ICANotes

Pros: I like the ease of useability. ICANotes allows me the comfort of staying current on documentation. The

Cons: I have not identified anything that I like least about ICANotes. So far, there is nothing that I dislike about the EHR platform.

Pros: Access to customer service is very good and when navigating ICANOtes + , very helpful. They spent a good amount of time and followed up on things.

Cons: It’s incredibly costly and the prescription service is not well integrated . The portal service was cumbersome. The calendar service has “accept “ and “decline” almost touching each other so a patient accidentally pushed decline. He showed me.

Pros: Conciseness so you can make your choice and modify when needed. It is refreshing to know that there are things that can be used to make the work easier and that you can move faster especially when you have a lot to do.

Cons: Nothing. It is ok. I would have hoped that other buttons could be more added to make it easier to punch things in especially when have to use the word or phrases more often.

Pros: I love the accessibility to all our client information. Like when I am doing the billing, I can access the chart of a particular client if they do not validate and I need to change information on the chart (i.e. demographics or insurance information)

Cons: I don't have any issues with ICANotes at this time. I am considering adding more features to our profile

Pros: I like the ease of accessibility. The ability to tailor the EMR to meet the demands of your practice and clientele. The dedicated support and the feasibility of integrating information to the patient record and chart.

Cons: when the EMR is down and notification of this event can be timelier and wait time for enquiries can be cumbersome.

Pros: I find ICA notes user friendly and adaptable to all all aspects of my job function in the Behavioral health Realm. I have worked on other EHR systems and this is by far the best system.

Cons: When records are loading in an account, and I am unable to proceed until the records are completed. This causes a delay with updating accounts.

Pros: It is user friendly and colleagues seem to be able to navigate the system with ease and confidence. New employees are not intimidated by the system.

Cons: I wish our company could utilize more features. I am awaiting the PRO version of ICANotes. I love all the trainings offered to better utilize ICANotes.

Pros: The ability to sign-up for tutorials and have access to video recorded learning material was very helpful.

Cons: I'm a Certified Peer Recovery Specialist' and most of the contents are geared to clinicians. It could be more user friendly for non- clinical personal.

Pros: The drop down options , the amount of assessments and the structure of how they assist in note writing. Most importantly the assistance if you need help

Cons: At times it freezes, but not many times and when it has frozen I have received assistance from their support

Pros: Efficiency ! Excellent! This is a great site for mental health care professionals. It is always efficient and running well. No bugs

Cons: I love Icanotes. I don't have any issues to report or do I have any problems. I would definitely recommend to other people.

Pros: It is comprehensive and customers service it amazing. My team loves using icanotes. The custom buttons and expandable ability is terrific for customizing

Cons: Portal in old system is not as user friendly as I would like. Some of my patients have a hard time with the portal. There is an upgrade and looking forward to moving to the easier interface

Pros: Icanotes Classic was very simple to use, great workflow. The teams are excellent if you have troubles and superior customer service!

Cons: Icanotes Classic's overall speed was the only reason we had to leave and we absolutely hated to do this, but time is money and a solo practice cannot afford to lose time

Pros: Icanotes makes charting easy and complete. It covers all aspects of charting on the psychiatric client.

Cons: Sometimes it is difficult to get tech support but once you do they are most helpful. It may take a day or two to get an answer. The ascribing was a challenge for me, however, once I used it consistently, I have no problems.

Pros: Customer support is user-friendly for documents (scan documents into the client's chart), and you can add phrases and copy and paste them into Icanotes when using AI notes.

Cons: Pricing for part-time providers is costly compared to other MH ehrs. Icanotes not able to interface with AI.

Pros: What I like the most is how thorough it is in covering areas needed in working with the SUD applications.

Cons: What I like the least is having to go back in the "problems" section and having to re-select a problem to be able to go into the goals and interventions.

Pros: ICANotes is easy to navigate. I can make tabs for frequently used phrases. It is easy to find clients to reread past sessions.

Cons: ICANotes does not offer the convivence of voice to text. This would make inputting notes a lot quicker to enter.

Pros: ICANotes gives me the ability to make changes, adjustments, and to add things to be able to meet my specific needs as a clinician. I am very satisfied with ICANotes. Customer Service is also amazing and to have so many trainings available is also amazing!

Cons: The treatment plan set up has been kind of confusing to me but with the trainings, I believe that I can learn it.

Pros: The ICANotes platform has streamlined and cut down on the amount of time it takes for me to write progress notes substantially.

Cons: The platform often takes a long time to log in and be responsive to clicks. User interface is somewhat dated and not always the most intuitive to use.

Pros: Customer service, trainers, ease of use of system once you get to know it, Readability enhancer is great in its infancy.

Cons: Billing process can be confusing at times. I suspect I would be lost if it wasn't for the billing god [sensitive content hidden]. Please buy him a vehicle with a removable top to honor him. Readability enhancer at times does not go far enough. External audit reviewers (AAPC) still find readability enhancer often makes it sound "cut and pasted" from one note to another. Wish there was a credentialing piece to Innovalon/Icanotes. It would make it a much better "one stop shopping" experience. And I still laugh every time I say the phrase ICANotes......

Pros: I love that it makes writing notes a breeze. I especially love their eprescribe! It is very user friendly.

Cons: There is really nothing that I don't like. I do wish that the calendar font on the patients name were bigger or more readable.

Pros: Super easy to assess, easy to understand.

Cons: That many documents are not in Spanish.

Pros: The pre-written button options are great, however I tell my social workers that I also want some patient specific info included.

Cons: Completing the biopsychosocial assessments - I have been here 6 weeks and still don't grasp hoe and where to complete the BPAs.