Senior Living Core Platform

Pros: What I appreciated most is how the platform keeps residents at the center. It streamlines communication and daily workflows so staff can spend less time chasing information and more time supporting residents.

Cons: What I liked least about the Senior Living Core Platform is that some features feel a bit complex at first. There’s a learning curve, especially for team members who aren’t as comfortable with technology, but once you get used to it the workflow becomes much smoother.

Pros: The ease of use is fabulous. Having all of the information at hand one click away. I love Document manager, we have paperless PPOs that the doctors can sign remotely. I also upload all of the residents labs and Documentation so that it is available to view. Task manager makes life easier as well. Adding and removing new staff is very straightforward.

Cons: Only the fact that not all facilities use it so it is a learning curve for new staff. It is very easy to navigate though so it doesn't take long to become familiar with the platform.

Pros: The Customer Support (TAM) team and Self Help Guides. I am very much a person that wants the information so I can take care of things myself to meet the expectations of my employer. PCC makes most of this information available to me in the self help but the TAM team is able to provide the rest.

Cons: The disconnect between systems. Example the eMAR portion not communicating with the other tabs within PCC such as Immunizations not being added to the Immunization tab once administered in the eMAR. 2nd example. Medical professionals having to be set up in each facility instead of at the EMC level and then assigned to the facilities they are covering.

Pros: Customer support, is great, they are there for you if you have any issues or concerns. The security is top notch I never fear there will be a breach in data.

Cons: I currently do not have any concerns. I have liked everything about the options and support. Do not change a thing it is perfect.

Pros: This platform is a wonderful asset for everyone. It can increase staff efficiency, no more paper work. Don't have to worry about security, it is password protected. It is easy to navigate through some health data.

Cons: Not sure at this time, some areas may be difficult to navigate. Will continue to read and learn more about the system.

Pros: The user interface is easy to navigate. The updates are in real time, so no need to wait until the next day for updates. The customer support portal is very helpful for searching on "how to".

Cons: When submitting a ticket for customer support - it's not consistent with help. There are times you will get a response in a few hours, and sometimes days to a week. Realistically it should be within 48 hours.

Pros: ease of use, intuitive. data is easily available once entered and there are many reports. EMR is customizable.

Cons: some areas are very clunky (Labs etc) and could do with an overhaul. Charting can be cumbersome and updates are forthcoming but still not perfect. Therapy area could use updates

Pros: The ease of training the product to new users. Since PCC is an industry leader, the software is easy for everyone to adapt to.

Cons: We have a lot of senior living facilities, the cost of the product and additional products make this software hard to advance in our company. Everyone wants to try to use the new feature, but the cost keeps us away most of the time.

Pros: The ease of use and how it streamlines access to meaningful data. The platform empowers our team to make timely, informed decisions that directly support better resident outcome and improved quality of care

Cons: The census workflow currently does not support how senior living organizations manage the resident move-in process

Pros: There's always something improving within Point Click Care.

Cons: The UI is a little dated, and some of the options can be inflexible.. however that's also expected in a product with such a broad feature set.

Pros: SO easy to use. You can "Make it your Own"

Cons: sometimes Making it your own can be time consuming.

Pros: PCC has everything our community needs to do our meds, documentation and reporting.

Cons: Nothing at this time that I can think of.

Pros: Very user friendly and great customer service if you need help.

Cons: Somethings needs a little more training on.

Pros: The integration with Single Sign On Identity Providers.

Cons: Not being able to select which users require 2FA with authenticator vs SSO

Pros: It's great overall, I don't think I use it for very much vs. how much it can actually do, but it mostly works for what I need it for!

Cons: My complaints are all small things, like wishing that completion dates were listed next to assessments for example (instead of having to go into each one to see what date it was locked). A few usability complaints, I suppose, but nothing major!

Pros: The customer support is out standing. I love the flexibility to configure the system to fit the needs of our organization.

Cons: Sometime there are some functionalities that do not seem to work and that there is missed opportunities for the ability to have health info flow through the different levels of care

Pros: resident information is easily accessed.

Cons: password is required multiple times when doing a complex order

Pros: I like that all the information is in the same place and that I am able to access PCC from home when need be.

Cons: Some of the features are difficult to navigate. UDAs are hard to create

Pros: everything, i love all, im feel super comfort with the care and service,.

Cons: for the attention, i love it. They make a smile in my face.

Pros: The ability to manage multiple applications within the one platform. The ability to integrate with external vendors increases productivity.

Cons: No implementation is easy, no matter which application you choose. It takes time to get everything scheduled and sometimes the time is protracted, and more support is needed.

Pros: Ease of use. Easy to find reports, monitor information using the Dashboards. Census is a breeze to process and I like how easy it is to bill!

Cons: At this time there isn't anything I can think of. :)

Pros: I like the ease of use and workflow. The system is very user friendly

Cons: Sometimes the set up can be confusing but it is easy to figure out