CentralReach

Pros: Ease of use, navigation was fairly intuitive, able to communicate internally.

Cons: Was difficult to navigate from a cell phone, some functions worked better on a desktop.

Pros: What I like about Central, which is that is a software that has only information and it’s really useful, friendly, including the mobile app to just take data or just to have information as an HR admin, it’s a really good and forward software to make everyone’s life easier and it doesn’t matter if it’s from the clients’ end or company’s

Cons: As good as it is, what I like the least about reach is how general it can be, and how specific permissions cannot be provided

Pros: This system supports our clinic's ABA documentation and data collection nicely.

Cons: This system does not support creating Speech, Or OT Evaluations and documents - those were written in Word/ Docs and copy/ pasted in when we used CR for documenting purposes. Also the calendar feature is too rigid, not easy to create or change appointments at all, or to see when other providers have appointments with shared clients (ON the calendar).

Pros: The ease of use to different staff levels.

Cons: Constant crashing initially in my experience.

Pros: It is very versatile and personalizable.

Cons: It often lacks or restarts which requires us to lose data.

Pros: I like that is accessible on many different devices and is very versatile in its use. I can edit and change many settings to fit my needs.

Cons: It often logs me out while I am using it and will delete the data I have inputed within it. I also don't like that I can only be logged in on what device at a time. I often want to have it open on my tablet and laptop at the same time during work.

Pros: What I liked most about CentralReach is the ease of use.

Cons: What I like least about central reach is when it crashes and does not save data.

Pros: With the new update my last company was able to afford the Ai generator. It made it easier to write notes in time.

Cons: Before the update it was hard to write notes on time and it glitched a lot kicking myself and other coworkers out of the note before saving it.

Pros: I liked features that it included such as having all platforms within one and the option to pull reports

Cons: The data platform was not as easy to use. Setting up a profile was very tedious and bulk copying targets were also tedious

Pros: Being able to individualize prompts, user friendly, calendar/ session notes were user friendly to complete

Cons: Not being able to track data when not connected to wifi

Pros: That everything as a therapist was in one place. I was able to review data, plans, graphs, and be able to assist with reassessments and other things at ease.

Cons: The cost, was per therapist which adds up quickly if each client as 2 therapists.

Pros: Convenience i enjoyed the convenience of a well designed system.

Cons: I had no complaints when using Central Reach.

Pros: I appreciate the system is easy to use and pretty straight forward.

Cons: I dislike that calendars do not reflect converted changes. Some features for management are difficult to manuver.

Pros: It's an all-in-one system so it's easier to search for everything.

Cons: The maintenance where system down is inconvenience. The utilization module is not as accurately calculated. Some functions are not working as intended.

Pros: Easy to navigate, ang after sales is great too.

Cons: There are updates that they roll out recently that did made my experience hard. I hope they roll back filtering system.

Pros: Integration of different aspects of ABA therapy and business

Cons: RBTs complain about it not being easy to prepare and convert notes at sessions

Pros: Multiple functions in one SaaS as well as desktop and mobile capabilities.

Cons: Outage and errors are problematic. Desktop and mobile features not always the same or compatible.

Pros: Central reach is more intuitive than other software.

Cons: I will forget how to do something that I do not have to do often but...I can go to the help site and typically find the answer. I can also save the instructions easily for the next time I forget!!!

Pros: Customer service is amazing as you have your own manager attach to your account- Always improving to make client experience easier- Robust learning platform for ABA industry. The learning platform is growing and adapting to client demand.

Cons: The help SOP are not always up to date-Agent send them over and you have to reach back until you can get help. Scheduling AI at a starting point program- We have not save time yet with this additional tool. Reporting and tracking in the Learning platform is weak, Making it hard to follow progress on the learning side.

Pros: Amazing customer support - best of any tech platform I've ever used! Extremely comprehensive and customizable to a variety of practices and service models. Best suited for ABA but also functions well for other billable services including speech/OT, counseling, and diagnostic evaluations.

Cons: It requires a substantial investment of time and energy to set up optimal customizations and document your own unique organizational workflows. If you do that, it is very powerful - but if you don't, it can be overwhelming or you would just be missing out on many of its great features.

Pros: I really appreciate the support I receive from the Central Reach team. There has been a lot of growth and new features and they are always there to walk us through the steps and hiccups.

Cons: As with most technology, there are some errors or glitches that occasionally affect our workflow.

Pros: Central reach allows you to have everything in one place. I used it at a former employer and absolutely love it.

Cons: There were a lot of changes and updates and sometimes they werent the easiest to adjust to.