MessageWatcher

Pros: The SERVICE, ease of use, and stability of the platform.

Cons: Can't think of anything really. We have been with them for about 13 years so far, and of the few problems we have had during that time, they were resolved the same day, if not within hours.

Pros: What I like most about Message Watcher is the amazing service. When we got audited by the SEC 3 or 4 years ago, I asked my rep (Craig Dinan, who is amazing) if he could help me get what the SEC requested and he got it to me the day I requested it! Meanwhile, we use a different provider for email through an agreement with a different company. That provider took more than a week and there was a pretty serious charge to get it. I am a big fan.

Cons: There is nothing so far that I don't like.

Pros: As the CTO of my firm, I appreciate the product’s clean and intuitive UX. The interface is well-designed, making it easy to read and navigate. The workflow is straightforward and user-friendly, allowing for a smooth learning curve. Additionally, their knowledge base and support team provide excellent guidance whenever I need assistance.

Cons: The product lacks integration with some platforms, but I am confident they will expand their connectors as demand for their product grows.

Pros: Always locates email messages. Flawless. Also support is outstanding. I send in a question and answer is returned sometimes before I can go back to my search. We have had the software for over 10 years. To say it’s saved us by locating an email we desperate needed to find is an understatement.

Cons: Needed to take more time to learn how to use software. That’s not a messagewatcher issue as much as it’s my inability to be patient and follow instructions.

Pros: The service is the been part [sensitive content hidden] has been fantastic to work with. Always helping to optimize for my situation

Cons: There are not cons that come to mind. I just wish the text archiving seemed more straightforward

Pros: MessageWatcher is an excellent cloud-based archiving solution, managing information from a wide range of sources with ease. Its role in helping us achieve regulatory compliance cannot be overstated. The intuitive design makes it user-friendly, even for beginners. Above all, the team behind MessageWatcher deserves praise for their stellar customer service and dedication to customer relationships. Highly recommended for its comprehensive functionality, ease of use, and top-notch service

Cons: None, it has been a great experience for us.

Pros: We get all the critical (and many nice to have) tools we need to meet SEC and FINRA compliance. The financial services industry is highly regulated and litigious, but you can get all the functionality in MessageWatcher as you can with big brands like Smarsh or Global Relay.

Cons: Not much to mention here. Any issues or complaints were immediately addressed.

Pros: We have used some of the big brands in the industry. They are full of features and options that don't apply to our uses. We also love the flexible contracts. - Archiving of all sites, socials, and communications we use - eDiscovery platform is simple and saved us!

Cons: Plenty of reports are available, but a few more options for reporting parameters would be nice. They do run customer reports for us and sends them within a day or 2.