Rating
4.6
24 reviews
Starting price
$495
Per Month
Categories
5
Founded
2014
Employees
10
Elevate your digital print services with DocketManager's advanced Web-to-Print (W2P) platform, specifically designed to streamline and enhance online print operations. Our sophisticated W2P solution fully integrates with your business, offering an intuitive and customizable online ordering experience that attracts and retains customers. Clients can easily design, order, and manage their print products through customizable storefronts that reflect their brand, supported by real-time updates and tracking for complete transparency. DocketManager's W2P technology simplifies the print process from start to finish, reducing manual intervention and speeding up production times. With robust features like direct workflow integration, automated job updates, and detailed customer management tools, our platform ensures that every order meets high standards of quality and efficiency. Enhance your print shop's capabilities and customer satisfaction with DocketManager's Web-to-Print solutions.
Ad spend / mo
$0
2 paid keywords
Paid visits / mo
12
Organic keywords
60
Organic visits / mo
256
SEMrush reports no paid spend for this domain, but Google confirms 16 ad creatives- a paid channel SEMrush's panel misses.
Creatives run
16
as DocketManager Inc.
Active now
8
last 14 days
Advertising since
Aug 2022
3.5+ yrs running
Last seen
yesterday
still active
The shared messaging across Web-to-Print & Print Storefront Software advertisers - the validated angles to copy. See the niche →
(24 reviews)
Pros: We like the flexibility of the Docketmanager software. It works well with multi locations and remote staff. Its important to me that our MIS system ties everything together from Online orders, to Estimating and Production, all the way to CRM and Account Management. The support team at Docketmanager has been very responsive and helpful and we've grown with them.
Cons: I would like to see better integration into live time/expense tracking.
Calvin F. · President · Printing · May 11, 2020
each day gets easier
Pros: shows daily weekly and monthly sales totals at the top of the screen
Cons: have to double click the save button on every entry
Brenda B. · office manager · Printing · May 11, 2020
Pros: There is a lot that I personally really like about Docket Manager! For me, it has been really helpful to be able to see the different queues where orders are sitting. We did not have that prior to using Docket Manager - we had a hard-copy file in a job jacket type of system. There is much more visibility now, and we love that any of us is able to look at a particular order and know the story behind it if a customer calls. I also feel as though they are on top of new developments, and are very receptive to suggestions from customers for new features. I can try to think of things that were less than ideal with the system starting out, and most of them have been addressed by the Docket Manager team. I also cannot say enough good things about the support team at Docket Manager - they are quick to respond when there is an issue, and almost always have been able to help us resolve it or give us a work-around.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Print Estimating | 1 | 5 | Ad |
Domain confidence 98%
Cons: I cannot speak to this 100%, but I do know that our accounting team has really struggled the most with Docket Manager. We've had a lot of success with Docket Manager across the board, but some frustrations with the accounting side of things just taking more time, extra steps, extra clicks, etc. to get us where we need to be with it. We also notice sometimes with system updates that extra, seemingly unnecessary, work is required. For example, with the most recent update, there is more information required to start an order ticket (which we like in general, forces us to be disciplined from the start) - but for any of the addresses in our system that we had not specified "USA" for, it throws up an error code every time an order is created for that customer saying to specify the country. So now, we had to go back in to the CRM section and update customer addresses one by one. Little things like that have been frustrating. But overall, the good has by and large outweighed the negative.
Stephanie F. · Graphic Design/Customer Service · Printing · May 8, 2020
Overall the experience with the product and the company has been positive. Customer service and support have been very responsive to my needs and have been easy and enjoyable to work with.
Pros: Went with DM because of on-line b2b portal integration. Setup took some time which is to be expected when setting up a system such as this, however, the support was fantastic. I could call in at most anytime and I got directly to an implementation person who would help me out with my issue. New feature requests are taken into consideration, thought through and implemented on a fairly regular basis. Overall quite pleased. One feature that I have been requesting for a while; the ability to send an invoice with a link to pay on-line without the customer needing an on-line portal to log into.
Cons: After choosing DM for their on-line portals, there are a few thing that need improvement in that aspect. 1. The ability to list products in a grid-view as opposed to a list-view. 2. The checkout process is a little bit clunky especially for a public portal as the client must input their information and then are re-directed to a logon page where they have to then login. 3. Booklet pricing is a little confusing, you would think that when you enter in the number of pages for a particular booklet that the number of sheets would automatically calculate based on the type of booklet selected and then further populate the press sheets figure.
Phillip H. · President · Printing · May 7, 2020
There is a great family behind this product updates and often.
Pros: I like the online stores, I like that Support is minutes away not hours.
Cons: Too may clicks of the mouse and the need to work on their Imposition software..
