elements. It's very deep, or you can set it up and run it simply.

Cons: Although this seems to be every software we have tried, the ability to keep clocked in once midnight occurs for overnight shifts without having to time out and time back in again. Every software company has this issue for some reason that we know of. The software use of the camera does not register barcodes well for scanning devices, tried with different phones and still an issue. We just click to register the device manually or use a separate scanner. These are the only reason for us specifically why it's not 5 stars. More of a 4.5

Pros: Trainings available I love the Commercial part of the program.

Cons: Cost. I have been told multiple times I would receive a discount being a Truly Nolen franchise which in two years has not happened.

Pros: The software is relatively easy to train users on, it is an efficient, near all in one solution for the business. Simplifies route management and scheduling, increases efficiency in the office and the field.

Cons: Some of the base reporting around change log tracking seems incomplete. It doesn’t track changes to some fields. Gap in logging from mobile.

Pros: Overall a well rounded product that helps with the daily workflow

Cons: Would be nice to have some more flexibility for customizing to fit what your business is trying to accomplish

Pros: It does everything for us. Creating a service order, scheduling, billing, payment processing, recording tech notes and unit history, accounts receivable etc

Cons: Customer facing side is lacking for multi unit module

Pros: I love the accuracy of the numbers and how you can build out custom reports in report writer.

Cons: User interface is not easy to learn. Other than that I love the software.

Pros: That u can always call will concerns and they try to make things better for their users

Cons: That we all use Pestpac differently as companies come on to use it

Pros: All the different features Communication center has been very helpful, looking forward to all that AI features coming from.

Cons: Call center/help. Very disappointed in the call center now when needing to get answers.

Pros: Great presenters, I like the customization options and multiple ways to do the same thing

Cons: The many features can be overwhelming but I understand that's the nature of powerful tools

Pros: Our delivery manager is pretty cool. And our sales executive is alright too.

Cons: Not very intuitive. Doesn’t lead you to the next step very well.

Pros: Extremely informative. Touch base on a little bit of the entire system. Where very patient and answered all of our questions!

Cons: At time audience was a little too talkative.

Pros: I love how easy it is to scheudle services when using the color coded quick scheduler! Customer service is also great!

Cons: How expensive all the add on features are. We would be using a lot more features if they were not so expensive.

Pros: The possibilities are limitless. They have all of the resources to setup and run your business the way you want. They are always willing to explain and teach you.

Cons: The conversion process was hard for my company.

Pros: This session was very informational. The speakers were amazing and the questions/discussions were very helpful to me as I am only 1.5 years with pestpac.

Cons: There is nothing that I disliked. Again this session was very helpful to me.

Pros: I like the varying reports, and once you figure out how to do everything it’s decently easy.

Cons: I feel like the back end is not user friendly and rather convoluted.

Pros: Good info, great presenters. I learned a lot about company set up.

Cons: Hard to hear presenters. The room was extra loud in all the wrong places.

Pros: How versatile the mobile app and desktop is.

Cons: Not being able to pull AR reports automatically.

Pros: Meetings with group and discussion. Being about to ask questions

Cons: Seeting was tight in the back, can't see screen from back.

Pros: Very informative good information great speakers

Cons: Side conversation hard to hear presentation