Guardhouse

Pros: Guardhouse has been an absolute game-changer for our security operations. The platform is incredibly efficient and user-friendly. From scheduling and roster management to compliance, reporting, and communication, Guardhouse delivers a seamless experience that has significantly improved the way we manage our teams and sites.

Cons: There is very little to comment on in terms of negatives, as my experience with Guardhouse has been consistently smooth and straightforward.

Pros: We’ve been using Guardhouse since the end of 2023, and it has significantly streamlined our processes. The system lets us manage scheduling, paysheets and staff and client documents all in one place, while the dashboard provides a clear view of where our staff are on any given day. The team are excellent — always ready to answer questions and help us make the most of the system.

Cons: Some areas aren’t as customisable as we’d like, though the core functions work really well. Being able to send out contracts/documents directly to staff for signature would definitely be on our wish list.

Pros: The system is very easy to use and updates are explained by the very experienced customer success managers staff

Cons: The larger sites too a while to load but this has been addressed and is no longer an issue. The development team are always open to feedback.

Pros: Guardhouse has streamlined our scheduling, incident reporting, and communication, making workforce management efficient and responsive. The mobile accessibility for guards and real-time reporting keeps our team connected and informed, enhancing service quality and simplifying payroll integration.

Cons: Guardhouse has occasional mobile app bugs.

Pros: Quick results & they kept me updated on the progress.

Cons: There is nothing to complain about I was looked after all the way.

Pros: Ease of using the app with sign on and off, in terms of audit it's easy to track sign on and off location with geo-fenced report.

Cons: There is nothing as such, apart from it being down. Also, would like to see a better app so, that it can be used for all functions as an admin

Pros: The team is very helpful. They always listen to the feedbacks and act on it.

Cons: Used a few different systems that have very advance features. Also guard House have some feather that those systems did not have. So its a balancing act.

Pros: Very easy to use for guards to clock on and off and have the timesheets all there

Cons: nothing, so far so good and have no problems

Pros: Provides our business the compliance needs, within a single system, that is already aligned to several compliance dashboards. This also ensure our people are paid in real time against the Modern Award, without the compilations.

Cons: it is a work in progress, with a Dev team at Guardhouse, willing to look at any and all business needs, to continuity improve the product, and that of its users.

Pros: Rosters features you can upload rosters weeks in advance

Cons: The thing that is annoying is that i cant change someone Email address

Pros: Staff rostering procedure and Patrol Feature.

Cons: Desired feature - We require a desired report for invoicing procedure.

Pros: Great to use Guardhouse still in early stages - Intergrates well with Payroll needs

Cons: None as yet only been using Guardhouse since June and not all features are in use yet

Pros: Guardhouse has made our whole administration side of the business run smoother and better.

Cons: We went from paper to electronic.. It was difficult for some of our staff to use at first. In time, it became easier

Pros: The fact that it saves time when scheduling, as well as the daily compliance checking helps keep officers in check with their Licence and First Aid expiries.

Cons: Can’t view or schedule over 1 week, but still loads and publishes faster that other products on the market.

Pros: Great software which addresses all the industry requirements like keeping track on compliance, HR ,clock in's , live operations, payroll, invoicing & most important daily licence check through LRD. The list is endless........

Cons: Very little to none. They are evolving and addressing all client requirements in there on going product development.

Pros: Integration into our business was smooth, we had and still have ongoing support from the team who are happy and capable to assist with any issues or changes we desire. The system is easy to use and allows us to manage the team effectively from within.

Cons: Personally I would like to view the rosters over a two week period rather than week view only. If I was able to ask for one thing it would be a two week view.

Pros: Guardhouse has many amazing functions. It has helped us to not only efficiently roster security operatives, but ensure they are always compliant, thanks to the live license checks through SLED. The system will show us if a guards license has been cancelled in real time. The skill matching feature also gives us the confidence to know that any guard that is rostered, is compliant and meets the requirements of our client.

Cons: As with many systems, there can be the occasional glitch or bug. In saying this, whenever there are any technical issues, or glitches with the system, the team at Guardhouse are always very helpful in resolving the issue as soon as possible.

Pros: Given my role using Guardhouse, I particularly like the reports on offer and the skill matching feature, it ensures compliance across all our sites. The support from the GH team is also wonderful, they accept feedback and turn around time of any requests/questions is fast and helpful.

Cons: As with most applications these days, it is online, so if there is internet issues, it can be hard to access, but that is in no way a fault of Guardhouse.

Pros: Guardhouse brings workforce management and operational compliance together in a synergy that delivers operational efficiency across your enterprise.

Cons: There is very little not to like about this system.

Pros: The software is fantastic for scheduling staff, messaging staff and for the guard staff to have visibility on the jobs. Easy to forward plan, weeks or months in advance. Easy to swap staff or shifts. Easy to use on mobile devices for both guards and management staff. Backed by unbelievable support and specially tailored assistance to the individual business.

Cons: Suggestions: 1. If the guard rostered to a shift could see who is on directly before and after him on that site / shift. Making handovers and no shows easier to track down. 2. If all guards could see who is rostered to the same shift, without having to be the nominated supervisor. 3. The ability for guards to be able to load a copy of any certificates or licences directly to their profile, so they can be produced to the client immediately on site, then the ability to email that certificate directly from Guardhouse to client. (Same from Management overview function. 4. The ability for Management to sign guards in or out from a mobile device to a shift. (In case guard is in a mobile dead zone)

Pros: Guardhouse has changed the way that we run our business. From compliance to operations to payroll & invoicing, it covers all aspects. We used to run a very manual process which was very time consuming. Now we can grow our business without additional headcount.

Cons: There are little tidy ups along the way on certain that we would like to see improved. However, we know they are currently building core functionality and big features and will come back to these improvements.

Pros: The ease of use for administration and users of Guardhouse is wonderful, and the customer service and support is second to none.

Cons: There are features that would add further benefits to our operation that Guardhouse does not possess, however they are so active in their development that anything we'd like improved has either been provided or is on the way.