John M. · Owner · Printing · May 5, 2020
Support has been the strongest part of the picture for me. The staff is very knowledgeable and quick to respond. Since implementing the rollout single-handedly, without their support I wouldn't have made it this far.
Pros: MIS/W2P systems for print shops are difficult to evaluate, and the needs of users in the industry are varied. Biggest pro for DocketManager is the active development, excellent support, and community of users. DM listens to its users and put resources into implementing feature requests.
Cons: Still feel like it's missing a handful of important (to me) features. It will get there, but until it does, it occasionally feels like using a beta product. In the interest of fairness, it's still the best cloud MIS that I've evaluated.
Andre A. · IT Manager · Printing · May 4, 2020
Not fully implemented yet but looking forward to omitting manual time sheets and job costing.
Pros: Cloud system so you can run your business from almost anyway. Complete MIS including Accounting, Order tracking, Customer & Public storefronts and Estimating. User control over how all your Documents look Internally and Customer facing. Multiple job templates for common products.
Cons: Get ready to do a lot of clicking. I think the number of times you interact with the user interface could be lessened.
Randy K. · Estimator · Printing · May 4, 2020
Docket Manager has been very good for us. It has opened up our eyes on procedures within our company. They have always been willing to help us out when needed.
Pros: reorders are easy. quotes are much more accurate.
Cons: getting all of our info in the system was difficult for us.
chris h. · President · Printing · May 4, 2020
The slowness is a real issue but overall it’s a great programme
Pros: I can access it anywhere and anytime. It’s very user friendly.
Cons: It’s very slow - we have been told it’s because we are on the other side of the world and the programme is cloud based. Would still love it to be a lot faster.
Steve R. · Sales Manager · Printing · May 3, 2020
$8c
Pros: Reordering is by far my favorite part of the program. Outsourcing is also a favorite of mine. Seamless integration of workorder, delivery ticket, invoice.
Cons: I dislike that you cannot duplicate templates from group to group. IE a 5x7, 4/0 could go under invitations or postcards or business forms. I would love to have the template in each without having to recreate the templates. That bothers me. It bothers me that we have to call every month to get help on our sales tax from [SENSITIVE CONTENT HIDDEN]. It bothers me that I have to click in boxes that are highlighted. Some boxes you don't have to click into others you do. Cannot have "sub" accounts or "child accounts. We print for several hospitals and several universities and it would be nice to know how much the Hospital is printing with us without having to look at the entire report and add up 15 different departments totals.
Dean C. · Owner · Printing · May 1, 2020
Was able to pick it up quickly due to ease of use and natural flow. Being geared to the printing industry was an obvious benefit.
Pros: Still being in the first 12 months of using DocketManager I am still finding new features and short cuts. What I have discovered in the short time of using the software is it is ever evolving. DocketManager appears to be listening to the end users and making adjustment and additions for continual improvement reducing the number of clicks.
Cons: Status options can be selected in more than one location and then show up or don't show up in different screen views or reports.
Robyn C. · Account Manager · Printing · May 1, 2020
Pros: Their support is excellent and every time I have had a question, I got a response in less than a day. It does take some getting use too but once you do, it make a lot of sense. I work in the prepress department and the fact that I can see the status of all the projects I am working on without having to run around the shop and ask five people what is going on just saves me so much time.
Cons: $8e
Jason T. · Graphic Specalist · Arts and Crafts · May 1, 2020
it has been great. solid to work with all of the team is great to work with
Pros: Easy to use, web-based. always available. Tech support is over above other software we've used. cant go wrong with DM
Cons: That the review software wouldn't let me write a good thing in the negative area. I don't have anything bad to say about the software
Ryan H. · Owner · Printing · February 6, 2020
DocketManager is an all in one solution. Online ordering - easy to set up and easy for client navigation Estimating and invoicing - via email (who knew a printer would appreciate that?) Shippo Integration - When you buy something from us we send you notifications like all the big players The list goes on. Overall the team at DM are real people who really care, don't ever change that.
Pros: The support staff at DocketManager is what sets this product apart from the pack. The interface is aesthetically pleasing and extremely functional. Critical business information is only a click away.
Cons: As with any type of change in workflow, there will be bumps in the road. We have kept an open mind and DM has forced us to take a closer look at how and why we have been doing things the same way for so long. Many good changes have come about from this self-examination.
Rory R. · Production Manger · Printing · February 12, 2019
DocketManager saved my bookkeeper half a days work every day - that's 20 hrs per week, 1,040 hrs saved per year! It pays for itself!
Pros: Support - it was extremely easy to get started, and edits along the way were quick, and support went above and beyond to make sure that our daily use actually worked.
