Eldermark

Pros: I love how they are always willing to answer any questions I might have. It so great to have a new and improved system.

Cons: Just that you have a different person for the clinical, and billing. But hasn't been a big deal.

Pros: The patience while trying so many things to get it working and such excellent customer service!

Cons: I didn’t have any issues at all. The issue I had was an update on my laptop.

Pros: The communication, the training and the availability of Eldermark staff to answer any and all questions on a timely manner. The friendliness of the whole team was awesome!!

Cons: The only 'con' would be the time it took to get everything situated and ready to roll. I wish that could have been a shorter process.

Pros: IT support teams are amazing. Professional/ knowlegeable.

Cons: I hope eldermark move away from RDP eldermark and 100 percent web based. I know you guys have beta program but still. Also move away from TSprint < its hit or missed.

Pros: my Trainer was nothing short of amazing, she took her time and helped me.

Cons: she was the best! i have nothing bad to say.

Pros: The the sorting it can do and different communities

Cons: it locks up alot when aides switch back and forth throughout a day so I have to ask to have it unlocked.

Pros: It is pretty user friendly and easy to navigate through. Your Billing, Clinical, etc. are all in one place and work with each other. There are many options available and the Eldermark Team is ALWAYS listening. They listen to any issues you are having and are quick to resolve them! They listen to your concerns on what can make your business more successful and time management friendly. Most of the time, they already have a system/product available, however, they are more than eager to develop if it is not currently an option. They are always looking to make the product better and more efficient for YOUR business. Training - there is so much training offered not only though Webinars and video, but you can schedule a training for your Team with Eldermark, and they schedule according to your needs. No topic is left uncovered and the floor is opened for any additional issues to discuss.

Cons: There are a lot of hidden reports that could be utilized more frequently, but difficult to navigate

Pros: The ability to obtain just about any type of data to support the clinical arena

Cons: The legacy version is not web based. It is cumbersome and it is not intuitive. I understand there is a web based version that is in beta testing. Looking forward to when this will be ready for general use.

Pros: The support team, the quickness to respond and assist, the setup of the system and how it looks, and the ease of use. Eldersmarts and Dashboards are my favorite!

Cons: Alert charting notification, late entry note doesn't enter in chronologically

Pros: It collects data and allows us to easily see trends and capture areas we can focus on quality improvment.

Cons: That we havent started using it to its full potential yet for billing and employee records.

Pros: Eldermark’s ability to address specific business concerns and make meaningful updates to address them is appreciated and impressive. We feel if our needs are not currently being met they will be eventually. Eldermark makes us feel our needs are valid and let’s us know if and when improvements to address our needs will be implemented.

Cons: Some major updates take longer than we hope and underutilization of their tools on our part may reflect confusing UI or training.

Pros: We feel that Eldermark is an easy to use well-rounded software that meets our needs well. Our account manager is very supportive and responsive to our needs. The support team at Eldermark is quick to respond and help with any problems we might have.

Cons: Currently it is a server based software. They are moving to web-based which will be helpful.

Pros: Eldermark is easy to navigate once you understand it. During customization, our rep [sensitive content hidden] was super helpful and really listened to what we were looking for. She has also been very responsive to questions/issues outside of our designated meeting times.

Cons: Difficulty maintaining connection, have to restart the program frequently, not web based yet (although I hear this is rolling out now)

Pros: I love that there are modules to cover most areas of operations and that they are all integrated. Data is made useful through widgets on their dashboard website. Training & customer service is the best I have ever experienced.

Cons: The billing midwife is difficult to learn.

Pros: From nursing to billing to sales this software works well. Cohesiveness between the different areas is easy to use.

Cons: It took a little while to figure out the electronic narcotic record keeping. The medication count between the medication order, actual pill count & the shift2shift counts are often needing to be adjusted for accuracy.

Pros: Intuitive, scalable, and accessible for all users

Cons: Remote application can be wonky sometimes, slow to connect

Pros: The eMar is user-friendly and offers lots of options. The Assessment w/ Pts driven Level of Care has a good customizable process to capture services in a detailed manner.

Cons: It is a deficit that Service Minder is not web-based. The user interface is antiquated because of it and certain functionalities can't be used. Download documents in the lease setup which creates users to have to use a partial paper process.

Pros: It covers almost every aspect of a company's business. Great tool to support state regulations.

Cons: Would like the ability to add program activities per resident, specific questionnaire for staff to complete, and more forms when required. It isn't easy to add sections. One must call support.

Pros: The reports, documentation, all found in one area

Cons: narcotic counts and zeroing out narcotics when resident has been discharged due to expiration of resident.

Pros: Eldermark was specifically created for Assisted Living facilities so unlike other products that have tried to adapt to make their product work for AL - Eldermark is the real deal!

Cons: The software is not 100% web based although many features, like the main dashboard, can be accessed via the web for a quick over view of the facility.

Pros: The reports and functionality of the platform

Cons: Not having the ability to access through the cloud

Pros: Eldermark provides excellent software representatives that are always willing to troubleshoot and train as needed. I am impressed with Eldermark's ability to keep me up to date on new features and partnerships with third party add-ons. The billing module automates sending resident billing each month which saves valuable time.

Cons: We would love to have the ability to set annual fee reminders or auto billing for annual fees.