Daycenta

Pros: helpful and prompt customer service. any email to the support team is respon9nded to in a timely manner and they will keep providing support until the customer is satisfied with the result.

Cons: the user generated report options are not very helpful as they are labeled. the name of the report does not make it clear what all information will be included and if that information is relevant to your search.

Pros: It has numerous features that are more user friendly. We like the scheduling, geo location, signature requirements, compliance reminders and requirements

Cons: 1. We have yet to speak with our "Care representative" as we were advised we would have one in our contract.2. Trying to run reports to export to excel for use in another financial management system is not possible. They only generate PDF reports.3. We were informed that due to their open API system they would have no problem integrating with systems like Netsuite so that we could utilize a more financially based tool to build business. Unfortunately when I request this I am informed they are not sure they can do this.4. Same with billing, due to our volume and due to the amount of hoops we have to jump through we use an outside billing company, but Carecenta is reluctant to work with them. 5. Sales will promise you everything but their follow through is very very low. So far I am disappointed in their system/service.6. We are already looking for another service.