Net Health

Pros: Excellent user interface and amazing customer support. Very easy to navigate and is very detail oriented.

Cons: Sometimes asks for frequent password changes.

Pros: Ease of access; ability to locate allpertinent detail to correctly identify documentation to code corredtly

Cons: sometime, when you print the whole record, you get double pages

Pros: The application is easy to use and offers a smooth navigation experience. Provides advanced features for managing health-related tasks and data efficiently. The customer support team is responsive and helpful.

Cons: occasional technical glitches or performance issues. Requires a strong internet connection to function effectively. The subscription cost is relatively high compared to similar services.

Pros: scheduler and how to track authorization/visits

Cons: New role outs or new software updates can we a little challenging at times.

Pros: The first aid staff love it. Using this has made their jobs much easier.

Cons: Occasionally we will have to do complete reboots of the system because a user locks up.

Pros: Nothing really, if it's the only alternative to hand written documentation it's better.

Cons: Organization of features, lack of fluidity moving through documentation. CONSTANT errors with viewing/printing documentation. Moves very slowly to display documentation, only limitations on what you can view at the same time.

Pros: NetHealth does provide the info needed and works with many other EHR softwares.

Cons: The customer service works at their bare minimum. It takes days/weeks to get a solution or for someone to contact the business back when there is a technical issue.

Pros: Ease of scheduling and EMR charting. Valuable analytics.

Cons: Building wizards/widgets. Unable to easily add late fees to bills.

Pros: None. Worst experience. It will take you an hour or so to complete an eval.

Cons: All. Worst product in the market. It is not easy to navigate.

Pros: We enjoy the features that allow for easy billing.

Cons: We regret being talked into the purchase of this EMR. We thought we were upgrading. Instead we have no ability to fax documents out of the system, no ability to assign a task to a staff member, where the patient's chart opens up . Tissue analytics is not healful in measuring the wound, every measurement has to be manually corrected. We have reached out to support to the point that they are sick of us. Especially when our providers needed precription abilities, this took 2.5 months. We were advised to write about all of our concerns into the "communities" section and we have done so, but we are still waiting for basic features in even the older and cheaper EMRs that allow us to fax out referrals, e-prescribe with no problems, and use applications that actually work for tissue imaging.

Pros: System meets and exceeds all the rehab needs for our SNF to handle rehab related documentations, certifications, re-certs, progress reports, reports, assessments, projections used for scheduling rehab, daily rehab charges, CPTs, billing exports, time in /out logs, monthly PBJ and labor reports, Clini-SIgn for doctors' eSignatures, Training offered when migrating between Casamata over to Net Health when they merged. Also, great support staff always help resolve any issues quickly!

Cons: Some of my therapists feel the evaluations/certifications are too involved and time consuming due to too many options required to be completed. But once trained well, they understand how to use the system in a more efficient way.

Pros: The organization as well as staff support

Cons: I dont have any cons. It truly is a wonderful program.

Pros: It is so user friendly. I switched from Casamba and thought that was the best system until I started using Nethealth on a consistent basis and realized how much easier it was to navigate.

Cons: Sometimes the wait to get someone to help is long.

Pros: They are always willing to go the extra mile to make sure our questions are answered and understood. The best feature when stuck is the "Fast support" I can share my screen and get to the exact issue that i am stuck on!

Cons: There are some features that glitch. But it gets fixed with just a phone call to Net health.

Pros: I love that the clinical pathway libraries allow our clinicians to focus on the patient with intuitive features that make sense for the therapists.

Cons: Net Health, like other large entities has grown at such a rapid pace, that the support structure needs some attention, with its expanding arm of business.

Pros: The way the documentation can be customized not only based on the patient's issues, but to a particular therapist. Choosing what the evaluation is for to what "special tests" you want/like. The flow of the document from evaluation to treatment note to Progress note to Discharge. No need for looking back to old notes or trying to rely on memory what special tests to consider. The implementation to interfacing with our current billing and medical records storages was seamless and Net Health worked well with other areas to ensure all aspects of billing, storage, and staff training were provided and accomplished.

Cons: There are some glitches that occur- although small. The biggest is that with our system--each account must be closed and a new account opened each month. If there is a gap in care, say a month goes by, you have to manually generate a new account. If the "treatment cycle" is not worded as the initial one was, the flow of documentation ceases. The system thinks that there is a "new" cycle and the notes should not flow with prior cycle.

Pros: I appreciate they take the time to work with us on a one to one basis if necessary to solve any issues or concerns we may have.

Cons: It may take a while to have enhancements added.

Pros: Everything! The ease of use and functionality plus the ability to import FOTO surveys, fax plan of cares directly to the referring provider and import home exercise programs within one system is awesome!

Cons: Occasional system issues but they get fixed quickly.

Pros: Nethealth is the EMR system that I've had since opening my clinic 15 years ago. This piece of software has been part of a few companies, but has grown and developed so much over the years. I love the team, their responsiveness and their commitment to the product. I love the product because it keeps clinicians ultra compliant with documentation and billing. Clinicians can feel confident that what they document and what they bill is what gets sent to the patient's insurance. Practice owners and managers can feel confident that their clinicians notes will be completed quickly if they use the time saving feature of text replacement and templates.

Cons: Net Health needs to do some work in their reporting and analytics space in order to optimize the administrators time and data gathering. However, that's the only immediate need. The team constantly strives to better the product and listens well to feedback!

Pros: Net Health gives us the tools to keep our caseload organized efficiently. It has been a critical part of our day-to-day operational success. It integrates seamlessly with our Nursing EMR. The Net Health team is responsive and proactive in addressing any issues that arise.

Cons: Customizations have been the biggest challenge, but that is an area that is very much improving.

Pros: It works with PCC to assist in my job. Input information into my MDS to make my job easier

Cons: Difficulty at times getting report ran in system.

Pros: Easy handling for patients to book its date, easy for stuff to manage and arrange cases as critical to be faster

Cons: There is a problem when the new update install, it take more time than other related programs