TrackAbout

Pros: Trackabout is significantly easiser to use than our old tracking system, and their team helped make our conversion successful. They provided quick responses to our questions and resolved issues rapidly.

Cons: Some modifications require us to enter a support ticket, as opposed to being able to do our own configuration. Trackabout does provide rapid response to these requests though.

Pros: This software being able to be used on almost any device and using the devise camera as the scanner is the best part.

Cons: There isn't any tutorial to get started. We have had to play around till we figured how to use it then could start training from there.

Pros: I find the software easy to use it is not complicated at all and for someone who is not a tech person ease of use is very important

Cons: App will occasionally crash on my phone smacking it difficult to complete a job without rebooting my phone

Pros: rapid fire scanning, cell phone app that allows drivers to use the equipment in remote areas where there isnt wifi

Cons: The UI is a bit clunky, lacks the modern elegance that software should have, looks like it was created about 15 years ago and never updated. (This applies to the UI only, not the backend) The software works great.

Pros: Flexible. we used the software for a project unrelated to its original design but functionally similar in activity. Their technical support helped us creatively solve our business issue.

Cons: The reporting took a little time to get set up for our desired outcome, but after consulting with the technical support we were able to get the proper reporting needs covered.

Pros: The trackabout team is very helpful in keeping us flexible with our customers with custom reports. It also gives our system more credibilty when asset issues come up with customers since a third party overseer is tracking all changes that take place. They are very accessable team if you have an issue. We use them as part of our value added presentation when we try to convince customers we are the vendor to choose.

Cons: Not alot on this catagory, some custom reports are very cost effe tive while some seem pricey. I am not a fan of the newest upgrade just changing the format and view. It doesnt seem as easy to get around to where you want to be, or at least where I want to be. I am sure the prompts are probably set up for the actions most used overall but as with most changes that have taken place in the last ten years I liked it better the old way

Pros: TrackAbout handles the tracking of our assets from start to finish with few issues. The ability to utilize the application and access our information on multiple devices types is a huge benefit.

Cons: The TrackAbout webpage recent redesign has added multiple steps to gathering information that was previously accessible in one area with one click.

Pros: It does what it is supposed to do. Should have no problem knowing where assets are located. Multiple ways to search for assets depending on what criteria you have available to identify asset.

Cons: Software developed with gas suppliers / fillers in mind. I am a DME company dispensing medical equipment to the home. I track patients as well as the equipment. System works very well, but would like to see the last name, first name, middle initial entered in separate fields.

Pros: The ability to show movement of the cylinders and provide the customer with data dating back 10 years of their cylinder movement. At a movements notice we can tell them what cylinders they have and even the barcode numbers on those cylinders and how long they have had it. Also , our team appreciates using the preventive maintenance logs on the larger vessels.

Cons: A large con we have is writing an order before being able to scan a cylinder with the new system. This changes the customer flow we have become accustom to.

Pros: I like the visibility this provides throughout the organization tracking our containers. It also helps us provide our sales team what the customer has out and how long they have had them.

Cons: The thing I like least about the program right now is I do not know how to find the information that I am looking for. I think after I use it more often, I do not think this will be an issue any more.

Pros: The flexibility that it allows. The mobile software needs to be fully off line though. It can log you out while on the road ( driver team) and they have now access internet signal.

Cons: Really just need to tweak the mobile software. Seems to be a small bug that locks up intermittenly on the PPS scan. Our team really needs the functionality of being able to add in the Customer and PPS at the end of the transaction so that we can meet customers at the dock and ensure they have the correct cylinders etc.

Pros: Barcode feature Easy to use both on smart phone and desktop provides an organized structure for tracking assets support from the team in case of any issue and I must say the team is very good and patient.

Cons: Custom reports- you sometimes just a report for a specific task and you need it instant. As much as the data is in trackabout, I should have the option to download all the data to and to do my own filtering and adjustment. This will be time consuming on my side but I still get access to the data whenever I need. The current process is to contact your team to be able to generate this report in a customized manner. This is great if I need the same report every month and to save time, I need it in some custom fields.

Pros: Easy to use. Flexible in use. It has significantly improved the accuracy and efficiency of our asset tracking process. Excellent support both during and after implementation.

Cons: No direct access to database for reporting. Some of the reporting is limited but custom reports can be built.

Pros: The software has been designed from the ground up for the Industry. It has taken the most common issues and solved them in the easiest manner possible.

Cons: The DB is not fully accessible and able to be queried. I would like the ability to have unfettered access to my information.

Pros: I like that the system holds the cylinder balances and is accurate and reliable. It is rather simple to pull up a customers cylinder balance.

Cons: We have a lot of issues with our integration with Tecsys which does not appear to be a Trackabout issue. That being said to find rental rates is cumbersome in that I have to run the report. This should be much easier than it is.

Pros: It's robust, trustworthy and has a lot good functionality. We just rolled out FoT to a customer and they have found it very easy to set up and use and are extremely happy, which is great news for us too! Support is excellent. The software provides a lot of opportunity for us to expand it's use in the future. The customisation we requested during implementation works very well.

Cons: The mobile app is disappointingly basic and prohibitively expensive at this moment. The value isn't there for us yet but with enhanced functionality, I think this is something we would be keen to invest in in the future with the right billing structure.

Pros: I like the fact that this software is real-time cloud-based and is available anywhere with an internet/cellular connection. Adding users, items, customers, etc. is very simple and when I am stuck TrackAbout is very prompt when assisting me fix my issues.

Cons: There is not much to dislike. I guess the setup process is very tedious and time consuming for a company starting fresh having never used a service like this. And of course, bar coding each and every item takes a lot of time and labor to do correctly.

Pros: Real-Time deliveries

Cons: Reporting could be better