AlohaABA

Pros: Excellent value for the product. Extremely responsive customer support. The website and application are user friendly and easy to train staff on. While data collection is new and not entirely robust, Welina has great features and is easy to get staff up and running. Billing has been seamless so far!

Cons: Aloha has been overall a great product, and we are glad to have made the switch. We do wish that there were templates for treatment plans and assessments directly within the system and that the scheduling calendar was able to be synced to google calendar.

Pros: Entering appointments is easy. Tracking RBT supervision is also relatively easy. Adding client profiles and finding information is easy once you figure out the navigation

Cons: Billing reports can look slightly skewed when looking at calendars, as it reports based on actual time rather than billable units

Pros: Customer support and genuine care. They are always improving to make things more efficient for providers. Minor issues that have come up have been resolved quickly. Suggestions for features offered are taken seriously!

Cons: Few features could use updates/improvements to increase productivity but this is made up for in client care. Aloha listens!

Pros: I enjoy the customer support at Aloha ABA. The team is always ready to help you be successful. I appreciate that any time I need to schedule a meeting they are always available for me.

Cons: Not sure I think I would say that they try hard to make their platform accessible and affordable for consumers.

Pros: AlohaABA has provided us with exceptional customer service and ease of use to meet the needs of our organization. We're able to effectively schedule our staff to meet the needs of our clients.

Cons: The reporting dashboard could be improved by making it customizable, so that we can focus on KPIs of our choosing.

Pros: Billing features and scheduling multiple people and being able to see everyone’s schedules at the same time.

Cons: It’s a learning curve but that’s to be expected with any new system that you’re setting up. It seems like it’s a lot but I’m sure becoming familiar will help with the work flow.

Pros: The simplicity of scheduling, billing, and tracking claims. Also love the integration with Hi Rasmus.

Cons: I wish there was a better integration with Availity so tracking ERAs and for submitting secondary billing.

Pros: Ease of setup and use. Very user-friendly and its integration with HiRasmus greatly reduces our billing process activities.

Cons: There is no unique client identifier available in the client view which makes it more difficult when processing credit card payments.

Pros: The mental health facility I had worked at, was potentially looking at adding on ABA therapy and we look into this software specifically for that purpose. It was an easy to use interface, pretty to look at, okay reporting, and had billing/payroll integrated.

Cons: No app for patients/users, some of the reporting features was lacking, and the scheduling calendar at the time needed improvement.

Pros: The system is highly intuitive, and the icons are incredibly helpful! Aloha has streamlined its system to make finding needed information easy without requiring significant training or experience in EMR navigation.

Cons: We are using the forms manager to create notes for related services sessions. Our Speech and OT staff often need to save their notes before finishing them at a later time, and the process to go back to these notes is a bit cumbersome.

Pros: $7e

Cons: I really don't have any cons. There is nothing that I do not like about Aloha ABA.

Pros: Easy to use Provides everything a BCBA/ABA company could possibly need

Cons: I can't think of anything I don't like besides I wish there was an app maybe just to view the schedule, but I also understand with everything Aloha provides, how that could be impossible

Pros: The billing and integration features as well as the customized support for onboarding.

Cons: It’s a small thing, but when a new tab opens up each time to look at the scheduling page.

Pros: Ease of use, price point, and amazing customer service/support. The Aloha team is always available to assist.

Cons: Claim correction and recoupment process could be streamlined.

Pros: The scheduling and billing process with Aloha ABA is easy to create, maintain, and review. With Aloha ABA, there are no chances to miss anything.

Cons: None, everything is good with the software.

Pros: The outstanding customer support! The people behind the product truly make all the difference. The fact that the team who built the product is still actively involved and deeply understands customer needs is impressive. Their responsiveness is exceptional—I've never had to wait more than a couple of hours for a reply from their support team. It shows their commitment to both the product and their customers.

Cons: While there have been a few minor glitches and occasional unexplained errors, the exceptional customer support more than makes up for it. The team is incredibly responsive, quickly addressing any issues and even jumping on a call to fully understand the impact on your organization. Their dedication to resolving problems is truly unmatched.

Pros: Billing and reports are very well done.

Cons: The user interface with scheduling could be better. The month view isnt useable. All the cons have been submitted as tickets by myself and [sensitive content hidden].

Pros: Aloha is very thorough and offers a lot of features. The team offers video support to help with billing and scheduling questions, which is very beneficial when starting to use any technology that is unfamiliar to the user. We love that you can see both client and staff schedules while overlapping the view if needed. This is great for planning out schedules and even scheduling supervision. Also, the claims process has run smoothly and we can see everything in one place!

Cons: The view for scheduling isn't as user-friendly and you cannot see a monthly view for the schedule. However, Aloha has been quick to respond to this and work with their development team to make this view more user friendly. No software is going to be perfect and all you can ask for is that you have a team like Aloha that is willing to take user feedback and apply it.

Pros: We’ve been using Aloha for our in-home ABA agency, Play-Based Wellness, and it has been absolutely vital for our operations. The platform is incredibly user-friendly, making it easy for our team to navigate and manage our daily tasks efficiently. A special shout-out to our Customer Success Manager,[sensitive content hidden]. She has been exceptional, always available to provide support and troubleshoot any issues we encountered. [sensitive content hidden] went above and beyond in helping us learn the system, ensuring we felt confident and well-equipped to make the most of Aloha's features. If you’re looking for a reliable and easy-to-use system for your ABA practice, I highly recommend Aloha!

Cons: Aloha works really well on desktop, it would be wonderful if it had an app!

Pros: Easy to use and navigate. Like how simple it is to add in authorizations and sessions.

Cons: Be able to make a session for a client without assigning a technician. Maybe have an area for 'open shifts' or 'floating sessions'. This way if a technician is out we can simply remove them while looking for coverage. Would love an app to get onto Aloha, like a shortcut.

Pros: Ease of use and incredible customer service.

Cons: Many bugs worked out as we go. We have not been impacted but many have. I do think that many of the reported problems are due to users misunderstanding procedures. LOVE that customer service responds quickly to facebook group.

Pros: Ease of use, functionality! Its a very intuitive software, the physical appearance of the screen makes it easy to navigate and follow.

Cons: If its out there, haven't found it yet.