Guesty

Pros: Quick response. If I have an issue I do get a thorough response back, the staff does give a detailed step guide on the connectivity issue.

Cons: Bugs and issues with connectivity. The software still has some issues and a couple of times I had to navigate cancelling a reservation because Guesty does not connect well with VRBO.

Pros: Ease of use, wide range of functionality and constant updates. The tools available in the PMS are as if you were a large operator so no matter where you are in your journey you will always be ready for that next level.

Cons: The Guesty Connect subscription which i was not aware of when i switched from Hostaway which i feel is just an very expensive added cost.

Pros: "The platform is incredibly user-friendly across the board. I love having a centralized, all-in-one hub for communication, and the automated guest templates have streamlined my workflow significantly. Additionally, the seamless smart lock integration—which automatically generates a unique access code for every single guest—provides incredible peace of mind and makes check-in entirely hands-off."

Cons: However, there are a couple of areas that still require attention. VRBO continues to struggle with interfacing properly with the platform, which is a significant point of friction. Furthermore, navigating Booking.com within the system remains a bit of a mystery, and I would appreciate dedicated guidance from customer service to help optimize that specific channel integration."

Pros: Guesty has significantly increased our operational efficiency. It makes managing properties across multiple platforms seamless, and the onboarding process was smooth with excellent after-sales support. The automation features are particularly strong, helping streamline daily tasks, and the CRM and task management tools are well-designed and highly effective.

Cons: We’ve been using Guesty for the past six months and, so far, we haven’t encountered any notable drawbacks.

Pros: The integrations work well and the UX has improved over time. The rest of the platform is average at best. I would not use this as your PMS. Way too many issues and when you need support, you can't get a response.

Cons: I've been on Guesty for 4 years and have added their Pricing Optimizer and Payment Processing over that time. I currently have nearly $25k stuck in their payment processing that for some reason, will not payout to my associated bank account. Over the last 2+ days, I have contacted multiple support channels using their ticketing system, phone and chat. I talked with a support rep who said my issue would be escalated and....nothing. I've also reached out to our Account Exec via email, who did respond with a suggestion to contact another rep, and that rep has not responded. A software is only as good as it's support staff as sooner than later, you will have an issue. Guesty is not worth it.

Pros: Guesty as a product is solid. The features are there and it works well for managing properties at scale.

Cons: $7a

Pros: Guesty offers a wide range of distribution channels, which makes it easy to reach different platforms from one system. Adding new properties is straightforward, and the calendar overview is clear and helpful for day-to-day operations. There are still some features missing or not fully developed, but hopefully these will be improved over time.

Cons: Some important functionalities are missing. Tasks cannot be displayed in the owner portal at all, which limits transparency for property owners. It is also not possible to implement custom document or form templates. For example, check-in and check-out protocols cannot be digitally signed within the system, which is a significant limitation for operations. Additionally, some features promised during the sales process are not actually available or do not work as expected.

Pros: What I liked most about Guesty is how it simplifies managing multiple rental properties. The synchronization across booking platforms works reliably, which helps avoid scheduling conflicts and saves a lot of time. I also found the dashboard helpful for managing reservations, payments, and guest communication in one place. The platform feels secure when handling payments, and the support team has been responsive when questions come up. While small bugs occasionally happen, they are usually resolved quickly. Overall, Guesty provides strong value for property managers who want automation and centralized control of their listings.

Cons: The pricing can be a bit expensive for smaller property managers, and some advanced features are only available in higher-tier plans. The interface may feel overwhelming at first due to the number of tools available. Occasionally there are minor bugs or delays in synchronization across channels, and customer support response times can sometimes vary depending on the issue.

Pros: A huge amount of functionality and it really works well ! Very smooth and quick easy to see everything

Cons: Lots of paid add on and lots of stuff that make it clunky were if it was one price for the package it would be much better

Pros: The onboarding process and how the onboarding team helps you set up everything! It was a pleasure working alongside of them.

Cons: The price is on the higher end but in return, you get a tool where you can handle everything that has to do with your STR business.

Pros: It makes my daily work so much easier. I couldn't do without Guesty! Guesty is a mature solution that runs stably and that we can rely on.

Cons: We would also like the option to mark bookings with flags in the calendar, so that we can immediately see who has booked parking spaces. Another possibility would be to use color to differentiate the guests in the calendar.

Pros: Synchronisation, one place of all bookings, app so easy to use, customer support is good, feel secure in using the app. Training was really good

Cons: that vrbo does not work the same as bdc and abb and can’t cancel advance notice icon on the mobile app

Pros: I have been able to automate my processes to save me so much time. Easily links to platforms, cleaners software, owners portal and my website.

Cons: Training takes a long time, it took months. If there was less time between sessions this would be better.

Pros: Customer response, they listen to us and then provide new services. Our representative is extremely knowledgeable and when she does not have The answer she will go get it for us or turn it into her staff to create a solution

Cons: Not sure there is much to dislike, cost is always an issue but the services provided seem to be in alignment with the value received

Pros: Guesty handles everything in one place, from guest messaging, door lock management, automated messages/reviews, listing management and much more!

Cons: Trust accounting module is difficult to understand so we are currently using a 3rd party trust accounting software.

Pros: What I appreciate most about Guesty is the daily summary, which clearly shows check-ins, check-outs, turnovers, and the total number of properties currently occupied. The calendar is also highly visual and intuitive, making it much easier to manage reservations efficiently.

Cons: $7b

Pros: Automated messaging, integration with platforms-I like how I can coordinate my calendar with some "non listing" properties

Cons: I wish it had a better calendar view where all properties could be consumer facing at one time The CRM I find a bit clunky, I have not found a way to be effective with it yet

Pros: Guesty is a great userfriendly tool. Easy to use. Great overview of the important tasks, reservations ahead.

Cons: I would love it to be a bit more flexible, like only apply a blockage the night after a reservation in a certain time period (like high season) and not low season. To be able to apply different cleaning rates (depending on the season as we can get cleaners less expensive off season).

Pros: The ability to have all my listings in one place, create owner statements, and accounting all in one place.

Cons: I think the accounting side could be improved, but overall it's way better than other platforms. I think AI could be used here to make the process easier for owner expenses, etc.

Pros: Its ability to bring multiple functions like reservations, guest communications, and financial tracking into a single platform.

Cons: The interface can feel a bit complex and not always intuitive specially when navigating between different modules.

Pros: Customer Support, the team is lovely and always stay updated relating industry changes. There is always ongoing innovation and development to improve their product which is very important as the short term industry is heavily reliant on technology.

Cons: Pricing is not very competitive compared to other channels. However, it is fairly important to note that they do have a very broad range of services which makes the pricing fair for the service they provide.

Pros: responsive product, easy to see the calendar and make adjustments on the fly. Great owners portal, easy to upload documents for them to review.

Cons: You have to be tech savvy to understand the ins and outs of the platform. There is a lot going on, and it takes time going through it all and understanding where everything is.

Pros: Guesty analytics is great, its calendar very friendly to use, their support team is awesome, specially [sensitive content hidden]!

Cons: It is designed for short term rentals, not boutique hotels, and the reporting reflects this, they are working on it but not there yet