Cons: only that we it was not available to us sooner
Joe F. · Owner and CEO · Printing · October 13, 2018
Customer service so far has been fantastic.
Pros: Ease of use and web to print features.
Cons: Starting to using it & so far nothing.
Sandra C. · Owner · Printing · October 9, 2018
$8f
Pros: How well the ecosystem of the CRM, MIS, and W2P works. From quoting and proofing to production and payment everything flows really well together automatically.
Cons: The only two "issues" I have are: The options for making a book, while super open to being tweaked to a fine degree, become confusing and could use a "simple" mode for run of the mill jobs; Customizing forms requires knowledge of HTML, JS, and CSS to do anything to it.
Kevin H. · Chief Executive Officer · Printing · October 5, 2018
After dealing with a large world wide company and dealing with issue after issue it has been a joy working with the DocketManager team. We plan on visiting this year and taking some training classes offered by them in Canada.
Pros: I discovered DocketManager while telling a fellow printer how much I hated our new Vision upgrade. He showed me the demo site and I instantly fell in love with the intuitive design and features. I visited their booth at Print in Chicago. The entire family was there showing off the program, and I knew then I wanted to be a customer of theirs. The implementation was easier than the upgrade of our las software. We have top notch service helping us through the entire process. DocketManager is software you will not outgrow. It is constantly being updated and features added.
Cons: This software will not work unless you set aside time to implement the software. We have had DocketManager since 2015 and only implemented the estimating, job tickets and accounts receivable for the most part. The web portion is super easy, but I need to set aside time to get this implemented.
Michael H. · Pressman · Printing · October 5, 2018
Docket Manager and I have had a great relationship with attempting to improve the systems overall functionality. They have a really great support team and respond very quickly. I use the system day to day for extended number of hours, and by working on it so closely I am capable of locating bugs and issues that another user might have overlooked. These are reported via support tickets, and usually get fixed with a roll-out either later that day or the next day. Docket Manager is a great business that listens to the community, and makes improvements based on the suggestions their customers bring to the table.
Pros: $90
Cons: At the time of this review, Online Ordering is great at B2B, but not optimized for B2C. B2C will hopefully be improved within a few versions. Its capable of B2C at this time, but I think there are a few more features that are required to make it really work.
Marian V. · Digital Storefront Administrator / Digital Press Operator / Production Assistant · Printing · October 5, 2018
The customer support has been very responsive and works hard to resolve issues and make requested tweaks.
Pros: The pricing functions are robust and help develop stable prices across all estimators. The work order process helps keep the workflow moving The ability to turn a proposal into a work order with a click is great
Cons: There is a lot of mousing and clicking to do - there are steps that seem redundant and it would be nice to have a master table for each work order to easily edit details in one location The online documentation is not what it should be - more of a glossary - needs more detail and instruction on functions
Kent R. · President · Printing · October 5, 2018
DocketManager helps us provide accurate pricing and track workflow of jobs through our shop. Allows us to keep an organized and clear view of what is happening whether we are on or off site.
Pros: Ability to handle and most accurately many varieties of production.
Cons: Too many touch points and clicks from start to finish.
Cameron S. · Partner · Printing · October 5, 2018
excellent product for my shop, couldnt operate without it
Pros: time savings in general operation of shop. converting quotes to orders to invoice is saving me a lot of time
Cons: almost too many options, cant keep up with it and use them all
Anonymous User · Director · Printing · October 5, 2018
DocketManager is by far the best out there for what it does and offers. We switched from PrintSmith after we were "forced" to go to their new and "improved" cloud based version. Forget it!! DocketManager is the software to go with for the future of estimating, order creating, on-line ordering, invoicing, marketing, etc... IT DOES EVERYTHING you will ever need. Yes, it was a steep learning curve, but the support team was there each and every step of the way for me. With new features and improvements released on a regular basis, and with the exciting new interface coming soon, this is a no brainer for anyone looking for a Print Management system they can rely on.
Tim A. · Owner · May 19, 2016
Yes we have had a few bumps in the road through the 2 years of working with Docket manager system BUT my company has been around for almost 60 years and our CSR's have grown with the company, one of which has been here for over 30 years. With that grasping the technology and the change of the way "work flow" happens there is bound to be a few bumps. The best part is the Customer service at Docket manager is fantastic working with me to help change the way my CSR's create Quotes and Work orders. We still use a printed work order, some things need not change, but with docket manager our pricing stratagy is consistent and our transition from quote to order is seamless.
Mike B. · President · December 1, 2015
| 1 |
| 14 |
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| Web to Print | 1 | 20 | - |
| Quoting | 3 | 22 | - |
| Order Management | 5 | 1 | - |
