Synap

Pros: Customer Service, dedicated account manager

Cons: Lack of Hot spot or drag and question and answers

Pros: Any problems resolved and information given to stop the same issue happening again.

Cons: Can sometimes take a little while for a reponse.

Pros: Its clean layout, and responsiveness of the Synap team

Cons: A little confusing to set up initially, but once past this initial phase, easy to use

Pros: The team of developers and our account manager are great at providing support, accepting suggestions, and figuring out how to manage the requests to provide the service we need. It's an easy system, with surprisingly robust features.

Cons: Because we were using the system in a unique way, there were minor issues. Synap's team was able to help us through those issues.

Pros: I like that the product is easy to use, easy to set up, affordable, and customer service is so fast and helpful.

Cons: At this time, I do not have any dislikes.

Pros: The LMS does everything that we need it to do and importantly we can self-manage the platform. Improvements have been made over time to facilitate this too - we appreciate the ongoing development. Excellent product support and dedicated account management.

Cons: It would be great to have some more features from the gamification perspective e.g. badges, points, leaderboards etc.

Pros: The number one thing we love about Synap is the support. There is an extensive library of documents, and on top of that we can quickly message the support team anytime. Our rep [sensitive content hidden] scheduled several meeting with us while we were getting set up to make sure our deployment was easy and seamless. There are so many features we adore about Synap as well, importing entire exams worth of questions at once, being able to have a bucket of questions that automatically rotates to give a unique test to each learner, managing several courses, distributing materials to learners, I could go on all day. The interface is easy and intuitive for both educators and learners.

Cons: There are a few features we would like to see added such as learners being able to download videos directly from Synap, Surveys being available in Collections, and sorting/filtering being a bit easier. The support team was able to find a creative solution to every request, so it is all working just fine!

Pros: Product easy to use, very impressed with the customer service

Cons: Happy with Synap, nothing negative to report

Pros: Ongoing support and responsiveness of Synap team. New features keeping the product fresh and continuously improving user journey.

Cons: Needs better integration with proctoring software.

Pros: Useful features, good support for new features to be implemented, easy to use.

Cons: Bulk adding new questions to quizzes can be tedious.

Pros: Easy to set up, maintain and use. When I have any problems, the chatbox is almost always answered quickly and issue is resolved within 20 mins or so. They listen to our suggestions and take them on board.

Cons: I think all of our issues have been resolved and, where relevant, our suggestions have been taken on board and a permanent feature.

Pros: The customer support, customization of reports super fast results, responsiveness

Cons: the dual log ins were confusing to all, time difference between Uk and Indiana, the AI was a little picky in their flagging - turning ones head to cough is most likely not cheating

Pros: The platform offered ease of use. Synap provides excellent support.

Cons: We need to consider proctoring in the future.

Pros: The features we like most about Synap are the spaced learning, mock exams, and the customer support we receive by the Synap team! When we want to make changes to our platform, they are always there to help us through the process and provide ideas for what we are trying to achieve.

Cons: We do not have any cons at the moment, we made some adjustments to our platform that made a good impact on the overall efficiency of the product.

Pros: Our points of contact are a great help, always deliver when necessary

Cons: occasionally it may take time for requests to be fulfilled but this is only a slight annoyance, the standard at which they are fulfilled completely outweighs the negative of this.

Pros: The platform structure (Library items placed into Collections) make multiple course variations very easy - saving significant amounts of time.Extensive Integrations with Zapier and Segment. This streamlines administrative approach (e.g. automated enrolment) and gives us incredibly in-depth insights into platform usage.The platform is rapidly improving with more features and improved User/Admin Interfaces.Easily the best Learning Platform I have worked with or interacted with as a Student.

Cons: We have a very significant number of resources stored on the platform. With the current Admin Interface, navigating through these resources in the Library and Collection can be challenging.

Pros: Nothing is ever too much trouble for them, from major changes to minor improvements. Their platform is excellent and i highly recommend it, its the service I get from [sensitive content hidden] and the team that i love. Working with Synap is more of a partnership than a transaction and it makes my job so much easier. I also love how customisable the platform is, I have been able to make significant personalisation via Synap to ensure the product does what i want, the way i want it.

Cons: The product is customisable as mentioned as a pro, but this can sometimes rely on code which can sometimes have an issue but the team are always on hand to respond quickly and resolve. The platform also doesnt do absolutely everything i WANT, but it does do everything i NEED so not a big deal.

Pros: We appreciated the personal support and interaction during the set up process

Cons: There is inherent lack of end-user integration, common to all on-line courses

Pros: What I liked most about Synap was not only the team being incredible helpful with setting everything up and migrating existing content over but the ease of use with the product. The team over at Synap also not only listen to user feedback but have implemented new product feature requests on numerous occasions which is very rare to see. Overall its just made life easier for our students...

Cons: Literally have nothing to say. Only downside is I wish I would've been with Synap earlier as it would've made things a whole lot easier :)

Pros: The best thing about the system is how straightforward it is to learn how to use it. I felt very confident in creating courses after a very short amount of time. Also, I like that once content has been added to the library, I can put together a new course in 10 minutes. I love how responsive the development team is when I need them and how the system is always improving. I really like how as an admin I can switch over to study mode to see what a learner would see.

Cons: There is only one small issue that we have faced. We have clients in the NHS and one of the small problems we have is the deliverability of invitations to learners with NHS email addresses. This has been mainly down to the servers of such a large organisation. It is possible for the organisation to change this by whitelisting the Synap email address.

Pros: We used the program for online examinations. It was incredibly easy to use. There are so many useful features, e.g the fact that students could access all the sources that they need on the platform, the life-chat function that provided immediate real-time and professional assistance, the recording of the examinations and the clear instructions, made this program ideal for our first online examinations.

Cons: The only thing would be (and this is just a suggestion, it was not a problem) If it is possible to highlight each correct answer for each student for MCQ questions. The rest was really easy and easily integrated in our current LMS systems.

Pros: Readily customizable on the development end. Easy to use. Helpful chat feature, when needed. Got great feedback from our examinees, who used the platform for educational testing.

Cons: I personally did not have any issues that were "cons".

Pros: Really easy to use platform Customisable according to your needs

Cons: Synap is an academic platform rather than a platform particularly designed for software firms like us so we weren't sure it would work, however with the help of the team we have been able to structure our content in a way that really serves our overall objectives