RMS

Pros: Love all the features you guys keep building and upgrading. There are abundant of features that I might not have used or experienced. They design it fit a wide range of properties from caravan park to 5-star resort. [sensitive content hidden] is a great [sensitive content hidden].

Cons: Nothing should be complained about. They are simply free of faults.

Pros: The confidence how they lie about there product, and try to show the value of it however once you pay for the training they will vanish it took me whole 2 months just to set up the software.

Cons: after the software was set there was issue in the calendar on airbnb, my properties were closed for whole month in high season, and there whole company were busy celebrating there vacations, also they did not refund our training fees AED1700 as they claim to give us training and software full of errors.

Pros: online booking functionality worked okay.

Cons: system prone to crashing multiple times during day. Would sometimes take 10 minutes to perform a simple transaction

Pros: When we finally got thru on the phone Tas was more than helpful. On previous occasions we have been made feel like we are stupid.

Cons: The time taken to find a phone number so we could speak to the help line.

Pros: Functionality and ease of use. The automated help topics with visual guides are eptensive and answer most queries but when they dont the service requests or staff at the other end of the phone are so helpful and knowledgeable that I havent had an issue I couldn't resolve (and I had many questions believe me!).

Cons: Setting new rates confuses me. I don't know whether I need to be in Rate Structure and type, Category, Rate period or Amount (4 seperate areas seems clunky and I don't think I would get as confused if this was an integrated, automatically stepped out process on a simngle page for absolute dummies like me). The address search identified=s international adfresses often before local ones. Not sure if possible but it would be great if the country of operation was prioritised first.

Pros: Ease of connection to OtA and rate fixing across platforms

Cons: Mobile version can be worked on it is a little hard to use now

Pros: Sunday morning user profile issues. Submitted service request and received a lovely phone call from [sensitive content hidden] who solved my Access Profile Issue so I could continue with my scheduled project with no delays.

Cons: Bulk deposit and cancellation rule entry

Pros: I find that RMS has a lot of capabilities, but we don't necessarily use all of them. The main thing I find challenging is the Tarriff manager. I seem to have a lot of trouble with connecting with different OTAs. It's not perfect, but I don't know if any of them are. The support desk is very good at helping me troubleshoot problems and most of the time, we find a solution. I do think the system is glitchy though as I often have to refresh my page because it seems to have an unstable interface and doesn't show things on the screen correctly. But one thing I do like is that that you can work from anywhere and I love being able to help guests from home on my own computer.

Cons: Not enough training- would like options to go to a local workshop or class. Even if there was one in another town, I would really want the option to go there to learn more. There seem to be new features all the time, but no one to show us how they work.

Pros: Although it is early to mention for first time user but most of the icon are useful

Cons: should have live chat box notification for task accomplishment required

Pros: Overall great product to use in basic form .

Cons: Difficult at times to remember?work out where certain operations/detail is to make changes.

Pros: I really enjoy how many features the system holds. It takes a while to learn but the system really has options for every application. Ease of use is not always simple but customer support is very helpful

Cons: It is tricky to know exactly where to go to streamline working through an issue. Most errors are solvable and explainable it’s just learning where to look.

Pros: Clean interface and easy manipulate . Good Comprehensive function

Cons: Improve Email and message from OTA connectivity so that user use all in one.

Pros: Still learning the program, not fully operational at this time.

Cons: Still learning - not operating the system long enough to provide an honest evaluation.

Pros: Nothing. Was totally a disappointing from the start, the system the team, the help is zero. Unprofessional

Cons: Nothing to like, the promises are fake, they will take the money from you and sent you to very unprofessional people. Fail to connect and over booking a lot. Picked wrong prices.

Pros: Support staff can easily guide you remotely

Cons: too many steps at times to achieve goal

Pros: SMS two way service and quick response from support

Cons: Minor bugs but not frequent. Help support fixes immediately

Pros: The program does all that I would want it to, and in particular the personal over-the-phone customer service is excellent

Cons: Sometimes I am not clever enough to easily use all the program's features

Pros: History of customers, fairly intuitive to use and train staff.

Cons: Integration was tricky but we ironed out the issues over time.

Pros: We are a small company and they can do owner accounting

Cons: Recently we were told they would only store 48 months worth of data and we need to keep all of our records

Pros: The interface with Owner Accounting is extremely useful for us. We can use the pre-set reports to account for the rentals on a monthly basis.

Cons: There are some complicated intricacies in setting up the software. If you do not categorize things properly then the reports issued are not correct.

Pros: The customer support is the best, it is the one reason I have not switched to another provider.

Cons: slow system

Pros: I love the service of RMS. It is 100%. [sensitive content hidden] is so knowledgable. She is always friendly helpful and solves my issues.

Cons: I have been asking for 8 years to have our bank feed straight to rms so we don't have to daily banking. I am still waiting